## Assistant Service ManagerApplylocations: Toyota Wolverhamptontime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: July 27, 2026 (12 days left to apply)job requisition id: JR100308## **About Steven Eagell**As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership.As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive. Whether you have a passion for sales and delivering exceptional customer experiences, strong organisational and financial skills, or technical expertise in automotive diagnostics and repair, there is a place for you within our team.**Your Responsibilities as an Assistant Service Manager:*** Support the Service Manager in the day-to-day running of the service department, helping to maintain high levels of customer care and team engagement.* Assist in delivering a seamless customer experience by working closely with colleagues across Sales, Parts and Administration to promote customer retention and referrals.* Support the Service Manager in monitoring team performance, coaching colleagues, and ensuring customer service standards are maintained.* Act as a role model by demonstrating the behaviours and values associated with the Toyota Experience and Toyota Brand Values.* Provide guidance and support on routine service department matters, including customer queries, warranty administration and workshop processes, escalating issues where appropriate.* Work closely with the Service Advisors and workshop team to ensure key departmental processes are followed and customer concerns are addressed promptly and professionally.* Assist with local marketing initiatives and promotions, encouraging the team to identify opportunities to increase sales of Toyota parts and accessories.* Help ensure customer opportunities identified by other departments are communicated and followed up appropriately.* Maintain regular contact with customers following service or repair work, helping to ensure customer satisfaction and resolution of any outstanding concerns.* Deputise for the Service Manager in their absence and contribute to continuous improvement initiatives that enhance customer experience, operational efficiency and departmental performance.* Provide administrative and operational support to the Service Manager, helping to ensure departmental targets and objectives are achieved.**What we are looking for in an Assistant Service Manager:*** Strong communication and interpersonal skills, with the ability to build effective relationships with customers, colleagues and manufacturer partners.* Customer-focused and service-oriented, remaining calm and professional in a busy environment and committed to delivering an excellent customer experience.* Commercially aware, with an understanding of service department performance and a proactive approach to identifying opportunities that benefit both the customer and the business.* A confident and approachable team player, able to support and motivate colleagues while developing their own leadership skills.* Highly organised with excellent time management skills and the ability to prioritise workloads effectively.* A willingness to learn, develop and take on additional responsibility as part of your career progression.* Professional with high standards of verbal and written communication.* Flexible and adaptable, with a positive attitude towards training, development and change.* Passionate about the automotive industry and committed to delivering outstanding service.**What we offer you:*** 25 days annual leave + Bank Holidays and your Birthday Off* Long Service Awards / Colleague Recognition* Enhanced Maternity / Paternity at qualifying service length* Car Benefit Scheme after successful completion of a probation period* Sales Incentives* Comprehensive training provided* Company pension scheme* Death in Service* Access to high street discounts through Perk Box* In-house, manufacturer & professional qualifications* Staff referral scheme* Access to medical cover through Simply Health### ## If you’re ready to begin or further your automotive career with a supportive, customer-focused organisation, we encourage you to apply today and become a part of our team and contribute to a proud customer-focused automotive company. #J-18808-Ljbffr
Assistant Service Manager in Wolverhampton employer: Steven Eagell Group
At Steven Eagell Group, we pride ourselves on fostering a dynamic and supportive work environment in Ashford, where our Automotive Sales Executives are empowered to excel. With competitive salaries, a company car, and a robust benefits package, we prioritise employee growth and satisfaction, ensuring that our team members have the resources and opportunities to thrive in their careers while delivering exceptional customer experiences.
