Sterling Williams are working alongside an international Bank in London who are looking to make a permanent addition to their team in Tooting (SW17). The Relationship Support Officer (RSO) is responsible for supporting the Relationship & Branch Manager in delivering a high standard of customer service, client onboarding, AML/KYC compliance, branch operations and administrative support activities.
Relationship Support Officer
Permanent; full time - based in the office 5 days per week
Location: Tooting, SW17
Salary: £35,000 pa plus benefits.
The role acts as a key point of contact for customers and assists with account opening, customer due diligence, ongoing KYC reviews, locker operations, cash handling activities, account maintenance and various operational processes. The RSO will liaise with internal departments to ensure customer requests are processed efficiently and in accordance with regulatory and Bank requirements. The role also provides administrative support to the Relationship & Branch Manager in relation to credit processing activities, including documentation gathering, system uploads, tracking approvals and maintaining records.
Relationship & Customer Support
- Act as a first point of contact for customer enquiries through telephone, email and face-to-face interactions.
- Deliver excellent customer service and ensure timely resolution of client requests.
- Support the Relationship & Branch Manager with customer meetings, follow-up actions and correspondence.
Branch Operations & KYC / AML Processing
- Process cash deposits and withdrawals in accordance with Bank procedures.
- Assist with operational controls to ensure compliance with internal policies and procedures.
- Process new onboarding request and perform AML & KYC requirements for new as well as existing clients.
Locker Operations
- Administer locker opening, renewals, closures and customer access procedures.
- Ensure locker operations are conducted in accordance with Bank policies and procedures.
Credit Administration Support
- Assist the Relationship & Branch Manager with credit administration activities.
- Upload customer and facility information onto the Bank's systems.
- Coordinate with Credit Administration, Operations and other internal teams regarding documentation requirements.
The successful candidate will likely have:
- Minimum 2 year's experience in banking / branch operations
- Degree level qualification
- Understanding of AML, KYC and Customer Due Diligence requirements.
- Knowledge of branch operations and banking procedures.
- Strong customer service and client-facing skills.
- Good administrative and organisational skills.
- Ability to manage multiple tasks and meet deadlines.
- Good communication and coordination skills.
- Proficient in Microsoft Office applications and banking systems.
Relationship Support Officer in Wandsworth employer: Sterling Williams LTD
As a leading employer in the financial sector, our company offers a dynamic work environment in London that fosters innovation and professional growth. We prioritise employee development through tailored training programmes and provide a supportive culture that values collaboration and diversity. With competitive salaries and a hybrid working model, we ensure our team members can achieve a healthy work-life balance while contributing to meaningful projects in structured real estate.
