At a Glance
- Tasks: Lead the In-Room Dining team to deliver exceptional service and memorable guest experiences.
- Company: Join the iconic Old Course Hotel, a 5-star resort in St Andrews.
- Benefits: Enjoy free meals, fitness access, discounts, and a competitive salary.
- Other info: Access to training opportunities and career progression in a supportive environment.
- Why this job: Be part of a passionate team creating unforgettable moments for guests.
- Qualifications: Supervisory experience in hospitality or strong fine dining background required.
The predicted salary is between 30197 - 30197 £ per year.
All applicants must already have the full right to work in the UK, no sponsorship will be provided for this position.
About Us
At the heart of the world’s greatest golfing destination, the Old Course Hotel is an AA 5 Red star, award-winning resort centred around active wellbeing and indulgent good times. Part of Kohler Company, the Old Course Hotel is a privately owned resort, priding ourselves on delivering personalised guest experiences to create lasting memories.
Why Join Our Team?
With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf and we are the home of great guest service. People are our passion and we believe each associate plays a vital role in providing memorable memories to our guests. We are a forward-thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality. We believe all skills can be taught! Throughout your career with us, you’ll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team. We love celebrating our associate’s success and do so through our employee reward recognition schemes which encompass our ‘HOME’ ethos including Associate of the Month.
Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty, 24/7 access to our employee assistance programme and FREE fitness access. Our benefits don’t end there, in your spare time, we also offer superb discounts in our restaurants, shops, spa and room rates. Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5* service for yourself. A career at Old Course Hotel, what’s not to love? All benefits subject to availability.
About the Role
We are looking for a Supervisor to join our In-Room Dining team at The Old Course Hotel. The In Room Dining team strives to provide great food and high levels of service to our guests who choose to dine in their room. As Supervisor, you will support your team to deliver fast, friendly and reliable service by leading from the front, coaching your team and helping to create a positive and inclusive workplace. This role is ideal for someone with recent supervisory experience in hospitality, or a strong fine dining background who is ready to take the next step into a supervisory position.
In this role you will:
- Oversee day-to-day operations, including opening/closing procedures
- Prepare the amenity list for the guests arriving that day
- Ensure POS accuracy and cash handling procedures are followed
- Assist the Manager with sales tracking, reporting, and cost control
- Maintain exceptional cleanliness throughout the service
- Ensure service rituals, grooming standards and guest interactions consistently align with brand guidelines
- Supervise team members during shifts, ensuring roles are clearly executed
- Assist with onboarding and on-the-job coaching of new team members to ensure service standards are met
To be successful in this role you will have the following qualities and experience:
- At least 1 years experience in a supervisory role from front line teams within a similar environment
- Operational knowledge of ordering and stock rotation
- Good communication skills with a focus on great Customer Service
- Good knowledge about food and safety laws and best practices
- Ability to work under pressure whilst maintaining a positive attitude
- Take pride in personal appearance and hygiene, great grooming
- Self-motivated and able to use own initiative
Hours: Permanent Full Time, 40hrs over 5 days
Salary: £30,197.35 + tronc
Why You’ll Love Working With Us
- Dine On Us – Enjoy free meals and refreshments every day in our complimentary staff canteen, including hot meals, salad bar, tea, coffee & soft drinks.
- Exclusive Resort Perks – Treat yourself to generous discounts across the resort from award winning restaurants, luxury room stays and in our Pro Shop (St Andrews only PGA approved pro shop).
- Kohler Group Benefits – Unlock even more savings with our wider discounts across the Kohler family.
- Wellness, Your Way – Enjoy free access to our on-site Kohler Waters Fitness Centre, featuring a fully equipped gym, 20-metre pool, sauna and hot tub.
- Plan Your Future – We’ll help you get access to the right information through complimentary mortgage consultations.
- Cycle2Work – Stay active and save money with our Cycle2Work programme, good for you and the planet.
- Perkbox – Enjoy exclusive discounts, rewards and monthly treats all in one easy app.
- Get Rewarded - Earn fantastic rewards on our Global Recognition Platform and introduce great talent to our team through our generous Refer a Friend scheme.
- 24/7 Wellbeing Support – Our Employee Assistance Programme is available around the clock, offering confidential guidance whenever you need it.
The Old Course Hotel is an equal opportunities employer. We aim to ensure that no job applicant, employee, or worker is discriminated against on the grounds of protected characteristics.
In Room Dining Supervisor - (req71996) employer: Sterling Kohler
The Old Course Hotel, an AA 5 Red star resort in St Andrews, is renowned for its commitment to employee wellbeing and development, making it an exceptional employer. With a focus on personalised guest experiences, we prioritise our associates through comprehensive training opportunities, competitive benefits including free meals and fitness access, and a culture that celebrates success and inclusivity. Join us to be part of a team that values your growth and offers unique perks in one of Scotland's most iconic locations.
StudySmarter Expert Advice🤫
We think this is how you could land In Room Dining Supervisor - (req71996)
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Dress to impress! Make sure your outfit aligns with the hotel's vibe. Looking sharp not only boosts your confidence but also shows that you respect the opportunity and the establishment.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace In Room Dining Supervisor - (req71996)
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your personality shine through. Share your passion for hospitality and how you connect with guests – it’s all about creating memorable experiences!
Tailor Your Application:Make sure to customise your application for the In Room Dining Supervisor role. Highlight your supervisory experience and any fine dining background you have. We love seeing how your skills align with our values and the job requirements.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our fantastic team!
How to prepare for a job interview at Sterling Kohler
✨Know the Company Inside Out
Before your interview, take some time to research the Old Course Hotel and its values. Understand their commitment to personalised guest experiences and how they prioritise their associates. This knowledge will help you align your answers with their ethos and show that you're genuinely interested in being part of their team.
✨Showcase Your Supervisory Skills
Since this role requires supervisory experience, be ready to discuss specific examples from your past roles. Highlight situations where you led a team, handled challenges, or improved service standards. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Your Customer Service Passion
The Old Course Hotel prides itself on exceptional customer service. Prepare to share stories that illustrate your dedication to providing great service. Think about times when you went above and beyond for a guest or resolved a difficult situation effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the In Room Dining department. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
