At a Glance
- Tasks: Serve delicious coffee and create memorable guest experiences in a vibrant café.
- Company: Join the award-winning Old Course Hotel, a top golfing destination.
- Benefits: Enjoy free meals, discounts, gym access, and more perks.
- Other info: Dynamic team environment with opportunities for personal growth.
- Why this job: Be part of an exciting new café launch and shape its culture.
- Qualifications: Barista experience and a passion for customer service are a plus.
The predicted salary is between 12 - 12 £ per hour.
About Us
At the heart of the world’s greatest golfing destination, the Old Course Hotel is an AA 5 Red star, award-winning resort centred around active wellbeing and indulgent good times. Part of Kohler Company, the Old Course Hotel is a privately owned resort, priding ourselves on delivering personalised guest experiences to create lasting memories.
Why Join Our Team?
Herb's, St Andrews newest coffee shop has arrived. Part of the Old Course Hotel’s collection of outlets, this bright and inviting space will offer grab-and-go breakfast options, specialty coffees, and a selection of fresh salads and sandwiches, perfect for relaxing, recharging, and enjoying simple, seasonal flavours any time of day.
About the Role
With the exciting launch of our newest outlet at the Old Course Hotel, we are looking for servers to join our team to offer a welcoming neighbourhood coffee experience built on great coffee, genuine connections and outstanding service. This is a unique opportunity for you to be a part of the opening team, helping to shape the culture, service style and guest experience from day one.
In this role you will deliver warm, attentive and efficient service ensuring every guest feels genuinely welcomed, whether stopping by for a quick takeaway or spending time enjoying the space. This is a hands-on, energetic role that values teamwork and attention to uphold our commitment to excellent coffee, and even better service to build strong customer loyalty and ensure the café becomes a much-loved addition to the Old Course Hotel experience.
Your responsibilities will include:
- Take orders, serve food and beverage to the customers.
- Collect food items from kitchen before opening and store it safely following the health and safety guidelines.
- Ensure POS accuracy and cash handling procedures are followed.
- Ensure all products are date tagged.
- Maintain exceptional cleanliness throughout the day.
- Handle guest feedback with professionalism and discretion.
To be successful in this role you will have the following qualities and experience:
- Skilled Barista with experience in a fast-paced environment (desirable).
- Good communication skills with a focus on great Customer Service.
- Good knowledge about food and safety laws and best practices.
- Ability to work under pressure whilst maintaining a positive attitude.
- Takes pride in personal appearance and hygiene, great grooming.
- Self-motivated and able to use own initiative.
Hours: Casual 0hr
Salary: Up to £12.83 per hour + TRONC
Benefits:
- Free meals and drinks in our complimentary staff canteen.
- Discounts across the resort including in our restaurants, room rates, pro shop.
- Wider group discounts within Kohler group.
- Free access to our on-site Kohler Waters Fitness including fully equipped gym, 20-metre pool, sauna and hot tub.
- Free access to mortgage advice.
- Cycle2Work.
- 24/7 access to the Employee Assistance Programme.
The Old Course Hotel is an equal opportunities employer. We aim to ensure that no job applicant, employee, or worker is discriminated against on the grounds of protected characteristics.
Launch Café Server & Guest Experience Lead employer: Sterling Kohler
Join the Old Course Hotel team and be part of an award-winning resort that prioritises personalised guest experiences and active wellbeing. As a Launch Café Server & Guest Experience Lead, you'll enjoy a vibrant work culture that values teamwork and exceptional service, with opportunities for personal growth and development. Located in the heart of St Andrews, you will benefit from free meals, discounts across the resort, and access to top-notch fitness facilities, making it an ideal place for those seeking a rewarding and fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Launch Café Server & Guest Experience Lead
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Old Course Hotel and its values. This will help you connect with the team and show that you're genuinely interested in being part of their culture.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating memorable guest experiences, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your chat.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a hospitality setting. Make sure you look polished and professional when you arrive for your interview. It shows you take pride in your appearance and are serious about the role.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it makes it easier for us to keep track of your application and get back to you quickly.
We think you need these skills to ace Launch Café Server & Guest Experience Lead
Some tips for your application 🫡
Show Your Passion for Coffee:When you're writing your application, let us know why you love coffee and what makes a great café experience for you. We want to see your enthusiasm shine through!
Highlight Your Customer Service Skills:Make sure to mention any previous experience you have in customer service. We’re all about creating genuine connections with our guests, so share examples of how you've done this before.
Be Yourself:We value authenticity! Don’t be afraid to let your personality come through in your application. We’re looking for team members who can bring warmth and energy to our café.
Apply Through Our Website:For the best chance of joining our team, make sure to apply directly through our website. It’s the easiest way for us to see your application and get to know you better!
How to prepare for a job interview at Sterling Kohler
✨Know Your Coffee
Brush up on your coffee knowledge before the interview. Understand different brewing methods, types of coffee beans, and what makes a great cup of coffee. This will show your passion for the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a guest. This will demonstrate your ability to create genuine connections with customers.
✨Emphasise Teamwork
Since this role values teamwork, be ready to discuss how you work well with others. Share stories that highlight your collaborative spirit and how you contribute to a positive team environment, especially in fast-paced settings.
✨Dress to Impress
Make sure to present yourself well during the interview. A neat appearance reflects your understanding of the importance of personal hygiene and grooming in the hospitality industry. It sets a positive tone right from the start!
