At a Glance
- Tasks: Deliver excellent customer service by recommending the right parts and managing stock levels.
- Company: Join a family-run automotive retailer with a focus on teamwork and career growth.
- Benefits: Enjoy 25 days annual leave, enhanced maternity/paternity, and high street discounts.
- Other info: Dynamic role with opportunities for professional development and recognition.
- Why this job: Kickstart your automotive career in a supportive environment with comprehensive training.
- Qualifications: Must have parts experience, a full UK driving licence, and strong communication skills.
The predicted salary is between 31700 - 31700 € per year.
Salary: £31,700 OTE
Contract: Permanent - Full Time
Must Have: Full UK Driving Licence - 2 Years Minimum Parts Experience
About Steven Eagell: As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership. As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive.
Your Responsibilities as a Parts Advisor:
- Deliver an excellent customer experience by understanding customer needs and recommending the right parts and accessories
- Provide accurate pricing, availability and product information (in person and over the phone)
- Develop regional trade business to meet Toyota GB targets
- Promote and maximise sales of genuine parts, accessories and current promotions
- Manage parts stock levels effectively, including ordering, goods receipt, storage and returns
- Support the Service team by ensuring parts availability aligns with workshop schedules and minimises downtime
- Process warranty claims and supplier returns in line with manufacturer requirements
- Maintain accurate administration, invoicing and customer records
- Work collaboratively with colleagues across departments to ensure a seamless customer journey
What we are looking for in a Parts Advisor:
- A customer-focused individual who builds rapport easily and listens carefully to understand both stated and underlying needs
- Commercially aware, with the confidence to recommend products and identify additional sales opportunities
- Organised and detail-oriented, with the ability to manage stock, orders and administration accurately
- A strong team player who communicates effectively with Service and other departments
- Proactive and self-motivated, with the ability to manage priorities in a fast-paced environment
- Experience in automotive parts, retail or trade sales
What we offer you:
- 25 days annual leave + Bank Holidays and your Birthday Off
- Long Service Awards / Colleague Recognition
- Enhanced Maternity / Paternity at qualifying service length
- Car Benefit Scheme after successful completion of a probation period
- Sales Incentives
- Comprehensive training provided
- Company pension scheme
- Death in Service
- Access to high street discounts through Perk Box
- In-house, manufacturer & professional qualifications
- Staff referral scheme
- Access to medical cover through Simply Health
If you’re ready to begin or further your automotive career with a supportive, customer-focused organisation, we encourage you to apply today and become a part of our team and contribute to a proud customer-focused automotive company.
Trade Parts Advisor in Birmingham employer: Steven Eagell Group
At Steven Eagell Group, we pride ourselves on being a family-run automotive retailer that fosters a supportive and collaborative work environment. Our commitment to employee growth is reflected in our comprehensive training programmes, generous benefits including 25 days of annual leave plus bank holidays, and a strong emphasis on teamwork and integrity. Join us in Birmingham and be part of a company that values your contributions and offers exciting career opportunities in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Trade Parts Advisor in Birmingham
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the automotive industry. They might know about openings or can put in a good word for you. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for those interviews! Research Steven Eagell Group and understand their values and services. Be ready to discuss how your experience aligns with their needs, especially in parts sales and customer service.
✨Tip Number 3
Show off your skills! If you have any relevant certifications or training in automotive parts, make sure to highlight them during your conversations. It’ll set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings there, so keep checking back for new opportunities!
We think you need these skills to ace Trade Parts Advisor in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Trade Parts Advisor role. Highlight your relevant experience in automotive parts and customer service, and don’t forget to mention your full UK driving licence!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for the automotive industry and how your skills align with what we’re looking for. Be genuine and let your personality come through.
Showcase Your Team Spirit:We love team players! In your application, mention any experiences where you’ve worked collaboratively with others. This will show us that you can communicate effectively and contribute to our supportive environment.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at Steven Eagell Group
✨Know Your Parts
Familiarise yourself with the automotive parts industry, especially those related to Toyota. Understand common parts, their functions, and how they fit into the overall customer experience. This knowledge will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous roles. Think about times when you went above and beyond to meet a customer's needs or resolved a tricky situation. This will highlight your ability to build rapport and understand customer requirements.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, where you might need to recommend parts to a 'customer'. Practice this with a friend or family member, focusing on listening carefully and responding to their needs. This will showcase your communication skills and customer focus.
✨Demonstrate Team Spirit
Since teamwork is crucial in this role, prepare to discuss how you've collaborated with others in past jobs. Share specific examples of how you supported colleagues or worked across departments to achieve a common goal. This will show that you're a strong team player, which is highly valued by the company.
