Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead daily operations, ensuring efficient transport and excellent customer communication.
- Company: Join a dynamic team focused on passenger transport solutions and customer satisfaction.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Make a real impact by improving transport efficiency and enhancing customer experiences.
- Qualifications: Strong leadership skills and experience in transport planning or operations management required.
- Other info: Ideal for those passionate about logistics and customer service.
The predicted salary is between 36000 - 60000 £ per year.
To lead the day to day Passenger Transport operations team, focusing on driving process and routing efficiencies and building a Customer First environment. You will work closely with the Safeguarding, Onboarding and Compliance, Fleet and Resourcing Teams to ensure you can establish and maintain the SLAs laid out within our contracts.
Key Tasks:
- To develop and establish a robust daily communication process, establishing AM and PM briefings focused on reacting and prioritising daily challenges.
- To establish a future looking plan which addresses service level challenges for the following 4 weeks.
- To establish rituals and routines, ensuring the team are messaging and communicating to parents and schools in a timely and efficient manner.
- To develop a reporting suite that will allow us to monitor our service levels, including late and double run routes.
- To ensure R&R are developed to ensure both incoming and outgoing communication is up to date, including the Email Inbox’s and our internal messaging system (CCS).
- To ensure all ‘overtime requests’ are managed and monitored to ensure efficiencies.
- To review and monitor the service level we provide for all Mileage and Respite Transport.
- To ensure 1st Line Complaints are dealt with by the team and to take accountability for 2nd Line Complaints.
- To liaise with the Onboarding team to ensure ‘new drivers’ are assigned to the most efficient routes.
- Agree the weekly Resourcing requirements with the BD and Resourcing.
- To co-ordinate the review of ‘inefficient routes’ on a weekly basis, ensuring an ongoing review and avoiding the annual rush to correct inefficient routes.
- To coordinate driver investigations relating to driving issues (safeguarding investigations excluded).
- To facilitate a weekly meeting with the Passenger Transport team, ensuring alignment and focus.
- To plan monthly 1-2-1s with the team, coaching and managing where required.
- To review the monthly absence report with the Onboarding and BD, allowing for regular and ongoing updates on LTS drivers and PAs.
- To liaise with Fleet regarding vehicle requirements and issues.
- To liaise with Safeguarding regarding any passenger safety concerns.
- To lead the annual re-routing process through July and August in readiness for September.
Key Results and Objectives:
- The safe, efficient and on time transportation of all passengers on a daily basis.
- Routes are operated in line with efficiency requirements, including the achievement of key metrics.
- New passenger requirements are established within SLAs.
- All 1st and 2nd Tier complaints are resolved within the team.
- Daily Communication to schools and parents is delivered in line with key metrics.
- Team capability is reviewed and coaching plans put in place to optimise team performance, including building a succession plan.
Responsible for:
- The team of Bookings Coordinators and Customer Service Administrators.
- The New Passenger Lead and Transport Planner.
Passenger Transport Planning Manager employer: Sterling Recruitment Solutions Ltd
Contact Detail:
Sterling Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Transport Planning Manager
✨Tip Number 1
Familiarise yourself with the latest trends in passenger transport operations. Understanding current challenges and innovations in the industry will help you speak confidently about how you can contribute to our team at StudySmarter.
✨Tip Number 2
Network with professionals in the passenger transport sector. Attend relevant events or join online forums to connect with others who can provide insights into the role and potentially refer you to opportunities within our company.
✨Tip Number 3
Prepare to discuss your experience with process improvements and efficiency strategies. Be ready to share specific examples of how you've successfully implemented changes in previous roles, as this aligns closely with our focus on driving efficiencies.
✨Tip Number 4
Demonstrate your ability to lead and coach a team effectively. Think of instances where you've developed team capabilities or managed performance issues, as these skills are crucial for the Passenger Transport Planning Manager position at StudySmarter.
We think you need these skills to ace Passenger Transport Planning Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in passenger transport operations, team leadership, and process efficiencies. Use specific examples that demonstrate your ability to manage teams and improve service levels.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your understanding of the importance of communication in transport planning. Mention how your skills align with the key tasks outlined in the job description.
Highlight Relevant Achievements: When detailing your work history, focus on achievements that relate to the responsibilities of the role. For instance, discuss any successful projects where you improved routing efficiencies or enhanced team performance.
Prepare for Potential Questions: Think about how you would respond to questions regarding your experience with managing complaints, coordinating teams, and developing communication processes. Be ready to provide examples that showcase your problem-solving skills.
How to prepare for a job interview at Sterling Recruitment Solutions Ltd
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of what the Passenger Transport Planning Manager role entails. Familiarise yourself with the key tasks and objectives outlined in the job description, as this will help you articulate how your skills and experiences align with their needs.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle specific challenges related to transport operations. Think of examples from your past experience where you've successfully managed communication processes, resolved complaints, or improved routing efficiencies. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Leadership Skills
As this role involves leading a team, be prepared to discuss your leadership style and how you motivate and develop your team members. Share examples of how you've coached others, facilitated meetings, or implemented performance reviews to enhance team capability.
✨Demonstrate Customer Focus
Since the role emphasises building a 'Customer First' environment, be ready to discuss how you prioritise customer satisfaction in your work. Provide examples of how you've effectively communicated with clients or stakeholders, and how you've handled complaints to ensure a positive outcome.
