At a Glance
- Tasks: Be the first point of contact for customers, handling calls and providing exceptional service.
- Company: Join a family-run automotive retailer with a focus on teamwork and career growth.
- Benefits: Enjoy 25 days annual leave, enhanced maternity/paternity, and access to discounts.
- Other info: Hybrid working after three months with comprehensive training provided.
- Why this job: Kickstart your automotive career in a supportive, customer-focused environment.
- Qualifications: Telephony experience and strong communication skills are essential.
The predicted salary is between 27500 - 27500 £ per year.
Location: Head Office, Office based for the first 3 months, then Hybrid.
Salary: up to £27,500pa
Contract: Permanent - Full Time, plus 1 in 4 Saturdays for a 4.5 hour shift
Must Have: Telephony Experience
About Steven Eagell: As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership. As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive.
Your Responsibilities as a Customer Advisor: As a Customer Advisor, you’ll be the first point of contact for our customers, handling inbound and outbound calls and electronic communications. You’ll provide outstanding support to our service enquiries, working towards quality and volume targets in a fast-paced environment.
- Deliver exceptional customer service at all times.
- Build rapport and understand customer needs.
- Make outbound calls for service and MOT reminders, converting them into bookings.
- Handle inbound calls professionally and efficiently.
- Advise customers on additional products and services (e.g. service plans).
- Accurately log call activity and customer data.
- Meet call volume and conversion targets.
- Maintain accurate records of vehicle details and service history.
- Update customer contact information.
- Support with other ad-hoc duties as required.
What we are looking for in a Customer Advisor:
- Confident, enthusiastic, and self-motivated individuals
- Comfortable working both independently and as part of a team
- Strong communication skills with the ability to build rapport quickly over the phone
- Previous experience in a telephony-based customer service role (essential)
- Ability to handle a high volume of calls while maintaining professionalism and accuracy
- A proactive approach with a positive and customer-focused attitude
- Passion for delivering excellent customer service in a fast-paced environment
What we offer you:
- 25 days annual leave + Bank Holidays and your Birthday Off
- Long Service Awards / Colleague Recognition
- Enhanced Maternity / Paternity at qualifying service length
- Car Benefit Scheme after successful completion of a probation period
- Sales Incentives
- Comprehensive training provided
- Company pension scheme
- Death in Service
- Access to high street discounts through Perk Box
- In-house, manufacturer & professional qualifications
- Staff referral scheme
- Access to medical cover through Simply Health
If you’re ready to begin or further your automotive career with a supportive, customer-focused organisation, we encourage you to apply today and become a part of our team and contribute to a proud customer-focused automotive company.
Customer Advisor employer: Steven Eagell Group
At Steven Eagell Group, we pride ourselves on being a family-run automotive retailer that fosters a supportive and collaborative work environment. Our commitment to employee growth is evident through comprehensive training programmes, long service awards, and a range of benefits including enhanced maternity/paternity leave and a car benefit scheme. With a focus on teamwork and integrity, we offer a fulfilling career path for Customer Advisors who are passionate about delivering exceptional customer service in a dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Steven Eagell Group. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling calls and give you a chance to showcase your telephony experience during the interview.
✨Tip Number 3
Be ready to share your success stories! Think of specific examples where you've delivered exceptional customer service or met targets in a fast-paced environment. These anecdotes will help you stand out and demonstrate your skills effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Customer Advisor role. Highlight your telephony experience and any customer service achievements to grab our attention!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your enthusiasm for the role and how your background aligns with our values at Steven Eagell. Keep it friendly and professional.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and get straight to what makes you a great fit for us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Steven Eagell Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Advisor. Familiarise yourself with the company, its values, and the automotive industry. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and telephony experience. Think about scenarios where you've excelled in these areas and be ready to share specific examples. This will demonstrate your skills and how you can contribute to the team.
✨Show Off Your Communication Skills
As a Customer Advisor, strong communication is key. During the interview, focus on speaking clearly and engagingly. Make an effort to build rapport with your interviewer, just as you would with a customer. This will highlight your ability to connect with people.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company is the right fit for you. Consider asking about team dynamics, training opportunities, or what success looks like in this position.
