IT Support Engineer {FULLY REMOTE}

At Stern Energy we have an brand new opportunity for a Technical Support Engineer. This role plays a pivotal part in supporting field service engineers by offering expert-level assistance in troubleshooting, diagnosing, and resolving complex technical issues. As a secondary function, the Technical Specialist will provide second-level technical support to other group subsidiaries across Europe and beyond, helping to strengthen the group’s technical consistency and knowledge base. Stern Energy operates ground mounted photovoltaic systems for over 769MW in the UK. 8 GW under management. We are specialised in proposing and executing revamping and repowering projects to enhance the performance of the assets we operate. Our professional commitment is to translate the expertise gained into maximum plant efficiency and maintenance of long-term performance. We provide an integrated, timely and effective service based on a \”Total Quality\” approach, of experience, know-how and nationwide services. Transparency is key to our work so that our customers can rely on constant control of the plants and the quality of services provided. Customer relations is our passion to building a lasting relationship of trust. The Technical Support Engineer shall give availability on working from time to time during weekends and bank holidays. Provide advanced remote support to field engineers, assisting with complex fault-finding and resolution. Analyse plant performance data using monitoring systems (e.g., Lead or support root cause analysis (RCA) investigations for major incidents or repeated failures. Liaise with inverter and equipment manufacturers for escalated technical support cases, RMAs, and firmware updates. Collaborate with the field teams to identify common failure modes and propose mitigation strategies. Assist with commissioning and performance validation for new sites or retrofit works. Site attendance for technical support on inverter level failures unable to be resolved via remote support. Assist overseas teams with technical escalations, troubleshooting, and systemic issue identification. Contribute to the development of group-wide knowledge base articles, engineering bulletins, and lessons-learned documents. Track and report on technical KPIs such as Mean Time to Repair (MTTR), fault recurrence, and inverter performance. Assist with the training and upskilling of junior engineers and new team members. Participate in the preparation and technical review of O&M manuals, method statements, and risk assessments. Contribute to warranty claim processes and support documentation for insurance or contractual purposes. Support the implementation of continuous improvement initiatives related to maintenance strategies, asset performance, and system reliability. Work closely with the CMMS/data team to improve ticket categorisation and asset data quality. At least five years’ working experience in the installation and maintenance of electrical systems for industrial sites; Good knowledge on inverter systems, communication protocols and monitoring platforms. Proficient with single line diagrams and electrical schematics. Good knowledge of MS office tools; Valid and clean car driving license; NVQ Level 3 electrical certification. A great benefit package to include: ~ Employee Assistant programme ~ Pension scheme ~ Bonus programme ~ Company sick pay ~ Team building days ~ Great company culture and regular social events ~ Company mobile phone ~ 25 days of annual leave plus Bank holidays ~ At Stern Energy, we are deeply committed to promoting equity and inclusion, and we celebrate the diversity of our team—both those who are with us today and those who will join us in the future. We encourage applications from individuals of all backgrounds, regardless of gender, gender identity, national origin, religion, social, cultural, or ethnic background, sex, sexual orientation, age, disability, pregnancy, veteran status, or any other characteristic protected by law.