At a Glance
- Tasks: Lead a team to deliver 5-star service and create unforgettable guest experiences.
- Company: Join the iconic Old Course Hotel, a top employer in St Andrews.
- Benefits: Enjoy free meals, fitness access, discounts, and a competitive salary.
- Other info: Access to training, wellness support, and career progression opportunities.
- Why this job: Be part of a passionate team and develop your skills in a stunning location.
- Qualifications: Previous serving experience and a positive, enthusiastic attitude required.
The predicted salary is between 28343 - 28343 £ per year.
Why Join Our Team? With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf and we are the home of great guest service. People are our passion and we believe each associate plays a vital role in providing memorable memories to our guests. We are a forward-thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality. We believe all skills can be taught! Throughout your career with us, you’ll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team. We love celebrating our associate’s success and do so through our employee reward recognition schemes which encompass our ‘HOME’ ethos including Associate of the Month.
Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty, 24/7 access to our employee assistance programme and FREE fitness access. Our benefits don’t end there, in your spare time, we also offer superb discounts in our restaurants, shops, spa and room rates. Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5* service for yourself. A career at Old Course Hotel, what’s not to love? *All benefits subject to availability.
About the Role: Our award-winning Food and Beverage team are at the hub of our business, we have an exciting opportunity for an experienced server to join our Swilcan Loft Restaurant. Swilcan Loft is a 74-cover restaurant with floor-to-ceiling windows and an outdoor terrace overlooking the 17th hole of the Old Course and one of golf’s most famous landmarks, Swilcan Bridge – from which Swilcan Loft takes its name. This position would suit someone with strong waiting experience and with the desire to develop. The role will include preparing for service, maintaining high standards of service and presentation, being responsible for your own section, being the designated leader on shift, providing a 5-star experience and creating lasting memories for our guests who travel from around the globe to visit us.
Your responsibilities will include:
- Take and deliver accurate orders while ensuring prompt and professional service.
- Attending to any guest queries and enquiries in a caring and helpful manner, and with a commitment to dealing with their issues in a positive way.
- You’ll maintain the highest standards of service; restaurant setup and presentation throughout the outlet.
- Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us memorable in every way.
To be successful in this role you will have:
- Previous server and customer service experience.
- Great communication skills and an enthusiastic approach; you're well organised and punctual.
- Keen eye for detail, an organised approach and willingness to exceed guest expectation.
- You want to be the best and work with the best – learning from the experts in our team and sharing your knowledge with us.
- A positive “can do” attitude to solving problems in a professional and courteous manner.
Hours: Permanent Full Time
Salary: £28,343.75 per annum
Why you’ll Love Working With Us:
- Dine On Us – Enjoy free meals and refreshments every day in our complimentary staff canteen, including hot meals, salad bar, tea, coffee & soft drinks.
- Exclusive Resort Perks – Treat yourself to generous discounts across the resort from award winning restaurants, luxury room stays and in our Pro Shop (St Andrews only PGA approved pro shop).
- Kohler Group Benefits – Unlock even more savings with our wider discounts across the Kohler family.
- Wellness, Your Way – Enjoy free access to our on-site Kohler Waters Fitness Centre, featuring a fully equipped gym, 20-metre pool, sauna and hot tub. Relax, recharge, repeat.
- Plan Your Future – We’ll help you get access to the right information through complimentary mortgage consultations.
- Cycle2Work – Stay active and save money with our Cycle2Work programme, good for you and the planet.
- Perkbox – Enjoy exclusive discounts, rewards and monthly treats all in one easy app.
- Get Rewarded - Earn fantastic rewards on our Global Recognition Platform and introduce great talent to our team through our generous Refer a Friend scheme.
- 24/7 Wellbeing Support – Our Employee Assistance Programme is available around the clock, offering confidential guidance whenever you need it.
The Old Course Hotel is an equal opportunities employer. We aim to ensure that no job applicant, employee, or worker is discriminated against on the grounds of protected characteristics.
Lead Server — 5-Star Guest Experience at Swilcan Loft employer: Sterling Kohler
At the Old Course Hotel, we prioritise our associates and foster a vibrant work culture that celebrates success and encourages personal growth. Located in the heart of St Andrews, our team enjoys competitive salaries, extensive training opportunities, and exclusive perks such as free meals, wellness access, and generous discounts across our luxury resort. Join us to be part of an iconic establishment where your contributions create unforgettable experiences for guests from around the world.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Server — 5-Star Guest Experience at Swilcan Loft
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with them during the chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine in front of the hiring team.
✨Tip Number 3
Dress to impress! Make sure you look the part for your interview. A smart outfit shows that you respect the opportunity and are serious about landing the job. Plus, it’ll boost your confidence!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Lead Server — 5-Star Guest Experience at Swilcan Loft
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When you're writing your application, let your personality shine through. Remember, we hire based on personality, so don’t be shy about sharing what makes you unique.
Tailor Your Application:Make sure to customise your application for the Lead Server role. Highlight your previous experience in customer service and any specific skills that align with providing a 5-star guest experience. We love seeing how you can contribute to our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our fantastic team at Swilcan Loft!
How to prepare for a job interview at Sterling Kohler
✨Know the Venue
Before your interview, take some time to research Swilcan Loft and its unique offerings. Familiarise yourself with the restaurant's atmosphere, menu, and the overall guest experience they aim to provide. This will not only show your genuine interest but also help you tailor your answers to align with their values.
✨Showcase Your Experience
Be ready to discuss your previous server and customer service experiences in detail. Highlight specific situations where you exceeded guest expectations or handled difficult situations with a positive attitude. Use examples that demonstrate your keen eye for detail and organisational skills.
✨Emphasise Teamwork
Since this role involves being a designated leader on shift, it's crucial to convey your ability to work well within a team. Share instances where you collaborated effectively with colleagues to enhance the guest experience. This will illustrate your commitment to creating memorable moments for guests.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the training opportunities available, the team culture, or how success is measured in the role. This shows your enthusiasm for the position and your desire to grow within the company.
