At a Glance
- Tasks: Welcome guests, manage reservations, and ensure a smooth check-in experience.
- Company: Join a vibrant hotel team in the heart of Whitehorse.
- Benefits: Earn $20.33/hour with full-time hours and opportunities for overtime.
- Other info: Fast-paced environment with a focus on teamwork and client satisfaction.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Must have a college diploma and some customer service experience.
The predicted salary is between 37.5 - 40 £ per hour.
Location: 201 Wood Street Whitehorse, YT Y1A 2E4
Salary: 20.33 hourly / 37.5 to 40 hours per week
Terms of employment: Permanent employment, Full time
Working hours: Early morning, Morning, Day, Evening, Night, Weekend, Shift, On call, Overtime available
Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
Experience: 7 months to less than 1 year
Work must be completed at the physical location. There is no option to work remotely.
Work setting: Hospitality industry, Hotel, motel, resort
Responsibilities:
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Perform light housekeeping and cleaning duties
- Provide customer service
Computer and technology knowledge:
- Multi-line switchboard
- Word processing software
- Database software
- Central reservation system (CRS)
- Spreadsheet
- Internet
Security and safety:
- Criminal record check
Transportation/travel information:
- Own transportation
Work conditions and physical capabilities:
- Fast-paced environment
- Standing for extended periods
Personal suitability:
- Client focus
- Efficient interpersonal skills
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
Who can apply for this job?
You can apply if you are:
- a permanent resident of Canada
- a temporary resident of Canada with a valid work permit
Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.
front desk clerk, hotel employer: Sternwheeler Hotel & Conference Centre
Join our dynamic team at our hotel in Whitehorse, where we prioritise a supportive work culture and offer competitive pay starting at $20.33 per hour. With opportunities for professional growth and a commitment to employee well-being, we ensure that every team member feels valued and empowered to deliver exceptional service in a fast-paced environment.
Contact Details:
Sternwheeler Hotel & Conference Centre Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land front desk clerk, hotel
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Sternwheeler Hotel & Conference Centre. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Sternwheeler Hotel & Conference Centre
Don't be shy about reaching out to Sternwheeler Hotel & Conference Centre directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace front desk clerk, hotel
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Sternwheeler Hotel & Conference Centre and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Sternwheeler Hotel & Conference Centre
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
