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- Tasks: Deliver luxurious spa treatments and support team training while ensuring high standards.
- Company: Join the award-winning Old Course Hotel, a top golfing destination focused on wellbeing.
- Benefits: Enjoy free meals, discounts, gym access, and a supportive work environment.
- Why this job: Be part of a stunning spa transformation and create unforgettable guest experiences.
- Qualifications: Must be trained in all spa treatments with previous customer service experience.
- Other info: Flexible hours available, including full-time, part-time, and casual contracts.
The predicted salary is between 27385 - 30400 ÂŁ per year.
About Us
At the heart of the world’s greatest golfing destination, the Old Course Hotel, Golf Resort & Spa is an AA 5 Red star, award-winning resort centred around active wellbeing and indulgent good times.
Part of Kohler Company, the Old Course Hotel, Golf Resort & Spa is a privately owned resort, priding ourselves on delivering personalised guest experiences to create lasting memories.
Why Join Our Team?
There’s never been a more exciting time to become part of the Old Course Hotel, Golf Resort & Spa. With a stunning transformation of our Kohler Waters Spa underway and set to unveil in late summer, we’re preparing to offer an even more elevated and rejuvenating wellness experience.
As we enhance our commitment to five-star service and guest wellbeing, you’ll have the opportunity to help shape unforgettable moments in a beautifully reimagined space. Whether through delivering our signature treatments, sharing expert product knowledge, or creating warm, welcoming guest interactions, your role will be essential in bringing our refreshed vision to life.
We’re proud to be employer of choice – hiring for personality and nurturing potential. With comprehensive training on our treatments, clear pathways for career growth, and a supportive leadership team, you’ll be empowered to thrive at one of Scotland’s most iconic luxury destinations.
About the Role
We have an exciting opportunity to join our team as a Premier Spa Therapist. You will provide a luxurious experience for our residents and guests and ensure that all treatments are consistently performed to a standard which aligns with expectations within a five red star property. You will support the management team in training and developing Spa Therapists, inventory and product orders and driving retail sales.
Your responsibilities will include;
- Responsible for maintaining the day-to-day cleanliness and hygiene of all treatment rooms in accordance with the Health and Safety legislation.
- To carry out all treatments according to the prescribed Kohler Waters Spa standards, be ready to train and overview therapists’ trainings.
- Assist with beauty demonstrations as required, help to run any events within the Spa.
- Assist guests in providing accurate information to guests in a courteous manner; fill all reasonable guest requests or requirements; anticipates guest needs.
- Always display a high level of integrity and professionalism in dealing with guests, employees, and outside contracts.
- Daily maintenance of staff morale making sure all therapists are up to date with their retail targets, KPI and treatments knowledge.
- Display great morals and team working skills.
- Be aware of all resort facilities and services, hours of operation, key personnel, hotel policies, etc.
- Consistently hits retail targets.
- To be a role model; exhibit professionalism, receive no guest complaints, immaculate grooming, treatment area cleanliness, outstanding product knowledge and ability to listen.
To be successful in this role you will have the following qualities and experience:
- 100% trained & confident in ALL spa treatments
- Previous therapist experience
- Previous experience of working within a Customer Services environment
- Excellent interpersonal skills and feel at ease with people from all walks of life
- Commitment to providing a first-class welcome, and ensuring guests leave as satisfied customers
- Ability to deal calmly but firmly with the occasional “difficult” guests thereby reaching a satisfactory outcome
- Computer literacy skills
- Be able to work as part of a team.
- Be an excellent communicator but also a good listener.
- Be tactful and aware of the need for confidentiality.
Hours
Permanent Full Time & Part Time Available
Casual Contracts Available
Remuneration
ÂŁ27,385.26 + commission
ÂŁ13.17 per hour + commission
Benefits
- Free meals and drinks in our complimentary staff canteen
- Discounts across the resort including in our restaurants, room rates, pro shop and golf course
- Wider group discounts within Kohler group.
- Free access to our on-site gym and spa facility.
- Free access to our The Dukes Championship Golf Course
- 24/7 access to the Employee Assistance Programme
The Old Course Hotel, Golf Resort and Spa is an equal opportunities employer. We aim to ensure that no job applicant, employee, or worker is discriminated against on the grounds of protected characteristics.
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Premier Spa Therapist - (req68215) employer: Sterling Kohler
Contact Detail:
Sterling Kohler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Premier Spa Therapist - (req68215)
✨Tip Number 1
Familiarise yourself with the Kohler Waters Spa standards and treatments. Understanding their unique offerings will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of the Old Course Hotel, Golf Resort & Spa. They can provide valuable insights into the company culture and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Prepare to showcase your customer service skills. Think of specific examples where you've gone above and beyond for guests, as this aligns with their commitment to providing a first-class welcome.
✨Tip Number 4
Stay updated on wellness trends and spa treatments. Being knowledgeable about the latest in the industry can set you apart from other candidates and show that you're passionate about your profession.
We think you need these skills to ace Premier Spa Therapist - (req68215)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualities required for the Premier Spa Therapist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for the spa industry and your commitment to providing exceptional guest experiences. Mention specific treatments you excel in and how you can contribute to the Kohler Waters Spa's vision.
Highlight Relevant Experience: In your CV, emphasise your previous experience as a therapist and any customer service roles. Include specific examples of how you've successfully handled guest interactions and maintained high standards of cleanliness and professionalism.
Showcase Your Skills: Make sure to include key skills such as excellent communication, teamwork, and product knowledge in your application. These are essential for the role and will demonstrate your suitability for the position.
How to prepare for a job interview at Sterling Kohler
✨Showcase Your Spa Knowledge
Make sure to brush up on your knowledge of various spa treatments and products. Be prepared to discuss your experience with different therapies and how they align with the Kohler Waters Spa standards.
✨Demonstrate Excellent Interpersonal Skills
Since this role involves interacting with guests from all walks of life, practice showcasing your interpersonal skills. Think of examples where you've provided exceptional customer service or handled difficult situations with grace.
✨Highlight Teamwork Experience
The Old Course Hotel values teamwork, so be ready to share experiences where you successfully collaborated with others. Discuss how you contribute to team morale and support your colleagues in achieving targets.
✨Prepare for Scenario Questions
Anticipate questions that may involve handling guest requests or complaints. Prepare thoughtful responses that demonstrate your ability to remain calm under pressure and find satisfactory solutions.