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- Tasks: Provide 1st line IT support and troubleshoot various technical issues.
- Company: Join a dynamic MSP supporting over 100 diverse clients.
- Benefits: Competitive salary, in-house training, and opportunities for certifications.
- Other info: Office-based role in South Croydon; great for those eager to learn.
- Why this job: Kickstart your IT career with hands-on experience and skill development.
- Qualifications: Some IT experience or relevant studies preferred; strong communication skills essential.
The predicted salary is between 30000 - 30000 £ per year.
Sterlings are partnered with an MSP who support over 100 clients, ranging from small firms with a handful of staff to medium sized enterprises with over 100 employees. This is an excellent opportunity for someone looking for their first full time role in IT, although some experience or at least a background in studying IT would be preferable. Also, whilst not essential, any certifications like CompTIA or similar would be highly advantageous.
You will join a busy help desk team providing 1st line support (currently 5 people) and will need to be both a strong communicator (on the phone and via email) and have a proactive personality. They primarily support Microsoft products and deal with anything from issues with laptops/desktops, cyber security, licensing, VOIP and networks, so you will gain excellent exposure to a broad range of technical disciplines.
You will be able to develop your skills via in-house and external training, with certifications highly encouraged. If you are willing to learn and show initiative, then this is a great place to start your career in IT.
Given this is an entry level role, you will need to be in the office 5 days per week (South Croydon), so it is important you can commute easily. Please note this employer cannot offer visa sponsorship, so you must be eligible to work in the UK without restriction.
Send a CV today for more information.
Helpdesk Support - Croydon - 30k in London employer: Sterlings
Contact Detail:
Sterlings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Support - Croydon - 30k in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former classmates who are in the IT field. They might know of openings or can give you a heads-up about companies hiring.
✨Tip Number 2
Practice your communication skills! Since this role requires strong communication, try role-playing common helpdesk scenarios with a friend. This will help you feel more confident when speaking to potential employers.
✨Tip Number 3
Show off your passion for IT! During interviews, share any personal projects or relevant coursework. It’s all about demonstrating your eagerness to learn and grow in the field.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that job. Plus, it’s a great way to stay updated on new opportunities tailored just for you.
We think you need these skills to ace Helpdesk Support - Croydon - 30k in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant IT experience or studies you've done. We want to see how your background fits with the helpdesk role, so don’t be shy about showcasing your skills!
Show Off Your Communication Skills: Since this role involves a lot of communication, both on the phone and via email, make sure your application reflects your ability to communicate clearly and effectively. We love a proactive personality!
Mention Any Certifications: If you’ve got any IT certifications like CompTIA, be sure to mention them! Even if they’re not essential, they can really give you an edge in your application.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you started on your journey with us!
How to prepare for a job interview at Sterlings
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft products and common IT issues. Being able to discuss your understanding of laptops, desktops, and networks will show that you're ready for the role and can hit the ground running.
✨Show Off Your Communication Skills
Since this role involves a lot of communication, practice explaining technical concepts in simple terms. Whether it's over the phone or via email, being clear and concise will make a great impression.
✨Demonstrate Your Proactivity
Prepare examples of times you've taken initiative, whether in your studies or previous roles. Employers love candidates who are eager to learn and take charge of their own development.
✨Be Ready to Discuss Certifications
If you have any IT certifications like CompTIA, be sure to mention them! Even if you don’t, express your willingness to pursue further training and certifications, as this shows your commitment to growing in the field.