SIPP Team Administrator

Provide administrative support to the SIPP team, on-boarding, maintaining, and monitoring all administration of the SIPP operations ensuring quality service and adherence to service levels. This will involve liaising with colleagues, internal and external clients and third parties. Requirements of the firm and the regulator must always be met.

Responsibilities

• Process and check all SIPP client on-boarding. Checking all documentation before final submission to ensure it complies with company and HMRC guidelines.
• Set up and maintain client, portfolio and account data in company and Pershing systems in an accurate and timely manner.
• Ensuring all payrolls are processed in an accurate and timely manner.
• Monitoring all benefit requests and maintaining sell and withdraws via internal systems and operation teams to ensure payroll is met.
• Completing AML checks for new and existing clients - including KYC and bank account validation checks.
• Process contribution payments into the SIPP and set up Direct Debits via GoCardless when required.
• Managing account opening, taking benefit, contribution and other documentation with third party administrator to ensure SLA is met.
• Completing daily reconciliations and supporting reconciliation of all SIPP bank accounts.
• Issuing all correspondence produced by third party administrator to clients.
• Responding to all client queries internally and externally.
• Efficiently and effectively answering telephone and email queries from intermediaries, escalating in a minority of cases as appropriate.
• Ensure compliance with industry regulation - specifically MiFID II and AEOI legislation.
• Liaise closely with front office and Transitions teams to ensure efficient completion of SIPP on-boarding and SIPP transfers.
• Error and complaints handling if required.
• Completion of systems testing if required.
• Own SIPP fee processes.
• Update daily Management Information and any adhoc requests requested.
• Identify new and make changes to all SIPP procedures - draft and discuss changes where necessary for approval.
• Provide input into daily weekly calls with SIPP team and Third-Party administrator.

Other

• Provide clear and accurate reports to Line Manager relating to any data capture, missing information or management information requested.
• Build good and lasting relationships with clients and third parties (internal and external). Understand their motivations.
• Act promptly and professionally to resolve client (internal and external) and colleague enquiries or concerns.
• Adhere to procedures and policies.
• Other responsibilities as reasonably required by line manager.

Skills:

• Accuracy, thoroughness, and attention to detail.
• Excellent telephone manner including the ability to actively listen to, troubleshoot and resolve customer queries.
• Organisation and prioritisation skills to manage own workload to meet deadlines.
• Good communication skills (oral and written) in order to deal with queries received via telephone, email and face to face, and to ensure responses and updates are both clear and relevant and have client focus insight.
• Ability to see things through to their logical conclusion, think strategically and keep client focus.
• Understanding the importance of treating customers fairly to deal with any issues that occur promptly and efficiently.

Knowledge:

• 1-3 years of Pension and SIPP experience is desirable.
• Experience of payroll processing preferred.
• Experience within a wealth management or asset management environment is desirable.
• Strong knowledge of client account records, including AML client ID guidelines.
• Understanding and knowledge of MiFID II requirements.
• Knowledge of Pershing NEXUS system is an advantage.
• Familiarisation with Dunstan Thomas’ Imago Back Office software to be able to look up information when answering queries.
• Knowledge of Electronic reregistration and Origo and Altus is an advantage.

Qualifications:

• Completion of the CII certificate in pensions administration (FA2) would be an advantage.

Other relevant information:

• Reports to the SIPP Service Team Manager and will be working closely with the SIPP Oversight Manager.
• Subscribe to company’s Mission and Tenets and Treating Customers Fairly initiatives.
• This role works closely with others within the operations team and business, sharing the workload and responsibility so a ‘team’ attitude is needed - helping others when required.
• Flexible attitude to duties as training will be given in all aspects of the operations roles.
• Flexible attitude to working hours - sometimes the workload will demand additional commitment outside the contractual hours.