At a Glance
- Tasks: Serve delicious coffee and food while creating a welcoming atmosphere for guests.
- Company: Join the award-winning Old Course Hotel, a top golfing destination.
- Benefits: Enjoy free meals, discounts, gym access, and more perks.
- Other info: Dynamic role with opportunities for personal growth in a vibrant environment.
- Why this job: Be part of the exciting launch team at Herb's and shape guest experiences.
- Qualifications: Experience as a barista and a passion for great customer service.
The predicted salary is between 12 - 13 £ per hour.
About Us
At the heart of the world’s greatest golfing destination, the Old Course Hotel is an AA 5 Red star, award-winning resort centred around active wellbeing and indulgent good times. Part of Kohler Company, the Old Course Hotel is a privately owned resort, priding ourselves on delivering personalised guest experiences to create lasting memories.
Why Join Our Team?
Herb's, St Andrews newest coffee shop has arrived. Part of the Old Course Hotel’s collection of outlets, this bright and inviting space will offer grab-and-go breakfast options, specialty coffees, and a selection of fresh salads and sandwiches, perfect for relaxing, recharging, and enjoying simple, seasonal flavours any time of day.
About the Role
With the exciting launch of our newest outlet at the Old Course Hotel, we are looking for servers to join our team to offer a welcoming neighbourhood coffee experience built on great coffee, genuine connections and outstanding service. This is a unique opportunity for you to be a part of the opening team, helping to shape the culture, service style and guest experience from day one.
In this role you will deliver warm, attentive and efficient service ensuring every guest feels genuinely welcomed, whether stopping by for a quick takeaway or spending time enjoying the space. This is a hands-on, energetic role that values teamwork and attention to uphold our commitment to excellent coffee, and even better service to build strong customer loyalty and ensure the café becomes a much-loved addition to the Old Course Hotel experience.
Your responsibilities will include:
- Take orders, serve food and beverage to the customers.
- Collect food items from kitchen before opening and store it safely following the health and safety guidelines.
- Ensure POS accuracy and cash handling procedures are followed.
- Ensure all products are date tagged.
- Maintain exceptional cleanliness throughout the day.
- Handle guest feedback with professionalism and discretion.
To be successful in this role you will have the following qualities and experience:
- Skilled Barista with experience in a fast-paced environment (desirable).
- Good communication skills with a focus on great Customer Service.
- Good knowledge about food and safety laws and best practices.
- Ability to work under pressure whilst maintaining a positive attitude.
- Takes pride in personal appearance and hygiene, great grooming.
- Self-motivated and able to use own initiative.
Hours: Casual 0hr
Salary: Up to £12.83 per hour + TRONC
Benefits:
- Free meals and drinks in our complimentary staff canteen.
- Discounts across the resort including in our restaurants, room rates, pro shop.
- Wider group discounts within Kohler group.
- Free access to our on-site Kohler Waters Fitness including fully equipped gym, 20-metre pool, sauna and hot tub.
- Free access to mortgage advice.
- Cycle2Work.
- 24/7 access to the Employee Assistance Programme.
The Old Course Hotel is an equal opportunities employer. We aim to ensure that no job applicant, employee, or worker is discriminated against on the grounds of protected characteristics.
Server, Herb's employer: Sterling Kohler
Join the vibrant team at Herb's, located within the prestigious Old Course Hotel, where we prioritise personalised guest experiences and a culture of active wellbeing. As part of our opening team, you'll enjoy a supportive work environment that fosters teamwork and offers numerous benefits, including free meals, discounts across the resort, and access to our state-of-the-art fitness facilities. This is not just a job; it's an opportunity to grow within a renowned establishment while creating memorable moments for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Server, Herb's
✨Tip Number 1
Get to know the place! Before your interview, pop into Herb's for a coffee. Chat with the staff and soak up the vibe. This shows you’re genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your people skills! Since this role is all about great customer service, think of some scenarios where you can showcase your communication skills. Role-play with a friend to get comfortable.
✨Tip Number 3
Be ready to share your passion for coffee! Brush up on your barista knowledge and be prepared to discuss your favourite brews or experiences. It’ll show you’re not just looking for any job, but this one!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of the Old Course Hotel family right from the start.
We think you need these skills to ace Server, Herb's
Some tips for your application 🫡
Show Your Passion for Coffee:When you're writing your application, let us know why you love coffee and what makes you a great barista. Share any experiences you've had in fast-paced environments to show us you're ready for the buzz at Herb's!
Highlight Your Customer Service Skills:We’re all about creating genuine connections with our guests. Make sure to include examples of how you've provided outstanding service in the past. This will help us see how you can contribute to our welcoming atmosphere.
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. A bit of humour or a personal touch can go a long way in making your application stand out.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your amazing skills and enthusiasm for joining the Herb's team!
How to prepare for a job interview at Sterling Kohler
✨Know the Menu Inside Out
Familiarise yourself with Herb's menu before the interview. Being able to discuss the coffee options, breakfast items, and any seasonal specials will show your enthusiasm and readiness to engage with customers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond for a guest or handled a difficult situation with grace. This will demonstrate your ability to create genuine connections.
✨Dress to Impress
Since personal appearance is important in this role, make sure you dress smartly for the interview. A neat and professional look will reflect your understanding of the café's standards and your commitment to maintaining a great image.
✨Be Ready for Teamwork Questions
Expect questions about teamwork and how you handle working under pressure. Prepare to share experiences where you collaborated effectively with others, as this role values teamwork and a positive attitude in a fast-paced environment.
