At a Glance
- Tasks: Build relationships with customers and manage their service journey from start to finish.
- Company: Join the family-run Steven Eagell Group, a leading Toyota retailer in the UK.
- Benefits: Enjoy 25 days annual leave, competitive salary, and comprehensive training.
- Other info: Great career growth opportunities in a supportive, team-oriented environment.
- Why this job: Make a real impact in customer service within the automotive industry.
- Qualifications: Strong customer service skills and a proactive attitude are essential.
The predicted salary is between 25000 - 30000 € per year.
Salary: from £25,000 base, with £30,000 guaranteed in the first 12 months. £35,000 OTE
Must Have: A Full UK Driving License
About Steven Eagell
As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership. As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive.
Your Responsibilities as a Service Advisor:
- Deliver exceptional aftersales customer care, building rapport to understand needs and guide customers to the right products and services.
- Provide accurate estimates, manage scheduling and workshop coordination, and ensure a seamless end-to-end service experience.
- Identify sales opportunities, promote genuine parts and services, collaborate with colleagues, and follow up to ensure complete customer satisfaction.
What we are looking for in a Service Advisor:
- A proven high level of customer service skills, and enjoyment in working with the people.
- Previous experience of working in customer service, preferably in an automotive setting but not essential.
- Strong communication skills and the ability to explain complex matters in understandable terms.
- Able to take initiative and ownership of issues with a proactive can-do attitude.
- Able to multi-task and switch between tasks whilst remaining organised.
- A team player who offers help and support to others.
- Willingness to learn and keep up to date with product and technical information.
- Thrives in a high-pressured environment.
What we offer you:
- 25 days annual leave + Bank Holidays and your Birthday Off
- Long Service Awards / Colleague Recognition
- Enhanced Maternity / Paternity at qualifying service length
- Car Benefit Scheme after successful completion of a probation period
- Sales Incentives
- Comprehensive training provided
- Company pension scheme
- Death in Service
- Access to high street discounts through Perk Box
- In-house, manufacturer & professional qualifications
- Staff referral scheme
- Access to medical cover through Simply Health
If you’re ready to begin or further your automotive career with a supportive, customer-focused organisation, we encourage you to apply today and become a part of our team and contribute to a proud customer-focused automotive company.
Why work here?
We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand.
About Us
The Steven Eagell Group is an award-winning employer and Europe’s largest Toyota and Lexus retailer, with 43 locations across the Southeast, East of England and West Midlands. Our foremost objective is to offer complete satisfaction to every one of our valued customers.
Service Advisor in Ipswich employer: Steven Eagell Group
At Steven Eagell Group, we pride ourselves on being a family-run automotive retailer that fosters a supportive and collaborative work environment. With a strong emphasis on employee growth, we offer comprehensive training, generous benefits including 25 days annual leave plus bank holidays, and opportunities for career advancement within one of the largest Toyota and Lexus retailers in Europe. Join us in Ipswich to be part of a team that values integrity, teamwork, and exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Ipswich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Steven Eagell Group. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Service Advisor, you'll be the face of the company. Think of scenarios where you’ve gone above and beyond for a customer and be ready to share those stories. It’ll demonstrate your ability to build rapport and handle challenges.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and polished for your interview. It shows that you respect the opportunity and are serious about joining the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Service Advisor position.
We think you need these skills to ace Service Advisor in Ipswich
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've built relationships and resolved issues in the past, especially if you’ve done it in an automotive setting!
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the specific skills and experiences that match the Service Advisor role. We love seeing candidates who take the time to connect their background with what we’re looking for.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Make sure to explain complex matters simply, as this reflects the communication skills we value in a Service Advisor.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company there!
How to prepare for a job interview at Steven Eagell Group
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of Toyota and the automotive industry. Familiarise yourself with their latest models, services, and customer care philosophy. This will show that you're genuinely interested in the role and the company.
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples from your past experiences where you've successfully resolved customer issues or built strong relationships. This will demonstrate your capability to deliver exceptional aftersales care.
✨Practice Your Communication
Strong communication skills are key for this role. Practice explaining complex automotive concepts in simple terms. You might even want to role-play with a friend to get comfortable with articulating your thoughts clearly and confidently.
✨Demonstrate Team Spirit
Since teamwork is valued at Steven Eagell, be ready to discuss how you've collaborated with others in previous roles. Share specific instances where you supported colleagues or contributed to a team goal, highlighting your proactive attitude and willingness to help.
