At a Glance
- Tasks: Be the go-to person for client queries and ensure top-notch support.
- Company: Join a boutique Fintech/EMI institution with a vibrant culture.
- Benefits: Competitive salary, hybrid work options, and career development opportunities.
- Other info: Dynamic role with potential for career advancement in a regulated environment.
- Why this job: Make a real difference in client experiences while growing your skills.
- Qualifications: Strong communication skills and a knack for problem-solving.
The predicted salary is between 35000 - 40000 £ per year.
Client Success Associate London/Hybrid Permanent Circa £38,000 - £40,000 Sterling Williams are working alongside a boutique Fintech/EMI Institution.
They are seeking a Client Success/Client Services associate to join them on a permanent basis.
Role Overview The Client Success Associate is the first line of client engagement (L1) within the Client Success function.
This role is responsible for handling high-volume client queries in a structured, SLA-driven environment, ensuring accurate triage, professional communication, and disciplined escalation to Specialists or Operations, internal teams where required.
This is a client-facing role operating within a regulated environment, requiring sound judgement and strong attention to governance.
Key Responsibilities 1.
First-Line Client Support Act as the primary point of contact for day-to-day client enquiries across payments, platform and mobile app functionality, cards, savings, account servicing, transaction status updates and general product-related support.
- Respond to inbound cases via CRM, email and telephone within agreed SLAs.
- Maintain consistent, high-quality written and verbal communication.
- Accurately log and document all interactions in the CRM system.
- Prior...
Client Success Associate employer: Sterling Williams LTD
As a Client Success Associate at this innovative boutique Fintech institution in London, you will thrive in a dynamic and supportive work culture that prioritises employee growth and development. With competitive salaries and a hybrid working model, the company fosters a collaborative environment where your contributions are valued, and you can make a meaningful impact on client relationships while enjoying the unique advantages of working in the heart of a vibrant financial hub.
