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For Companies At a Glance
- Tasks: Engage with customers, understand their needs, and guide them to the best automotive choices.
- Company: Join Steven Eagell Group, Europe's largest Toyota and Lexus retailer with a stellar reputation.
- Benefits: Enjoy perks like a company car, high street discounts, and a health & wellbeing programme.
- Why this job: This role offers training, career progression, and a vibrant team culture in the automotive industry.
- Qualifications: GCSE education, excellent customer service skills, and a proactive attitude are essential.
- Other info: Full-time position with a competitive salary of up to £55K OTE and opportunities for growth.
The predicted salary is between 28000 - 44000 £ per year.
Overview
Sales Controller at Steven Eagell Group, located in Stourbridge, United Kingdom. Open to candidates with the latest education (GCSE). This Automotive role is at the Stourbridge branch, with up to £55K OTE.
Steven Eagell Group is an award-winning employer and Europe\\\’s largest Toyota and Lexus retailer, with 46 locations. The role provides training and career progression opportunities.
Responsibilities
- Talks with and listens to customers to build rapport and understand their requirements.
- Qualifies understanding of customer needs through discussion and gauging reactions to options; matches products to customer needs.
- Demonstrates suitable options, adapts to the customer\\\’s buying strategy, and encourages product experience through a test drive.
- Uses in-depth product knowledge to guide customers toward the best choice.
- Collaborates with colleagues and other teams to provide continuous improvement and seamless service (e.g., attending to Aftersales, aiming to obtain new business).
- Ensures opportunities for sales by other teams are followed up by the most appropriate specialist (e.g., Fleet Sales).
Qualifications
- Excellent customer service skills and the ability to work with people.
- Experience in customer services or a customer-facing role in retail.
- Ability to work in a high-pressured environment and meet challenging targets.
- Proactive with initiative and a can-do attitude; able to work independently.
- Ability to multi-task and switch between tasks quickly.
- Willingness to learn and keep up-to-date with complex/technical product information.
- Strong organisational, prioritisation, and communication skills.
- Team player who offers help and support to others.
- Sales Controller experience preferred (1 year).
Benefits
- Car Benefit Scheme after probation
- Company pension scheme
- Access to high street discounts via Perk Box
- In-house, manufacturer & professional qualifications
- Staff referral scheme
- Medical cover through Simply Health
- Company car
- Employee discount
- Enhanced maternity/paternity leave
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Store discount
Job Type: Full-time
Pay: £35,000.00 – £55,000.00 per year
Schedule: Monday to Friday; Weekend availability
Experience: Sales Controller: 1 year (required)
Work Location: In person
Privacy notice: Steven Eagell Toyota collects personal data for job applications. See our Data Privacy Notice for details and rights.
Closed Date: 2025-10-02
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Sales Controller employer: Steven Eagell Group
Contact Detail:
Steven Eagell Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Controller
✨Tip Number 1
Familiarise yourself with the latest Toyota and Lexus models, as well as their features and benefits. This knowledge will not only help you in conversations with potential customers but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will help you build rapport and understand how to gauge customer reactions effectively, which is crucial for a Sales Controller.
✨Tip Number 3
Network with current employees at Steven Eagell Group through platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Stay updated on automotive industry trends and customer preferences. This knowledge will not only enhance your product knowledge but also show your proactive attitude and willingness to learn, making you a more attractive candidate.
We think you need these skills to ace Sales Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Emphasise any roles where you've demonstrated excellent customer service skills or worked in a high-pressure environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your understanding of customer needs. Mention specific examples of how you've successfully met targets or improved customer satisfaction in previous roles.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as communication, organisation, and teamwork. Provide examples of how you've used these skills in past positions to achieve results.
Show Enthusiasm for Learning: Express your willingness to learn about complex product information and your proactive attitude. This is important for a role that requires adapting to customer needs and staying updated with product knowledge.
How to prepare for a job interview at Steven Eagell Group
✨Know Your Product
Familiarise yourself with the Toyota and Lexus product range. Understanding the features, benefits, and specifications will help you demonstrate your knowledge during the interview and show that you're ready to guide customers effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully interacted with customers. Highlight how you built rapport, understood their needs, and provided solutions, as these skills are crucial for a Sales Controller role.
✨Demonstrate Your Ability to Work Under Pressure
Be ready to discuss situations where you've met challenging targets or worked in high-pressure environments. This will reassure the interviewers that you can handle the demands of the role and thrive in a fast-paced setting.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and career progression. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.