At a Glance
- Tasks: Lead daily operations at Ham’s Hame, ensuring exceptional service and memorable guest experiences.
- Company: Join the iconic Old Course Hotel, nestled next to the world-famous golf course.
- Benefits: Enjoy free meals, exclusive discounts, wellness perks, and a supportive work environment.
- Other info: Full-time role with excellent career growth opportunities in a renowned hospitality brand.
- Why this job: Take ownership of a vibrant venue and inspire your team in a dynamic setting.
- Qualifications: Experience in restaurant management and strong team leadership skills required.
The predicted salary is between 40000 - 40000 £ per year.
We are seeking a passionate and driven Manager to lead Ham’s Hame Pub & Grill, one of St Andrews’ most characterful and welcoming venues. This is an exciting opportunity to take full ownership of a busy outlet, delivering exceptional food, drink and service in a relaxed yet refined environment. Nestled beneath the iconic Hamilton Grand, next to the 18th hole of the world’s most famous golf course, Ham’s Hame offers outstanding Scottish cuisine in an informal setting. As Manager, you will oversee the day‑to‑day operation of the restaurant and bar, ensuring consistently high standards that reflect the Old Course Hotel, inspire and support your team, drive revenue, manage costs, and collaborate with the Food & Beverage leadership team to create memorable guest experiences.
Responsibilities
- Oversee daily operations of Hams Hame, including opening and closing of the bar, managing stock, ordering inventory, managing associates and handling customer inquiries.
- Maintain standards and operating procedures.
- Ensure all service and bar processes are followed, controlling costs.
- Support and coach direct reports effectively, ensuring the highest standard of customer service is provided to all guests.
- Resolve any guest complaints satisfactorily, ensuring all expectations are met and retaining customer loyalty.
- Forecast staffing requirements, ensuring adequate staff volumes.
- Maintain high standards of performance via appraisals and personal development plans, in line with business values and objectives.
- Drive the success of the Food and Beverage Team through identifying continuous improvement areas.
Qualifications
- Proven experience supervising teams within a restaurant environment.
- Excellent team management skills with the ability to motivate associates effectively.
- Familiarity with food safety regulations and culinary practices related to beverage service.
- Exceptional communication skills, both verbal and written, with a focus on customer interaction.
- Ability to work under pressure in a fast‑paced environment while maintaining attention to detail.
- A proactive approach to problem‑solving with strong organisational skills.
Hours
Full time, 40 hours over 5 days.
Salary
Up to £40,000 per annum.
Benefits
- Dine on us – enjoy free meals and refreshments every day in the complimentary staff canteen, including hot meals, salad bar, tea, coffee and soft drinks.
- Exclusive resort perks – generous discounts across the resort, award‑winning restaurants, luxury room stays and the Pro Shop (PGA approved).
- Kohler Group benefits – unlock even more savings with discounts across the Kohler family.
- Wellness, your way – free access to the on‑site Kohler Waters Fitness Centre, fully equipped gym, 20‑metre pool, sauna and hot tub.
- Plan your future – complimentary mortgage consultations.
- Cycle2Work – stay active and save money with our Cycle2Work programme.
- Perkbox – exclusive discounts, rewards and monthly treats in one app.
- Get rewarded – earn rewards on our Global Recognition Platform and refer a friend scheme.
- 24/7 wellbeing support – Employee Assistance Programme available around the clock, offering confidential guidance whenever needed.
Equal Opportunity
The Old Course Hotel is an equal opportunities employer. We aim to ensure that no job applicant, employee or worker is discriminated against on the grounds of protected characteristics.
Manager - Hams Hame - (req71979) employer: Sterling Kohler
Join the Old Course Hotel as a Manager at Ham’s Hame Pub & Grill, where you will thrive in a vibrant work culture that values exceptional service and employee development. Enjoy a range of benefits including free meals, exclusive discounts, and wellness support, all while working in a stunning location next to the iconic Hamilton Grand and the world-renowned Old Course. With opportunities for personal growth and a commitment to employee wellbeing, this role offers a rewarding career in one of St Andrews' most beloved venues.
StudySmarter Expert Advice🤫
We think this is how you could land Manager - Hams Hame - (req71979)
✨Tip Number 1
Get to know the venue! Before your interview, pop into Ham’s Hame for a meal or a drink. Familiarising yourself with the atmosphere and menu will help you connect with the team and show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the company culture and what it takes to succeed as a Manager at Ham’s Hame.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you’ve successfully managed a team or resolved customer complaints. This will demonstrate your leadership skills and problem-solving abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Manager - Hams Hame - (req71979)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about leading Ham’s Hame and creating memorable experiences for our guests.
Tailor Your CV:Make sure your CV highlights relevant experience in restaurant management. We love seeing how your skills align with our needs, so don’t be shy about showcasing your team management and customer service expertise!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your written communication is easy to read and free of jargon. This will help us understand your qualifications quickly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Ham’s Hame!
How to prepare for a job interview at Sterling Kohler
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with Ham’s Hame Pub & Grill. Check out their menu, understand their vibe, and know what makes them unique. This will not only impress the interviewers but also help you articulate how you can contribute to their success.
✨Showcase Your Leadership Skills
As a Manager, you'll need to inspire and support your team. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to motivate and coach associates. Highlight any specific instances where you resolved conflicts or improved team performance.
✨Demonstrate Customer Service Excellence
Customer satisfaction is key in this role. Be ready to discuss how you’ve handled guest complaints in the past and turned negative experiences into positive ones. Share stories that showcase your proactive approach to problem-solving and your commitment to high service standards.
✨Prepare for Operational Questions
Expect questions about daily operations, stock management, and cost control. Brush up on your knowledge of food safety regulations and culinary practices. Being able to discuss these topics confidently will show that you’re ready to take ownership of the restaurant's operations.
