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- Tasks: Lead and motivate the sales team to achieve targets and ensure customer satisfaction.
- Company: Join a family-run automotive retailer with a strong reputation and growth opportunities.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Why this job: Make an impact in the automotive industry with the world's largest manufacturer.
- Qualifications: Experience in automotive sales management and strong communication skills.
- Other info: Be part of a dynamic team focused on customer satisfaction and continuous improvement.
The predicted salary is between 40000 - 50000 £ per year.
As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership.
As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive. Whether you have a passion for sales and delivering exceptional customer experiences, strong organisational and financial skills, or technical expertise in automotive diagnostics and repair, there is a place for you within our team.
We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand. The Steven Eagell Group is an award-winning employer and Europe’s largest Lexus and Toyota retailer, with 44 locations across the South East, East of England and West Midlands. Our foremost objective is to offer complete satisfaction to every one of our valued customers.
We are currently expanding our business and are now offering exciting opportunities to join the team as General Sales Manager at our Birmingham site. If you are an experienced Sales Manager with an ambition to move into Centre/General Management in the medium term then we want to hear from you!
- Enjoy constantly meeting new people and building rapport and connections
- Have strong communication skills and enjoy presenting ideas to others
- Have Automotive Sales management experience and wish to build on this
- Have excellent customer service and sales experience
- Passionate about the automotive industry and wish to work for the largest manufacturer in the world
Key Job Competencies
- Lead the sales team
- Ensure all members of the Sales team understand the implications of The Toyota Way for their role and monitor their performance against agreed customer service targets (e.g. CRS and Google Reviews)
- Lead the Sales team by personally demonstrating and encouraging the skills and behaviours associated with Steven Eagell Group & The Toyota Way
- Ensure Sales team are focused on delivering Complete Customer Satisfaction at all times
- Manage performance to achieve key targets and deliver continuous improvement
- Monitor individual and team performance against agreed sales targets (volume and profit), work with the GM and TGB field staff to review progress and develop action plans where appropriate
- Manage and motivate the Sales team to ensure that key activities (e.g. sales prospecting and follow up) are delivered to plan
- Manage the Sales Administration team to ensure that key processes and documentation are delivered to agreed standards and timescales
- Continuously review and improve sales processes and systems to deliver increased levels of customer satisfaction whilst maximising profitability
- Work with colleagues across the dealership to investigate and resolve customer complaints
- Manage and develop individuals
- Monitor staff training needs, ensuring training and development plans are in place and up to date for all members of the team
- Work with individuals to address performance issues e.g. by providing coaching
- Assess potential recruits for the Sales team
- Provide advice and sign-off on key issues
- Decide the dealership’s display layout and vehicle mix for new/used cars in line with guidelines, ensuring the correct display of all point of sale materials
- Work with the Parts/Aftersales Manager to agree accessory displays for the dealership
- Work with Sales Executives to approve all part exchanges and purchases of used cars
- Sanction and manage any paint or repair work on part exchanges/used cars or preparation work on new cars, ensuring all vehicles meet the correct standards for sale or display
- Agree goodwill gestures and customer discounts
- Work with the GM to negotiate with relevant suppliers to achieve the best possible terms and monitors results accordingly
- Control used car stock value and mix in line with budgeted levels, negotiating with local dealers and specialists to sell 'trade on' vehicles in order to maximise margins
- Works as a full member of the centre team
- Work with colleagues and other teams across the dealership to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
- Ensure opportunities for sales by other teams are followed up by the most appropriate specialist
- Act as a full member of the dealership’s management team to take the business forward
- Also manages own customer base and covers for Sales Executives as required
If you’re ready to begin or further your automotive career with a supportive, customer-focused organisation, we encourage you to apply today and become a part of our team and contribute to a proud customer-focused automotive company.
General Sales Manager in Birmingham employer: Steven Eagell Group
Contact Detail:
Steven Eagell Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Sales Manager in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the automotive industry. Attend events, join online forums, or even hit up local meetups. The more people you know, the better your chances of landing that General Sales Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience in automotive sales management. Share specific examples of how you've led teams and improved customer satisfaction – it’ll make you stand out!
✨Tip Number 3
Research the company! Before any interview, dive deep into Steven Eagell Group’s values and mission. Knowing their focus on teamwork and customer satisfaction will help you tailor your responses and show you’re a perfect fit for their culture.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking events, shoot a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows you’re genuinely interested in the role. Plus, it’s just good manners!
We think you need these skills to ace General Sales Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the General Sales Manager role. Highlight your automotive sales management experience and any achievements that showcase your ability to lead a team and drive customer satisfaction.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the automotive industry and how you align with our values at Steven Eagell Group. Share specific examples of how you've successfully managed sales teams and improved customer experiences.
Showcase Your Communication Skills: As a General Sales Manager, strong communication is key. In your application, demonstrate your ability to present ideas clearly and build rapport. This could be through your writing style or by including examples of successful presentations or team leadership.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s straightforward and ensures your application goes straight to our hiring team. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Steven Eagell Group
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the automotive industry and specifically about Toyota and Lexus. Understand their values, especially 'The Toyota Way', and be ready to discuss how your experience aligns with their customer satisfaction goals.
✨Showcase Your Leadership Skills
As a General Sales Manager, you'll need to lead a team effectively. Prepare examples from your past where you've successfully managed a sales team, motivated staff, or improved performance. Highlight your ability to coach and develop individuals, as this is key for the role.
✨Demonstrate Customer Focus
Since the company prides itself on customer satisfaction, come prepared with specific examples of how you've gone above and beyond for customers in previous roles. Discuss how you would ensure your team delivers exceptional service and resolves complaints efficiently.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the team dynamics, training opportunities, or how success is measured in the sales department. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.