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- Tasks: Support training administration and provide excellent customer service to candidates and companies.
- Company: Join a leading training provider in gas, electrical, and plumbing sectors.
- Benefits: Flexible part-time hours, supportive team environment, and career development opportunities.
- Why this job: Be part of a dynamic team making a difference in learners' lives.
- Qualifications: 12 months admin experience, customer service skills, and IT proficiency.
- Other info: Work in modern facilities with state-of-the-art tools and resources.
Be among the first 25 applicants
Steve Willis Training Centres has been a leading provider of training in gas, electrical, oil, renewables, and plumbing for over twenty years. Located in Burgess Hill, West Sussex, and Portchester, Hampshire, our centres offer a variety of training options including short courses, apprenticeships, and retraining programmes for individuals transitioning from the armed services. Our facilities feature state-of-the-art tools, purpose-built workshops, and modern classrooms, all supported by highly qualified trainers and assessors. We ensure access to the latest equipment through partnerships with leading industry suppliers, and our programmes are approved by reputable bodies like CIPHE, NICEIC, OFTEC, ERS, and City & Guilds.
Role Description
An excellent opportunity to be part of the Steve Willis Training Team providing administrative and learner support. Based at our Portchester centre with the very occasional requirement to travel to our Burgess Hill centre.
Actively playing a key part within the Short Course Training and administration teams. Working to our published service standards providing excellent Customer Service to our internal and external customers.
Core Responsibilities
- Candidate Pack Processing, to include but not limited to: liaising with candidates/companies for outstanding documentation, preparing candidate packs ready for submission to the certification bodies, processing results and certificates to the candidates and companies, archive paperwork, maintaining office records and the CRM for clarity.
- Work well as part of a team while managing and prioritising own workload to ensure that tasks are completed in a timely manner and meeting business standards of service
- To take a proactive part in the smooth running of the office and addressing any issues or problems with the support of your team and line manager
- Inputting, updating and maintaining company CRM database to ensure customer data, communication records and contact information are recorded accurately.
- Training Course Preparation, to include but not limited to: completion of course registers, classroom checks, invigilation support, course revision handouts for candidates and trainer, candidate assessment packs, booking of examinations and assessments.
- Call Handling – Answer and address incoming enquires from our customers.
- Providing and maintaining high level of Customer Service across all areas of the business
- Assist with General office duties which are shared across the team
- To attend Admin Team Meetings and contribute in a positive proactive way.
- Support colleagues across the business with administrative tasks maintain office cover requirements.
- Research, reporting and coordinating a variety of tasks and projects for colleagues.
Qualifications
- Minimum 12 months’ experience working within an Administration Team
- Experience should include customer service and call handling.
- IT literate and competent user of Microsoft Office
- Exceptional attention to detail
- Happy working in a busy environment.
Seniority level
- Entry level
Employment type
- Part-time
Job function
- Education and Training
- Construction
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Short Course Administrator employer: Steve Willis Training Centres
Contact Detail:
Steve Willis Training Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Short Course Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with trainers or assessors from Steve Willis Training Centres. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its training programmes. Familiarise yourself with their values and services so you can show how you’d fit right into the team at Steve Willis Training Centres.
✨Tip Number 3
Practice your customer service skills! Since this role involves a lot of interaction with candidates and companies, think of scenarios where you can demonstrate your ability to handle inquiries and provide excellent support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Steve Willis Training Team.
We think you need these skills to ace Short Course Administrator
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for education and training shine through. We love seeing candidates who are genuinely excited about the role and our mission at Steve Willis Training Centres.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in administration and customer service. We want to see how your skills align with the Short Course Administrator role, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered among the first 25 applicants. We can’t wait to hear from you!
How to prepare for a job interview at Steve Willis Training Centres
✨Know the Company Inside Out
Before your interview, take some time to research Steve Willis Training Centres. Understand their training offerings, values, and what sets them apart in the industry. This knowledge will help you tailor your answers and show genuine interest.
✨Showcase Your Admin Skills
Since the role involves a lot of administrative tasks, be ready to discuss your previous experience in administration. Prepare specific examples of how you've managed workloads, maintained records, or improved processes in past roles.
✨Customer Service is Key
As you'll be providing support to both internal and external customers, think of examples where you've delivered excellent customer service. Highlight your communication skills and how you handle inquiries or resolve issues effectively.
✨Prepare for Teamwork Questions
This role requires working well within a team, so expect questions about collaboration. Be prepared to share experiences where you've successfully worked with others, tackled challenges together, or contributed positively to a team environment.