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- Tasks: Lead customer solutions by crafting tailored value propositions and managing supply chain development projects.
- Company: Join a dynamic logistics company focused on innovative supply chain solutions and strategic partnerships.
- Benefits: Enjoy flexible working options, professional development opportunities, and a collaborative team culture.
- Why this job: Be a trusted advisor, drive impactful customer engagement, and shape the future of supply chain solutions.
- Qualifications: Experience in customer engagement, project management, and a strong understanding of supply chain dynamics required.
- Other info: Opportunity to work with cross-functional teams and develop innovative strategies for diverse clients.
The predicted salary is between 43200 - 72000 £ per year.
The role will involve working closely with account and business development managers to identify, qualify and pitch compelling value propositions to new and existing customers. For existing customers, our clients are focused on the development of strategic client partnerships via win-win joint value creation initiatives. Customers are our bloodline, and we act as a trusted advisor. Conduct must be customer centric, value driven and cross functional to deliver high impact customer engagement through thought leadership and in-depth understanding of the logistics industry.
The supply chain development manager creates customised and innovative supply chain solutions optimising supply chain performance and costs with a focus on enabling clients to achieve operational cost reduction, administrative workload reduction, inventory reduction, revenue improvement, improved service and quality by leveraging the portfolio of products, services and technology offering.
Key Accountabilities and Responsibilities:
- Concentrate supply chain development efforts in building partnership engagement with assigned customers through joint strategy development, workshops to understand the customer ambitions and needs, as well as the development of tailored value propositions for selling solutions, including:
- Proactive qualification of opportunities in conjunction with Commercial and Key Account teams (Support go/no go process of account qualification)
- Project management of supply chain development engagements, from qualification to value proposition delivery, including positioning and discussion of proposals with Customers in a consultative and proactive manner (in conjunction with Commercial and Key Account Managers)
- Overall responsibility for the creation of Metro's value proposition:
- Managing virtual, cross functional and remote teams with different disciplines.
- Engage the relevant Metro stakeholders for the creation of the detailed solutions proposal (Account management, commercial, operations and technical solutions)
- Coordinate sign-off with Metro commercial lead before positioning with the customer
- Positioning and discussion of value proposition(s) with Customers, in conjunction with Commercial owner and Key Account Managers.
- Ongoing support to stakeholders Commercial and Key Account Manager until final customer decision
Head of Customer Solutions employer: Sterling Recruitment Solutions
Contact Detail:
Sterling Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Solutions
✨Tip Number 1
Network with professionals in the logistics and supply chain industry. Attend relevant events, webinars, or workshops to connect with potential colleagues and clients. Building relationships can give you insights into the company culture and expectations.
✨Tip Number 2
Familiarise yourself with the latest trends and technologies in supply chain management. Being knowledgeable about innovative solutions will help you engage in meaningful conversations with stakeholders and demonstrate your expertise during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully developed customer partnerships in the past. Highlight your experience in creating tailored value propositions and managing cross-functional teams to showcase your fit for the role.
✨Tip Number 4
Research StudySmarter's current offerings and client success stories. Understanding our value propositions will allow you to align your approach with our goals and demonstrate how you can contribute to enhancing customer engagement.
We think you need these skills to ace Head of Customer Solutions
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities and requirements of the Head of Customer Solutions role. Tailor your application to highlight how your skills and experiences align with the key accountabilities mentioned in the job description.
Craft a Compelling Cover Letter: Your cover letter should reflect your customer-centric approach and ability to create value propositions. Use specific examples from your past experiences that demonstrate your success in building strategic partnerships and delivering high-impact customer engagement.
Highlight Relevant Experience: In your CV, focus on showcasing your experience in project management, supply chain development, and working with cross-functional teams. Be sure to include quantifiable achievements that illustrate your ability to optimise performance and reduce costs for clients.
Showcase Your Thought Leadership: Since the role requires thought leadership in the logistics industry, consider including a section in your application that highlights any relevant publications, presentations, or workshops you've conducted. This will demonstrate your expertise and commitment to continuous improvement in supply chain solutions.
How to prepare for a job interview at Sterling Recruitment Solutions
✨Understand the Logistics Industry
Make sure to brush up on your knowledge of the logistics industry. Familiarise yourself with current trends, challenges, and innovations. This will help you demonstrate your expertise and show that you can be a trusted advisor to clients.
✨Prepare Tailored Value Propositions
Think about how you can create customised solutions for potential clients. Be ready to discuss specific examples of how you've developed value propositions in the past and how they aligned with client needs.
✨Showcase Your Project Management Skills
Since the role involves managing supply chain development engagements, be prepared to discuss your project management experience. Highlight any relevant methodologies you’ve used and how you ensure successful delivery of projects.
✨Demonstrate Cross-Functional Collaboration
This position requires working with various teams. Share examples of how you've successfully collaborated with different departments in previous roles, and how you can bring those skills to foster teamwork at the new company.
