At a Glance
- Tasks: Build relationships with customers and manage their service journey from start to finish.
- Company: Join a family-run automotive retailer that values teamwork and career growth.
- Benefits: Enjoy 25 days annual leave, competitive salary, and comprehensive training.
- Other info: Great opportunities for professional development and high street discounts.
- Why this job: Make a real impact in customer service while working with a supportive team.
- Qualifications: Strong customer service skills and a proactive attitude are essential.
The predicted salary is between 28000 - 35000 € per year.
Locations: Toyota Romford
Time type: Full time
Posted on: Posted Today
Time left to apply: End Date: May 21, 2026 (11 days left to apply)
Job requisition id: JR100120
Salary: from £28,000 base, with £30,000 guaranteed in the first 12 months. £35,000 OTE
Must Have: A Full UK Driving License
About Steven Eagell
As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership. As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive. Whether you have a passion for sales and delivering exceptional customer experiences, strong organisational and financial skills, or technical expertise in automotive diagnostics and repair, there is a place for you within our team.
Your Responsibilities as a Service Advisor:
- Customers spend more time with Service than Sales, making the Service Advisor a key customer-facing role. You’ll build long-term relationships, manage the service journey end-to-end, and represent the Toyota brand while resolving customer needs.
- Deliver exceptional aftersales customer care, building rapport to understand needs and guide customers to the right products and services.
- Provide accurate estimates, manage scheduling and workshop coordination, and ensure a seamless end-to-end service experience.
- Identify sales opportunities, promote genuine parts and services, collaborate with colleagues, and follow up to ensure complete customer satisfaction.
What we are looking for in a Service Advisor:
- A proven high level of customer service skills, and enjoyment in working with the people.
- Previous experience of working in customer service, preferably in an automotive setting but not essential.
- Strong communication skills and the ability to explain complex matters in understandable terms.
- Able to take initiative and ownership of issues with a proactive can-do attitude.
- Able to multi-task and switch between tasks whilst remaining organised.
- A team player who offers help and support to others.
- Willingness to learn and keep up to date with product and technical information.
- Thrives in a high-pressured environment.
What we offer you:
- 25 days annual leave + Bank Holidays and your Birthday Off
- Long Service Awards / Colleague Recognition
- Enhanced Maternity / Paternity at qualifying service length
- Car Benefit Scheme after successful completion of a probation period
- Sales Incentives
- Comprehensive training provided
- Company pension scheme
- Death in Service
- Access to high street discounts through Perk Box
- In-house, manufacturer & professional qualifications
- Staff referral scheme
- Access to medical cover through Simply Health
If you’re ready to begin or further your automotive career with a supportive, customer-focused organisation, we encourage you to apply today and become a part of our team and contribute to a proud customer-focused automotive company.
Service Advisor employer: Steven Eagell Group
At Steven Eagell Group, we pride ourselves on being a family-run automotive retailer that fosters a supportive and collaborative work environment. Our commitment to employee growth is evident through comprehensive training programmes, long service awards, and a range of benefits including enhanced maternity/paternity leave and a car benefit scheme. Join us in Romford, where your passion for customer service can flourish, and enjoy a fulfilling career with opportunities for advancement in a thriving team.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Steven Eagell Group. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! As a Service Advisor, you'll be the face of the company. Role-play common scenarios with a friend or family member to get comfortable handling customer queries and building rapport. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your communication skills! During the interview, make sure to explain your thoughts clearly and concisely. Use examples from your past experiences to demonstrate how you've successfully communicated with customers or resolved issues. This will highlight your ability to thrive in a high-pressure environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application:Make sure to tailor your application to the Service Advisor role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon unless it’s relevant. We appreciate straightforward communication, especially in a customer-facing role like this one.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Steven Eagell Group
✨Know Your Stuff
Before the interview, make sure you research Steven Eagell Group and their values. Understand what makes them tick, especially their focus on customer service and teamwork. This will help you align your answers with their expectations.
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlight how you built rapport and resolved issues effectively.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult customers or managing multiple tasks. Practising your responses will help you articulate your thoughts clearly during the interview, showcasing your strong communication skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
