At a Glance
- Tasks: Deliver and collect vehicles while providing top-notch customer service.
- Company: Join a family-run automotive retailer with a supportive culture.
- Benefits: Enjoy 25 days annual leave, birthday off, and high street discounts.
- Other info: Comprehensive training and career growth opportunities available.
- Why this job: Kickstart your automotive career in a dynamic and customer-focused environment.
- Qualifications: Full UK driving licence and excellent communication skills required.
The predicted salary is between 24000 - 30000 £ per year.
Contract: Permanent - Full Time (Mon – Friday, plus 1 in 3 Saturdays)
Must Have: A full UK Driving License
About Steven Eagell: As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership. As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive.
Your Responsibilities as a Service Driver:
- Deliver and collect customer vehicles in a safe, timely, and professional manner.
- Build strong rapport with customers and develop a clear understanding of their needs.
- Provide exceptional levels of customer service at all times, ensuring customer care remains a top priority.
- Maintain a professional and courteous image when interacting with customers and colleagues.
- Ensure all vehicles are presented to a high standard and meet customer expectations before delivery or collection.
- Carry out vehicle valeting and preparation duties when required.
- Report any customer complaints, concerns, or vehicle issues to management immediately.
- Complete all relevant paperwork and vehicle checks accurately.
- Adhere to all company procedures, road safety regulations, and health & safety requirements.
- Support the wider team and undertake any additional duties required within the role.
What we are looking for in a Service Driver:
- Excellent customer service and communication skills.
- Strong customer handling and relationship-building abilities.
- Professional appearance and positive attitude at all times.
- Reliable, punctual, and able to work effectively under pressure.
- Good organisational and time management skills.
- Ability to deliver vehicles within allocated timescales.
- Full UK driving licence with a clean or acceptable driving record.
- Flexible and team-oriented approach to work.
What we offer you:
- 25 days annual leave + Bank Holidays and your Birthday Off.
- Long Service Awards / Colleague Recognition.
- Enhanced Maternity / Paternity at qualifying service length.
- Car Benefit Scheme after successful completion of a probation period.
- Sales Incentives.
- Comprehensive training provided.
- Company pension scheme.
- Death in Service.
- Access to high street discounts through Perk Box.
- In-house, manufacturer & professional qualifications.
- Staff referral scheme.
- Access to medical cover through Simply Health.
If you’re ready to begin or further your automotive career with a supportive, customer-focused organisation, we encourage you to apply today and become a part of our team and contribute to a proud customer-focused automotive company.
Service Driver employer: Steven Eagell Group
At Steven Eagell Group, we pride ourselves on being a family-run automotive retailer that fosters a supportive and collaborative work environment. Our commitment to employee growth is evident through comprehensive training programmes, long service awards, and a range of benefits including generous annual leave and a car benefit scheme. Join us at our Gatwick location, where you can thrive in a customer-focused culture while delivering exceptional service as a Service Driver.
StudySmarter Expert Advice🤫
We think this is how you could land Service Driver
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Steven Eagell Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Steven Eagell Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Driver
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Steven Eagell Group:Your cover letter is your chance to shine! Tell us why you want to work at Steven Eagell Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Steven Eagell Group!
How to prepare for a job interview at Steven Eagell Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
