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- Tasks: Support field engineers with troubleshooting and resolving complex technical issues remotely.
- Company: Stern Energy operates large-scale photovoltaic systems, focusing on efficiency and customer trust.
- Benefits: Enjoy remote work, a bonus programme, 25 days annual leave, and team-building events.
- Why this job: Join a diverse team committed to innovation and continuous improvement in renewable energy.
- Qualifications: Five years' experience in electrical systems, NVQ Level 3 certification, and good knowledge of inverter systems required.
- Other info: Flexibility for weekend work and opportunities for training junior engineers.
The predicted salary is between 36000 - 60000 £ per year.
At Stern Energy we have a brand new opportunity for a Technical Support Engineer. This role plays a pivotal part in supporting field service engineers by offering expert-level assistance in troubleshooting, diagnosing, and resolving complex technical issues. As a secondary function, the Technical Specialist will provide second-level technical support to other group subsidiaries across Europe and beyond, helping to strengthen the group’s technical consistency and knowledge base.
Stern Energy operates ground mounted photovoltaic systems for over 769MW in the UK. 8 GW under management. We are specialised in proposing and executing revamping and repowering projects to enhance the performance of the assets we operate. Our professional commitment is to translate the expertise gained into maximum plant efficiency and maintenance of long-term performance. We provide an integrated, timely and effective service based on a "Total Quality" approach, of experience, know-how and nationwide services. Transparency is key to our work so that our customers can rely on constant control of the plants and the quality of services provided. Customer relations is our passion to building a lasting relationship of trust.
The Technical Support Engineer shall give availability on working from time to time during weekends and bank holidays.
- Provide advanced remote support to field engineers, assisting with complex fault-finding and resolution.
- Analyse plant performance data using monitoring systems.
- Lead or support root cause analysis (RCA) investigations for major incidents or repeated failures.
- Liaise with inverter and equipment manufacturers for escalated technical support cases, RMAs, and firmware updates.
- Collaborate with the field teams to identify common failure modes and propose mitigation strategies.
- Assist with commissioning and performance validation for new sites or retrofit works.
- Site attendance for technical support on inverter level failures unable to be resolved via remote support.
- Assist overseas teams with technical escalations, troubleshooting, and systemic issue identification.
- Contribute to the development of group-wide knowledge base articles, engineering bulletins, and lessons-learned documents.
- Track and report on technical KPIs such as Mean Time to Repair (MTTR), fault recurrence, and inverter performance.
- Assist with the training and upskilling of junior engineers and new team members.
- Participate in the preparation and technical review of O&M manuals, method statements, and risk assessments.
- Contribute to warranty claim processes and support documentation for insurance or contractual purposes.
- Support the implementation of continuous improvement initiatives related to maintenance strategies, asset performance, and system reliability.
- Work closely with the CMMS/data team to improve ticket categorisation and asset data quality.
At least five years’ working experience in the installation and maintenance of electrical systems for industrial sites; good knowledge on inverter systems, communication protocols and monitoring platforms; proficient with single line diagrams and electrical schematics; good knowledge of MS office tools; valid and clean car driving license; NVQ Level 3 electrical certification.
A great benefit package to include:
- Employee Assistant programme
- Pension scheme
- Bonus programme
- Company sick pay
- Team building days
- Great company culture and regular social events
- Company mobile phone
- 25 days of annual leave plus Bank holidays
At Stern Energy, we are deeply committed to promoting equity and inclusion, and we celebrate the diversity of our team—both those who are with us today and those who will join us in the future. We encourage applications from individuals of all backgrounds, regardless of gender, gender identity, national origin, religion, social, cultural, or ethnic background, sex, sexual orientation, age, disability, pregnancy, veteran status, or any other characteristic protected by law.
Contact Detail:
Stern Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote - IT support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies and systems used by Stern Energy, particularly inverters and monitoring platforms. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Stern Energy on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully diagnosed and resolved technical issues. Having concrete examples ready will showcase your problem-solving skills and experience in a practical context.
✨Tip Number 4
Highlight your commitment to continuous improvement and learning, especially in relation to training junior engineers. This aligns with Stern Energy's focus on building a strong knowledge base and fostering team development.
We think you need these skills to ace Remote - IT support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and electrical systems. Emphasise your knowledge of inverter systems, communication protocols, and any specific tools or software mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technical support and your commitment to customer relations. Mention specific examples of how you've successfully resolved complex technical issues in the past.
Highlight Relevant Qualifications: Clearly state your NVQ Level 3 electrical certification and any other relevant qualifications. This will demonstrate your technical expertise and suitability for the role.
Showcase Problem-Solving Skills: In your application, provide examples of how you've contributed to root cause analysis (RCA) investigations or improved maintenance strategies. This will illustrate your ability to enhance plant efficiency and reliability.
How to prepare for a job interview at Stern Energy
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with electrical systems, particularly inverter systems and communication protocols. Highlight specific examples where you've successfully diagnosed and resolved complex technical issues.
✨Demonstrate Problem-Solving Skills
Expect scenario-based questions that assess your troubleshooting abilities. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing how you approach fault-finding and resolution.
✨Familiarise Yourself with Company Values
Research Stern Energy's commitment to transparency and customer relations. Be ready to discuss how you can contribute to building lasting relationships and maintaining high service quality in your role.
✨Prepare for Team Collaboration Questions
Since the role involves liaising with field teams and other subsidiaries, think of examples that demonstrate your ability to work collaboratively. Discuss how you've contributed to team success and knowledge sharing in previous roles.
