Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the Service Manager and lead a dynamic team in delivering exceptional customer service.
- Company: Join Steven Eagell Group, Europe's largest Lexus and Toyota retailer with a commitment to excellence.
- Benefits: Enjoy a competitive salary, car benefit scheme, 25 days holiday, and a health programme.
- Why this job: Be part of a renowned brand, develop your leadership skills, and make a real impact in the automotive industry.
- Qualifications: Experience in a service department, strong communication skills, and a passion for customer service required.
- Other info: This is a 12-month maternity cover position based in Canterbury.
The predicted salary is between 24000 - 36000 £ per year.
Assistant Service Manager (12 Month Maternity Cover) – Canterbury Reference Number – 0123445567567
Location Toyota and Lexus Canterbury
Working Hours Full Time
Salary £30,000.00-£45,000.00 per year
Closing Date 08/08/2025
Assistant Service Manager (12 Month Maternity Cover)
Join a Leading Automotive Brand – Exciting Opportunity with the Steven Eagell Group!
Are you ready to build a rewarding career with one of the world’s largest automotive brands? The Steven Eagell Group, Europe’s largest Lexus and Toyota retailer, is looking for a dedicated Assistant Service Manager to join our Toyota Canterbury team. With 43 locations across the South East, East of England, and West Midlands, we are proud to be an award-winning employer committed to customer satisfaction.
About the Role
As Assistant Service Manager, you will play a key role in supporting the Service Manager to lead a dynamic team. This is an exciting opportunity for someone with service department experience, strong communication skills, and a passion for the automotive industry.
Key Responsibilities:
- Lead the service team by setting an example and ensuring high standards of customer service, aligned with Toyota’s brand values.
- Work closely with Sales, Parts, and Administration teams to ensure seamless service delivery.
- Achieve service targets and promote continuous improvement in the department.
- Monitor and enhance service processes to increase customer satisfaction and profitability.
- Oversee the day-to-day operations of the Service Department, including managing workshop loading and labour sales.
- Ensure effective training and development for all team members and support recruitment efforts.
- Handle customer complaints and resolve issues promptly, ensuring customer loyalty.
- Manage warranty claims, sub-contracted Body Shop operations, and supplier negotiations.
- Collaborate with the management team to ensure smooth operations across the dealership.
What We’re Looking For:
- Experience in a service department, with strong leadership abilities.
- Excellent communication skills and a passion for providing top-notch customer service.
- A proactive approach to team development and continuous improvement.
- Enthusiasm for the automotive industry and Toyota’s commitment to excellence.
In return:
- Car Benefit Scheme (after successful completion of probation period)
- 25 days of holiday (+ Bank Holidays)
- Company pension scheme
- Sick pay
- Health and wellbeing programme
_____________________________________________________________________________________
Privacy Notice: At the Steven Eagell Group, your privacy is important to us. We will use your information only for processing your application. You may opt-out at any time by emailing jobs@steveneagell.co.uk . If you don’t hear back within 2 weeks, please assume your application was unsuccessful. Thank you for considering a career with us.
Whatever your question or feedback we are here to help. So please feel free to contact us
Reg Office: Steven Eagell Limited10 Queen Street PlaceLondonEC4R 1AG
Reg. Company Number: 4370971
VAT Reg. No. 125467512
Financial Disclosure
Steven Eagell Limited is authorised and regulated by the Financial Conduct Authority (FCA Reference Number 671531)as a credit broker. We are not a lender or an independent financial advisor. In the first instance, we will introduce you to Preferred lender and provide you with information regarding the finance products available to enable you to decide whether a particular finance product from Preferred lender is right for you based on the information provided. In the event that Preferred lender is not able to provide credit, we will refer you to another trusted credit broker already known to us. This credit broker will attempt to source credit for you through an alternative panel of lenders.
You are not required to use Preferred lender or any other lender introduced by our trusted broker. We do not charge you a fee for an introduction to Preferred lender or to our trusted broker but we will receive a commission if you use their services, this is normally a fixed fee or a fixed percentage of the amount you borrow. The level of commission will vary dependant on the product and the lender that you use. We will inform you of the amount of commission that we will earn in good time before the finance agreement is entered into and ask you to consent to its payment. You do not have to take our finance. You can arrange funding of your vehicle elsewhere and in some cases it may be cheaper.
Steven Eagell Limited is also an appointed representative of Ingeni Services Group Limited, Unit 11, Atlas Works, Foundry Lane, Earls Colne, Colchester, CO6 2TE, which is authorised and regulated by the Financial Conduct Authority. Ingeni Services Limited\’s (FCA Reference Number 747381) Ingeni Services Group Limited business is to act as an agent on behalf of the insurer for insurance distribution activities only. We do not charge you a fee for our services as an insurance intermediary. We will earn a commission from the insurance provider for introducing you to them. The nature or level of commission we receive will not alter our advice to you and will depend on the product that you purchase.For full details of our FCA Commission Status Disclosure please here
#J-18808-Ljbffr
Assistant Service Manager (12 Month Maternity Cover) employer: Steven Eagell Limited
Contact Detail:
Steven Eagell Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Service Manager (12 Month Maternity Cover)
✨Tip Number 1
Familiarise yourself with Toyota's brand values and customer service standards. Understanding what makes Toyota unique will help you align your approach during interviews and discussions, showcasing your commitment to their ethos.
✨Tip Number 2
Network with current or former employees of the Steven Eagell Group. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your conversations with the hiring team.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your leadership skills and ability to enhance customer satisfaction. Being ready to discuss these scenarios will help you stand out as a candidate who can effectively manage the service department.
✨Tip Number 4
Show enthusiasm for the automotive industry by staying updated on the latest trends and developments. This knowledge will not only impress your interviewers but also reflect your genuine passion for the role and the brand.
We think you need these skills to ace Assistant Service Manager (12 Month Maternity Cover)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service departments, leadership roles, and customer service. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your understanding of Toyota's brand values. Mention specific examples of how you've led teams or improved service processes in previous roles.
Highlight Communication Skills: Since excellent communication is key for this role, provide examples in your application that demonstrate your ability to handle customer complaints and resolve issues effectively.
Show Enthusiasm for Continuous Improvement: Discuss any initiatives you've taken in past positions to promote continuous improvement within a team or department. This will align with the company's focus on enhancing customer satisfaction and profitability.
How to prepare for a job interview at Steven Eagell Limited
✨Show Your Passion for the Automotive Industry
Make sure to express your enthusiasm for the automotive sector during the interview. Share any personal experiences or interests related to cars, especially Toyota and Lexus, as this will demonstrate your genuine interest in the brand and its values.
✨Highlight Your Leadership Skills
As an Assistant Service Manager, you'll need strong leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on your approach to motivating others and achieving service targets.
✨Prepare for Customer Service Scenarios
Expect questions about handling customer complaints and ensuring satisfaction. Think of specific instances where you resolved issues effectively, showcasing your problem-solving skills and commitment to customer loyalty.
✨Demonstrate Your Team Collaboration Skills
The role requires working closely with various departments. Be ready to discuss how you've collaborated with sales, parts, or administration teams in previous roles to enhance service delivery and improve processes.
