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- Tasks: Lead a retail team to deliver exceptional guest experiences in a luxury golf setting.
- Company: Join the iconic Old Course Hotel, a 5-star resort in St Andrews.
- Benefits: Enjoy free meals, fitness access, and exclusive discounts across the resort.
- Why this job: Be part of a passionate team creating memorable experiences for guests.
- Qualifications: Previous retail experience and strong merchandising skills are preferred.
- Other info: Access to training opportunities and career progression within a supportive environment.
The predicted salary is between 25000 - 35000 £ per year.
About Us
At the heart of the world’s greatest golfing destination, the Old Course Hotel is an AA 5 Red star, award-winning resort centred around active wellbeing and indulgent good times. Part of Kohler Company, the Old Course Hotel is a privately owned resort, priding ourselves on delivering personalised guest experiences to create lasting memories.
Why Join Our Team?
With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf and we are the home of great guest service. People are our passion and we believe each associate plays a vital role in providing memorable memories to our guests. We are a forward-thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality. We believe all skills can be taught! Throughout your career with us, you’ll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team. We love celebrating our associate’s success and do so through our employee reward recognition schemes which encompass our ‘HOME’ ethos including Associate of the Month.
Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty, 24/7 access to our employee assistance programme and FREE fitness access. Our benefits don’t end there, in your spare time, we also superb discounts in our restaurants, shops, spa and room rates. Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5* service for yourself. A career at Old Course Hotel, what’s not to love? All benefits subject to availability.
About the Role
An opportunity has become available for a Retail Supervisor to join our Golf Retail team here at the Old Course Hotel. Located inside the hotel, our Pro Shop stands as an essential part of the guest experience—offering a curated selection of premium apparel, exclusive merchandise, and luxury golf essentials. More than a retail space, the Pro Shop is a welcoming hub where guests are greeted with warm, attentive service and supported by a team dedicated to delivering an exceptional experience.
In this role, you will lead by example, guiding our retail team to deliver an elevated shopping experience while maintaining the operational excellence expected by our guests. This role is ideal for an individual who thrives in a luxury setting, understands premium retail presentation, and is motivated by both operational precision and outstanding guest service.
Your responsibilities will include:
- Oversee and support Retail Assistants during daily shifts, ensuring exceptional service and adherence to luxury standards.
- Maintain and update operational documents including procedures manuals, training materials, and SOPs.
- Ensure stockrooms and office areas remain impeccably organised and aligned with company expectations.
- Lead daily store walks to identify merchandising, housekeeping, and pricing needs.
- Supervise merchandising standards, general shop presentation, and cleanliness throughout the outlet.
- Monitor inventory processes including receiving, ticketing, pricing, mark-ups, and mark-downs.
- Manage the issuance and processing of gift certificates and gift cards.
- Uphold and enforce dress code standards, fostering a polished and professional team presentation.
- Cultivate a positive, motivated atmosphere among retail associates, reinforcing a culture of warm hospitality.
- Collaborate closely with internal departments, including the Golf Concierge team, to ensure seamless guest experiences.
To be successful in this role you will have:
- Previous retail operational experience.
- Strong merchandising (apparel) experience.
- Computer literacy.
- Basic understanding of accounting/inventory control principles (preferred).
Hours: Full time, 40hrs per week. Permanent.
Salary: £29,176.19 per annum. Subject to increase in March 2026.
Why you’ll Love Working With Us:
- Dine On Us – Enjoy free meals and refreshments every day in our complimentary staff canteen, including hot meals, salad bar, tea, coffee & soft drinks.
- Exclusive Resort Perks – Treat yourself to generous discounts across the resort from award winning restaurants, luxury room stays and in our Pro Shop (St Andrews only PGA approved pro shop).
- Kohler Group Benefits – Unlock even more savings with our wider discounts across the Kohler family.
- Wellness, Your Way – Enjoy free access to our on-site Kohler Waters Fitness Centre, featuring a fully equipped gym, 20-metre pool, sauna and hot tub. Relax, recharge, repeat.
- Plan Your Future – We’ll help you get access to the right information through complimentary mortgage consultations.
- Cycle2Work – Stay active and save money with our Cycle2Work programme, good for you and the planet.
- Perkbox – Enjoy exclusive discounts, rewards and monthly treats all in one easy app.
- Get Rewarded - Earn fantastic rewards on our Global Recognition Platform and introduce great talent to our team through our generous Refer a Friend scheme.
- 24/7 Wellbeing Support – Our Employee Assistance Programme is available around the clock, offering confidential guidance whenever you need it.
The Old Course Hotel is an equal opportunities employer. We aim to ensure that no job applicant, employee, or worker is discriminated against on the grounds of protected characteristics.
Retail Supervisor employer: Sterling Kohler
Contact Detail:
Sterling Kohler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with guests and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your customer service skills! Since the Old Course Hotel prides itself on exceptional guest experiences, think of examples from your past roles where you went above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you’re looking sharp and professional. This not only reflects your understanding of the luxury retail environment but also shows respect for the opportunity.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Supervisor
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your personality shine through. Share your passion for retail and guest service, and don’t be afraid to show us what makes you unique.
Tailor Your Application: Make sure to customise your application for the Retail Supervisor role. Highlight your relevant experience in retail operations and merchandising, and connect it back to how you can enhance the guest experience at our Pro Shop.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts well. This helps us quickly understand your qualifications and why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sterling Kohler
✨Know the Brand
Before your interview, dive deep into the Old Course Hotel's values and mission. Understand what makes it a top destination for guests and how they prioritise personalised experiences. This knowledge will help you align your answers with their ethos.
✨Showcase Your Retail Experience
Be ready to discuss your previous retail operational experience in detail. Highlight specific examples where you’ve excelled in merchandising or provided exceptional customer service. This will demonstrate your capability to lead a team in a luxury setting.
✨Prepare Questions
Think of insightful questions to ask during the interview. Inquire about the team dynamics, training opportunities, or how they celebrate associate success. This shows your genuine interest in the role and the company culture.
✨Dress to Impress
Since the role involves upholding dress code standards, make sure to present yourself in a polished and professional manner. This not only reflects your understanding of the luxury environment but also sets a positive tone for the interview.
