At a Glance
- Tasks: Build relationships with customers and manage their service journey from start to finish.
- Company: Join a family-run automotive retailer that values teamwork and career growth.
- Benefits: Enjoy 25 days annual leave, competitive salary, and comprehensive training.
- Other info: Dynamic environment with opportunities for professional development and recognition.
- Why this job: Make a real impact in customer service while working with a supportive team.
- Qualifications: Strong communication skills and a passion for helping others are essential.
The predicted salary is between 28000 - 35000 £ per year.
Salary: from £28,000 base, with £30,000 guaranteed in the first 12 months. £35,000 OTE
Must Have: A Full UK Driving License
About Steven Eagell: As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership. As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive.
Your Responsibilities as a Service Advisor:
- Deliver exceptional aftersales customer care, building rapport to understand needs and guide customers to the right products and services.
- Provide accurate estimates, manage scheduling and workshop coordination, and ensure a seamless end-to-end service experience.
- Identify sales opportunities, promote genuine parts and services, collaborate with colleagues, and follow up to ensure complete customer satisfaction.
What we are looking for in a Service Advisor:
- A proven high level of customer service skills, and enjoyment in working with people.
- Previous experience of working in customer service, preferably in an automotive setting but not essential.
- Strong communication skills and the ability to explain complex matters in understandable terms.
- Able to take initiative and ownership of issues with a proactive can-do attitude.
- Able to multi-task and switch between tasks whilst remaining organised.
- A team player who offers help and support to others.
- Willingness to learn and keep up to date with product and technical information.
- Thrives in a high-pressured environment.
What we offer you:
- 25 days annual leave + Bank Holidays and your Birthday Off
- Long Service Awards / Colleague Recognition
- Enhanced Maternity / Paternity at qualifying service length
- Car Benefit Scheme after successful completion of a probation period
- Sales Incentives
- Comprehensive training provided
- Company pension scheme
- Death in Service
- Access to high street discounts through Perk Box
- In-house, manufacturer & professional qualifications
- Staff referral scheme
- Access to medical cover through Simply Health
If you’re ready to begin or further your automotive career with a supportive, customer-focused organisation, we encourage you to apply today and become a part of our team and contribute to a proud customer-focused automotive company.
Service Advisor in Birmingham employer: Steven Eagell Group
At Steven Eagell Group, we pride ourselves on being a family-run automotive retailer that fosters a supportive and collaborative work environment. With a strong emphasis on employee growth, we offer comprehensive training, generous benefits including 25 days annual leave plus bank holidays, and a car benefit scheme, ensuring our Service Advisors not only thrive in their roles but also enjoy a fulfilling career path within the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Birmingham
✨Tip Number 1
Get to know the company! Research Steven Eagell Group and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the Service Advisor role is all about building relationships, think of scenarios where you can demonstrate your ability to connect with customers and resolve their issues effectively.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what it’s really like to work at Steven Eagell Group. They might share valuable insights that could give you an edge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to take the next step in your automotive career.
We think you need these skills to ace Service Advisor in Birmingham
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've built relationships and resolved issues in the past, especially if you’ve done it in an automotive setting!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to explain your skills and experiences. We appreciate a well-structured application that gets straight to the point!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Service Advisor role. Mention specific responsibilities from the job description that match your experience.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Steven Eagell Group!
How to prepare for a job interview at Steven Eagell Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Advisor and what it entails. Familiarise yourself with the Toyota brand and its values, as well as the specific services offered by Steven Eagell Group. This will help you demonstrate your genuine interest in the position.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, be prepared to share examples of how you've delivered exceptional customer service in the past. Think of specific situations where you resolved issues or built rapport with customers, as this will highlight your suitability for the role.
✨Practice Your Communication
Strong communication skills are key for a Service Advisor. Practice explaining complex concepts in simple terms, as you may need to do this during the interview. Consider role-playing with a friend to get comfortable with articulating your thoughts clearly and confidently.
✨Demonstrate Team Spirit
As a family-run business, teamwork is crucial at Steven Eagell Group. Be ready to discuss how you’ve collaborated with others in previous roles. Share examples that showcase your ability to support colleagues and contribute positively to a team environment.
