At a Glance
- Tasks: Deliver exceptional customer care and manage the service journey for Toyota customers.
- Company: Join a family-run automotive retailer with a focus on teamwork and career growth.
- Benefits: Enjoy 25 days annual leave, enhanced maternity/paternity, and a car benefit scheme.
- Other info: Comprehensive training and opportunities for professional development await you.
- Why this job: Be a key player in customer satisfaction and build lasting relationships.
- Qualifications: Strong customer service skills and a proactive attitude are essential.
The predicted salary is between 29000 - 35000 £ per year.
Salary: from £29,000 base, with £30,000 guaranteed in the first 12 months. £35,000 OTE
Must Have: A Full UK Driving License
About Steven Eagell: As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership. As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive. Whether you have a passion for sales and delivering exceptional customer experiences, strong organisational and financial skills, or technical expertise in automotive diagnostics and repair, there is a place for you within our team.
Your Responsibilities as a Service Advisor:
- Deliver exceptional aftersales customer care, building rapport to understand needs and guide customers to the right products and services.
- Provide accurate estimates, manage scheduling and workshop coordination, and ensure a seamless end-to-end service experience.
- Identify sales opportunities, promote genuine parts and services, collaborate with colleagues, and follow up to ensure complete customer satisfaction.
What we are looking for in a Service Advisor:
- A proven high level of customer service skills, and enjoyment in working with the people.
- Previous experience of working in customer service, preferably in an automotive setting but not essential.
- Strong communication skills and the ability to explain complex matters in understandable terms.
- Able to take initiative and ownership of issues with a proactive can-do attitude.
- Able to multi-task and switch between tasks whilst remaining organised.
- A team player who offers help and support to others.
- Willingness to learn and keep up to date with product and technical information.
- Thrives in a high-pressured environment.
What we offer you:
- 25 days annual leave + Bank Holidays and your Birthday Off
- Long Service Awards / Colleague Recognition
- Enhanced Maternity / Paternity at qualifying service length
- Car Benefit Scheme after successful completion of a probation period
- Sales Incentives
- Comprehensive training provided
- Company pension scheme
- Death in Service
- Access to high street discounts through Perk Box
- In-house, manufacturer & professional qualifications
- Staff referral scheme
- Access to medical cover through Simply Health
If you’re ready to begin or further your automotive career with a supportive, customer-focused organisation, we encourage you to apply today and become a part of our team and contribute to a proud customer-focused automotive company.
Toyota Service Advisor employer: Steven Eagell Group
At Steven Eagell Group, we pride ourselves on fostering a dynamic and supportive work environment in Ashford, where our Automotive Sales Executives are empowered to excel. With competitive salaries, a company car, and a robust benefits package, we prioritise employee growth and satisfaction, ensuring that our team members have the resources and opportunities to thrive in their careers while delivering exceptional customer experiences.
