At a Glance
- Tasks: Provide top-notch support to clients via phone and email, building strong relationships.
- Company: Dynamic investment management firm located in the heart of London.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: 6-month contract with potential for career advancement.
- Why this job: Join a vibrant team and make a real difference in client services.
- Qualifications: Strong knowledge of ISAs and excellent communication skills.
The predicted salary is between 34000 - 34000 £ per year.
Client Services - ISAS 6 Months Contract (Initially) London/Hybrid £34,000 Sterling Williams are working alongside a great investment Management firm based in the heart of London, seeking a Client Services associate with strong ISA Knowledge. Purpose · To provide office based front line telephone servicing and support to the platform clients. · The role involves extensive direct telephone and email contact with financial planners, paraplanners and wealth managers (intermediaries). The role is about developing strong relationships built on outstanding service for all and any queries that our clients and their client dealings with the platform. · The role holder will work closely with the Regional Platform Relationship Managers and Operations team to provide excellent customer service to our intermediary practices. Responsibilities · Efficiently and effectively answering telephone and email queries from intermediaries, escalating in a minority of cases as appropriate · Ensuring all calls are answered in a timely manner and dealt with appropriately managing the caller’s expectations where necessary · Take ownership of queries; analyse, research and provide solutions using knowledge of the systems and processes. · Servicing assigned intermediary firms in a pooled account service model taking responsibility for specific tasks which are sc...
Client Services - ISAS employer: Sterling Williams LTD
As a leading employer in the financial sector, our company offers a dynamic work environment in London that fosters innovation and professional growth. We prioritise employee development through tailored training programmes and provide a supportive culture that values collaboration and diversity. With competitive salaries and a hybrid working model, we ensure our team members can achieve a healthy work-life balance while contributing to meaningful projects in structured real estate.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services - ISAS
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Sterling Williams LTD.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Sterling Williams LTD. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Client Services - ISAS
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Sterling Williams LTD.
How to prepare for a job interview at Sterling Williams LTD
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Sterling Williams LTD's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Sterling Williams LTD offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
