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For Companies At a Glance
- Tasks: Drive new business growth and manage facilities maintenance contracts across commercial sectors.
- Company: Rapidly expanding specialist in the built environment, transforming properties across the UK.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Why this job: Join a passionate team and make a real impact in facilities management.
- Qualifications: Experience in business development within facilities management and strong operational knowledge.
- Other info: Opportunity to lead teams and build lasting client relationships.
The predicted salary is between 36000 - 60000 £ per year.
Our client is a highly ambitious and rapidly expanding specialist within the built environment, driven by a passion for transforming and maintaining both commercial and residential properties across the UK, and they are looking for a Facilities Operations Manager to join their team immediately.
Role Overview
The Facilities Operations Manager is a pivotal role responsible for driving new business growth within the facilities management sector (scheduled and reactive) and ensuring the successful delivery and management of resulting contracts. The successful candidate will leverage their industry expertise and network to win new commercial clients and subsequently lead the operational execution and financial performance of these maintenance contracts.
Key Responsibilities
- Business Development & Sales
- New Business Acquisition: Identify, target, and secure new long-term facilities maintenance contracts across the commercial retail/hospitality sector.
- Pipeline Management: Develop and maintain a robust sales pipeline, actively tracking prospects through all stages, from initial contact to contract close.
- Bid & Tender Management: Lead the preparation, submission, and presentation of professional and competitive bids and tenders for facilities maintenance services.
- Client Relationship Building: Establish and nurture strong, professional relationships with potential and existing commercial clients and key decision-makers.
- Contract Mobilisation: Oversee the smooth and efficient mobilisation of all new facilities maintenance contracts.
- Operational Delivery: Ensure all scheduled preventative maintenance (PPM) and reactive maintenance works are delivered to the highest standards, on time, and within budget across all client sites.
- SLA & KPI Management: Continuously monitor and report on contract performance against agreed-upon Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Team & Subcontractor Management: Manage and coordinate in-house maintenance teams and a network of specialist subcontractors to ensure efficient service delivery.
- Health & Safety: Ensure all operational activities comply with relevant Health & Safety legislation and company policies.
- Budget Oversight: Manage contract budgets, control operational costs, and identify areas for cost-saving without compromising service quality.
- Financial Reporting: Produce accurate and timely financial and operational reports for both clients and internal stakeholders.
- Contract Review & Renewal: Conduct regular client performance reviews and strategically plan for contract extensions and renewals.
Required Skills & Experience
- Essential
- Proven track record in a business development or sales role within the facilities management or building services sector.
- Extensive operational knowledge of both scheduled (PPM) and reactive maintenance across multi-site commercial portfolios (especially retail/hospitality).
- Strong commercial acumen with experience managing multi-site contracts, budgets, and P&L responsibility.
- Exceptional negotiation, communication, and presentation skills (both written and verbal).
- Proficiency in managing contract SLAs, KPIs, and using relevant CAFM (Computer-Aided Facility Management) systems.
- Established network and contacts within the UK retail, hospitality sectors.
Key Attributes
- Proactive & Hunter Mentality: Driven to actively seek out and close new business opportunities.
- Leadership: Ability to motivate, manage, and coordinate operational teams and subcontractors.
- Client-Focused: Dedicated to delivering exceptional customer service and fostering long-term client loyalty.
- Problem-Solver: Highly adept at managing unexpected reactive issues efficiently and effectively.
Facilities Operations Manager in Lincoln employer: Sterling Recruitment Solutions
Contact Detail:
Sterling Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Operations Manager in Lincoln
✨Tip Number 1
Network like a pro! Get out there and connect with people in the facilities management sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential clients on LinkedIn. Remember, it’s all about who you know!
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers or clients, make sure to highlight your experience in managing contracts and delivering top-notch service. Share specific examples of how you've successfully handled projects in the past.
✨Tip Number 3
Prepare for interviews by researching the company and its clients. Understand their needs and challenges in the facilities management space. This will help you tailor your responses and demonstrate that you’re the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you an edge. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Facilities Operations Manager in Lincoln
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Facilities Operations Manager role. Highlight your experience in business development and operational management, especially in facilities management or building services. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit. Don't forget to mention any relevant achievements that showcase your ability to drive new business growth.
Showcase Your Industry Knowledge: We love candidates who know their stuff! Make sure to demonstrate your understanding of the facilities management sector, including your familiarity with scheduled and reactive maintenance. This will show us that you're ready to hit the ground running.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at Sterling Recruitment Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of facilities management, especially in the commercial retail and hospitality sectors. Be ready to discuss your previous experiences with scheduled and reactive maintenance, as well as any relevant contracts you've managed.
✨Showcase Your Sales Skills
Since this role involves business development, prepare examples of how you've successfully acquired new clients or contracts in the past. Highlight your ability to build relationships and manage a sales pipeline effectively.
✨Demonstrate Leadership Qualities
Be prepared to talk about your experience in leading teams and managing subcontractors. Share specific instances where you motivated your team to achieve operational goals or overcome challenges.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding unexpected issues in facilities management. Think of examples where you had to think on your feet and how you ensured compliance with health and safety regulations.
