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- Tasks: Deliver luxurious spa treatments and create unforgettable guest experiences.
- Company: Join the award-winning Old Course Hotel, Golf Resort & Spa.
- Benefits: Competitive salary, free meals, discounts, and gym access.
- Why this job: Be part of a stunning spa transformation and enhance guest wellbeing.
- Qualifications: Experience in spa treatments and excellent customer service skills.
- Other info: Flexible hours with full-time, part-time, and casual contracts available.
The predicted salary is between 27385 - 30400 £ per year.
About Us
At the heart of the world's greatest golfing destination, the Old Course Hotel, Golf Resort & Spa is an AA 5 Red star, award-winning resort centred around active wellbeing and indulgent good times. Part of Kohler Company, the Old Course Hotel, Golf Resort & Spa is a privately owned resort, priding ourselves on delivering personalised guest experiences to create lasting memories.
Why Join Our Team?
There's never been a more exciting time to become part of the Old Course Hotel, Golf Resort & Spa. With a stunning transformation of our Kohler Waters Spa underway and set to unveil in late summer, we're preparing to offer an even more elevated and rejuvenating wellness experience. As we enhance our commitment to five-star service and guest wellbeing, you'll have the opportunity to help shape unforgettable moments in a beautifully reimagined space. Whether through delivering our signature treatments, sharing expert product knowledge, or creating warm, welcoming guest interactions, your role will be essential in bringing our refreshed vision to life.
We're proud to be an employer of choice - hiring for personality and nurturing potential. With comprehensive training on our treatments, clear pathways for career growth, and a supportive leadership team, you'll be empowered to thrive at one of Scotland's most iconic luxury destinations.
About the Role
We have an exciting opportunity to join our team as a Premier Spa Therapist. You will provide a luxurious experience for our residents and guests and ensure that all treatments are consistently performed to a standard which aligns with expectations within a five red star property. You will support the management team in training and developing Spa Therapists, inventory and product orders and driving retail sales.
Your responsibilities will include:
- Responsible for maintaining the day-to-day cleanliness and hygiene of all treatment rooms in accordance with the Health and Safety legislation.
- To carry out all treatments according to the prescribed Kohler Waters Spa standards, be ready to train and overview therapists' trainings.
- Assist with beauty demonstrations as required, help to run any events within the Spa.
- Assist guests in providing accurate information to guests in a courteous manner; fill all reasonable guest requests or requirements; anticipates guest needs.
- Always display a high level of integrity and professionalism in dealing with guests, employees, and outside contracts.
- Daily maintenance of staff morale making sure all therapists are up to date with their retail targets, KPI and treatments knowledge.
- Display great morals and team working skills.
- Be aware of all resort facilities and services, hours of operation, key personnel, hotel policies, etc.
- Consistently hits retail targets.
- To be a role model; exhibit professionalism, receive no guest complaints, immaculate grooming, treatment area cleanliness, outstanding product knowledge and ability to listen.
To be successful in this role you will have the following qualities and experience:
- 100% trained & confident in ALL spa treatments
- Previous therapist experience
- Previous experience of working within a Customer Services environment
- Excellent interpersonal skills and feel at ease with people from all walks of life
- Commitment to providing a first-class welcome, and ensuring guests leave as satisfied customers
- Ability to deal calmly but firmly with the occasional "difficult" guests thereby reaching a satisfactory outcome
- Computer literacy skills
- Be able to work as part of a team.
- Be an excellent communicator but also a good listener.
- Be tactful and aware of the need for confidentiality.
Hours
Permanent Full Time & Part Time Available. Casual Contracts Available.
Remuneration
£27,385.26 + commission. £13.17 per hour + commission.
Benefits
- Free meals and drinks in our complimentary staff canteen
- Discounts across the resort including in our restaurants, room rates, pro shop and golf course
- Wider group discounts within Kohler group
- Free access to our on-site gym and spa facility
- Free access to our The Dukes Championship Golf Course
- 24/7 access to the Employee Assistance Programme
The Old Course Hotel, Golf Resort and Spa is an equal opportunities employer. We aim to ensure that no job applicant, employee, or worker is discriminated against on the grounds of protected characteristics.
Premier Spa Therapist - (req68215) in London employer: Sterling Kohler
Contact Detail:
Sterling Kohler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Premier Spa Therapist - (req68215) in London
✨Tip Number 1
Get to know the company! Research the Old Course Hotel, Golf Resort & Spa and its values. When you understand what they stand for, you can tailor your approach during interviews and show how you fit into their vision.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and showcasing your skills. Think about how your previous experience aligns with the role of a Premier Spa Therapist and be ready to share specific examples.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Premier Spa Therapist - (req68215) in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the spa industry shine through. We want to see how much you love what you do and how you can contribute to our five-star service.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Premier Spa Therapist role. We’re looking for specific examples of your previous work that align with our standards and values.
Be Personable: In your cover letter, don’t just list your qualifications. Share a bit about yourself! We value personality and want to know how you connect with guests and create memorable experiences.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Sterling Kohler
✨Know Your Treatments Inside Out
Make sure you’re 100% confident in all the spa treatments you’ll be performing. Brush up on the Kohler Waters Spa standards and be ready to discuss your experience with various techniques. This will show that you’re not just knowledgeable but also passionate about delivering a top-notch service.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled difficult guests or situations in the past. Highlight your interpersonal skills and ability to create a welcoming atmosphere. Remember, this role is all about making guests feel special, so let your personality shine through!
✨Be a Team Player
Since you'll be supporting and training other therapists, it’s crucial to demonstrate your teamwork abilities. Share experiences where you’ve collaborated effectively with colleagues or helped boost team morale. This will show that you’re not just focused on your own success but also on the success of the entire team.
✨Research the Resort and Its Values
Familiarise yourself with the Old Course Hotel, Golf Resort & Spa and its commitment to guest wellbeing and five-star service. Being able to discuss the resort's values and how you align with them will impress the interviewers and show that you’re genuinely interested in being part of their team.
