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For Companies At a Glance
- Tasks: Engage with clients, address their needs, and help them sign up for new projects.
- Company: Join a dynamic team at Sterling Recruitment Services, based in Stockton on Tees.
- Benefits: Enjoy a 6 to 8 month contract with flexible working hours from 8am to 6pm.
- Why this job: Perfect for those who love building relationships and making a difference in customer experiences.
- Qualifications: Proven customer service experience and excellent communication skills are essential.
- Other info: This role is ideal for motivated individuals looking to enhance their career in customer service.
The predicted salary is between 24000 - 36000 £ per year.
Sterling Recruitment Services are looking to recruit a number of experienced Customer Service Advisors to join our clients customer service team based at Preston Farm, Stockton on Tees. Please note this is a 6 to 8 month contract.
As a Customer Service Advisor, you will prospect, qualify, and sign up existing customers from our clients database, as well as prospect new opportunities. The ideal candidate has a proven track record in Customer Service, possesses excellent communication and negotiation skills, and is highly motivated to achieve their targets.
Typical duties and responsibilities:
- Answer or make calls to current clients to learn about and address their needs and complaints, with the goal to assist them in signing up for new projects with the company.
- Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Build lasting relationships with clients and other team members based on trust and reliability while providing excellent and consistent customer service.
- Utilise software, databases, scripts, and tools appropriately.
- Adhere to all company policies and procedures.
Working hours are between 8am and 6pm Monday to Friday.
Contact Detail:
Sterling Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding what they offer will help you engage more effectively with potential clients and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills. Since this role heavily relies on effective communication, consider role-playing scenarios with a friend or family member to enhance your ability to handle customer inquiries and complaints.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you successfully resolved customer issues, as this will highlight your capability to provide excellent service.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable in tailoring your approach during the application process.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service. Include specific examples of how you've successfully handled customer inquiries and resolved issues, as this will demonstrate your suitability for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication and negotiation skills. Mention your motivation to achieve targets and how you can contribute to building lasting relationships with clients, which is crucial for this position.
Highlight Relevant Skills: In your application, emphasise skills that are directly relevant to the job description, such as problem-solving, empathy, and proficiency with customer service software. This will help you stand out as a strong candidate.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in customer service roles.
How to prepare for a job interview at Sterling Recruitment Services
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Be prepared to demonstrate your ability to articulate clearly and listen actively during the interview. Use examples from your past experiences where you successfully resolved customer issues or built relationships.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play scenarios that mimic real-life customer interactions. Practise handling common customer queries and complaints, showcasing your problem-solving skills and ability to remain calm under pressure.
✨Highlight Your Track Record
Make sure to discuss your previous experience in customer service. Share specific achievements, such as targets met or exceeded, and how you contributed to team success. This will help demonstrate your motivation and capability to excel in the role.
✨Familiarise Yourself with the Company
Research Sterling Recruitment Services and their client’s values and services. Understanding their approach to customer service will allow you to tailor your responses and show that you are genuinely interested in being part of their team.
