At a Glance
- Tasks: Build relationships with customers and manage their service journey from start to finish.
- Company: Join the family-run Steven Eagell Group, a leader in automotive retail.
- Benefits: Enjoy 25 days off, sales incentives, and comprehensive training.
- Other info: Great career growth opportunities in a supportive team environment.
- Why this job: Make a real difference in customer satisfaction while working with a top brand.
- Qualifications: Strong customer service skills and a proactive attitude are key.
The predicted salary is between 28000 - 30000 £ per year.
Salary £28,000 base, with £30,000 guaranteed in the first 12 months. £35,000 OTE.
About the Company
Steven Eagell Group is an established, family‑run automotive retailer in the UK, specialising in new and used vehicles and comprehensive after‑sales services. With 43 locations across the Southeast, East of England and West Midlands, we offer a wide range of career opportunities in sales, customer service, technical, administrative and management roles.
Responsibilities
- Build long‑term relationships with customers, managing the service journey end‑to‑end.
- Represent the Toyota brand while resolving customer needs and delivering exceptional after‑sales customer care.
- Provide accurate estimates, manage scheduling and workshop coordination to ensure a seamless service experience.
- Identify sales opportunities, promote genuine parts and services, collaborate with colleagues and follow up to ensure complete customer satisfaction.
Qualifications
- A proven high level of customer service skills and enjoyment in working with people.
- Previous experience in customer service, preferably within an automotive setting, but not essential.
- Strong communication skills and the ability to explain complex matters in understandable terms.
- Ability to take initiative, own issues and maintain a proactive can‑do attitude.
- Ability to multi‑task, switch between tasks whilst remaining organised.
- A team player who offers help and support to others.
- Willingness to learn and keep up to date with product and technical information.
- Thrives in a high‑pressured environment.
- A full UK driving licence.
Benefits
- 25 days annual leave + Bank Holidays and your Birthday Off.
- Long Service Awards / Colleague Recognition.
- Enhanced maternity/paternity leave at qualifying service length.
- Car benefit scheme after successful completion of a probation period.
- Sales incentives.
- Comprehensive training provided.
- Company pension scheme.
- Death in Service.
- Access to high street discounts through Perk Box.
- In‑house, manufacturer & professional qualifications.
- Staff referral scheme.
- Access to medical cover through Simply Health.
Service Advisor - Automotive in Ashford employer: Steven Eagell Limited
At Steven Eagell Group, we pride ourselves on being a family-run automotive retailer that values our employees and fosters a supportive work culture. With comprehensive training, generous benefits including 25 days of annual leave plus bank holidays, and opportunities for career growth across our 43 locations, we ensure our Service Advisors not only thrive in their roles but also enjoy a fulfilling work-life balance. Join us to be part of a team that prioritises exceptional customer care while offering unique perks like a car benefit scheme and access to medical cover.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - Automotive in Ashford
✨Tip Number 1
Get to know the company inside out! Research Steven Eagell Group, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your proactive attitude and problem-solving abilities.
✨Tip Number 3
Don’t forget to ask questions! When you get the chance, ask about the team dynamics or how they handle customer feedback. This shows you’re genuinely interested in the role and want to be part of their success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re tech-savvy and keen to join the team at Steven Eagell Group.
We think you need these skills to ace Service Advisor - Automotive in Ashford
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We love candidates who can demonstrate their ability to build relationships and resolve issues, so share specific examples of how you've done this in the past!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that match the Service Advisor role. We want to see how you fit into our team and what you can bring to the table.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language to explain your experiences and skills. We appreciate candidates who can communicate effectively, just like we do with our customers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Steven Eagell Group family!
How to prepare for a job interview at Steven Eagell Limited
✨Know Your Stuff
Before the interview, make sure you research Steven Eagell Group and the Toyota brand. Understand their values, services, and what sets them apart in the automotive industry. This will help you demonstrate your genuine interest and align your answers with their expectations.
✨Showcase Your Customer Service Skills
Since the role is all about building relationships and providing exceptional service, prepare examples from your past experiences where you've excelled in customer service. Think of specific situations where you resolved issues or went above and beyond for a customer.
✨Practice Your Communication
Strong communication skills are key for this position. Practice explaining complex ideas in simple terms, as you might need to do this during the interview. You could even role-play with a friend to get comfortable with articulating your thoughts clearly.
✨Demonstrate Your Proactive Attitude
The company values initiative and a can-do attitude. Be ready to discuss times when you've taken the lead on a project or solved a problem without being asked. This will show that you're not just a team player but also someone who can drive results independently.
