At a Glance
- Tasks: Build relationships with customers and manage their service journey from start to finish.
- Company: Join a family-run automotive retailer that values teamwork and career growth.
- Benefits: Enjoy 25 days off, competitive salary, and comprehensive training.
- Other info: Thriving environment with opportunities for professional development.
- Why this job: Make a real impact in customer service within the automotive industry.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 28000 - 30000 £ per year.
Salary: from £28,000 base, with £30,000 guaranteed in the first 12 months. £35,000 OTE
Must Have: A Full UK Driving License
About Steven Eagell: As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership. As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive.
Your Responsibilities as a Service Advisor:
- Deliver exceptional aftersales customer care, building rapport to understand needs and guide customers to the right products and services.
- Provide accurate estimates, manage scheduling and workshop coordination, and ensure a seamless end-to-end service experience.
- Identify sales opportunities, promote genuine parts and services, collaborate with colleagues, and follow up to ensure complete customer satisfaction.
What we are looking for in a Service Advisor:
- A proven high level of customer service skills, and enjoyment in working with people.
- Previous experience of working in customer service, preferably in an automotive setting but not essential.
- Strong communication skills and the ability to explain complex matters in understandable terms.
- Able to take initiative and ownership of issues with a proactive can-do attitude.
- Able to multi-task and switch between tasks whilst remaining organised.
- A team player who offers help and support to others.
- Willingness to learn and keep up to date with product and technical information.
- Thrives in a high-pressured environment.
What we offer you:
- 25 days annual leave + Bank Holidays and your Birthday Off
- Long Service Awards / Colleague Recognition
- Enhanced Maternity / Paternity at qualifying service length
- Car Benefit Scheme after successful completion of a probation period
- Sales Incentives
- Comprehensive training provided
- Company pension scheme
- Death in Service
- Access to high street discounts through Perk Box
- In-house, manufacturer & professional qualifications
- Staff referral scheme
- Access to medical cover through Simply Health
If you’re ready to begin or further your automotive career with a supportive, customer-focused organisation, we encourage you to apply today and become a part of our team and contribute to a proud customer-focused automotive company.
Service Advisor in Chelmsford employer: Steven Eagell Group
At Steven Eagell Group, we pride ourselves on being a family-run automotive retailer that fosters a supportive and collaborative work environment. Our commitment to employee growth is evident through comprehensive training programmes, long service awards, and a range of benefits including enhanced maternity/paternity leave and a car benefit scheme. Join us in Chelmsford, where your passion for customer service can thrive, and enjoy a fulfilling career with opportunities for advancement in the dynamic automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Chelmsford
✨Tip Number 1
Get to know the company! Research Steven Eagell Group and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to explain things clearly to customers. Role-play with a friend or family member to get comfortable discussing complex topics in simple terms.
✨Tip Number 3
Show off your customer service experience! Think of specific examples where you've gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your skills and proactive attitude.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at Steven Eagell Group. Don’t miss out on this opportunity!
We think you need these skills to ace Service Advisor in Chelmsford
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've built relationships and resolved issues in the past, especially if you’ve done it in an automotive setting!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Service Advisor role. We love seeing candidates who put in the effort!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language to explain your experiences and skills. We appreciate clarity and want to understand your journey without any confusion.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Steven Eagell Group
✨Know Your Stuff
Before the interview, make sure you research Steven Eagell Group and their values. Understand what makes them tick, especially their focus on customer service and teamwork. This will help you align your answers with their expectations.
✨Show Off Your People Skills
As a Service Advisor, you'll be dealing with customers all day long. Prepare examples of how you've provided excellent customer service in the past. Think about times when you resolved issues or built rapport with clients—these stories will showcase your skills.
✨Be Ready to Multi-task
The role requires juggling various tasks, so be prepared to discuss how you manage your time and stay organised. You might even want to mention specific tools or methods you use to keep everything on track, as this shows you're proactive and ready for the fast-paced environment.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
