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- Tasks: Engage with clients, resolve issues, and help them sign up for new projects.
- Company: Join a dynamic team at Sterling Recruitment Services in Stockton on Tees.
- Benefits: Enjoy a 6 to 8 month contract with flexible working hours.
- Why this job: Perfect for those who love helping others and building relationships.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Work hours are Monday to Friday, 8am to 6pm.
Sterling Recruitment Services are looking to recruit a number of experienced Customer Service Advisors to join our clients customer service team based at Preston Farm, Stockton on Tees. Please note this is a 6 to 8 month contract.
As a Customer Service Advisor, you will prospect, qualify, and sign up existing customers from our clients database, as well as prospect new opportunities. The ideal candidate has a proven track record in Customer Service, possesses excellent communication and negotiation skills, and is highly motivated to achieve their targets.
Typical duties and responsibilities:
- Answer or make calls to current clients to learn about and address their needs and complaints, with the goal to assist them in signing up for new projects with the company.
- Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Build lasting relationships with clients and other team members based on trust and reliability while providing excellent and consistent customer service.
- Utilise software, databases, scripts, and tools appropriately.
- Adhere to all company policies and procedures.
Working hours are between 8am and 6pm Monday to Friday.
Customer Service Advisor employer: Sterling Recruitment Services
Contact Detail:
Sterling Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding what they offer will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills. Since this role heavily relies on effective communication, consider role-playing common customer service scenarios with a friend to build your confidence.
✨Tip Number 3
Research common customer service challenges and solutions. Being prepared to discuss how you would handle specific situations can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description provided by Sterling Recruitment Services. Understand the daily tasks and responsibilities of a Customer Service Advisor to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in customer service. Provide specific examples of how you've successfully handled customer inquiries, resolved complaints, and built relationships with clients.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of successful negotiations or interactions with customers.
Tailor Your Application: Customise your CV and cover letter for this specific position. Mention the skills and qualities that align with the job requirements, such as being highly motivated and target-driven, to demonstrate that you are a perfect fit for the role.
How to prepare for a job interview at Sterling Recruitment Services
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Be prepared to demonstrate your ability to listen actively and respond clearly. Use examples from your past experiences where you successfully resolved customer issues or built strong relationships.
✨Research the Company
Before the interview, take some time to learn about the company and its values. Understanding their customer service philosophy will help you align your answers with what they are looking for, showing that you are genuinely interested in the role.
✨Prepare for Common Scenarios
Think about common customer service scenarios and how you would handle them. Be ready to discuss specific situations where you turned a negative experience into a positive one, as this will highlight your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions. This shows your interest in the role and helps you understand if the company is the right fit for you. Consider asking about team dynamics or how success is measured in the customer service department.
