At a Glance
- Tasks: Lead a team to deliver top-notch customer service and ensure satisfaction.
- Company: Join Sterling Kohler, a leader in the industry with a supportive culture.
- Benefits: Earn up to £36K, enjoy free parking, and benefit from a pension scheme.
- Other info: 12-month fixed term contract with opportunities for growth.
- Why this job: Make a real impact by leading a team and enhancing customer experiences.
- Qualifications: Strong customer service skills and at least two years of relevant experience.
The predicted salary is between 36000 - 36000 € per year.
Sterling Kohler is looking for a Team Leader in Cheltenham for the Contact Centre Operations on a 12-month fixed term contract. The role involves managing a team delivering frontline services and ensuring customer satisfaction.
The ideal candidate will possess strong customer service and communication skills, with at least two years of relevant experience.
A competitive salary up to £36K is offered along with an impressive benefits package including free parking and a pension scheme.
Impact Lead, Contact Centre Operations (12-Month FTC) employer: Sterling Kohler
Sterling Kohler is an excellent employer, offering a dynamic work environment in Cheltenham where team leaders can thrive. With a strong focus on employee growth and development, the company provides a competitive salary and an impressive benefits package, including free parking and a pension scheme, making it an attractive place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Impact Lead, Contact Centre Operations (12-Month FTC)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Sterling Kohler on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a candidate.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team management. We can even role-play with a friend to boost our confidence and nail those responses!
✨Tip Number 3
Showcase your passion for customer satisfaction during the interview. Share specific examples from your past experiences that highlight how we’ve gone above and beyond for customers. This will make us stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily!
We think you need these skills to ace Impact Lead, Contact Centre Operations (12-Month FTC)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service and communication skills, as these are key for the Impact Lead role. We want to see how your experience aligns with what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about leading a team in Contact Centre Operations. We love seeing genuine enthusiasm, so let us know what excites you about this opportunity.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since this role involves managing a team and ensuring customer satisfaction.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sterling Kohler
✨Know the Company Inside Out
Before your interview, make sure you research Sterling Kohler thoroughly. Understand their values, mission, and what they stand for in the contact centre operations space. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since the role focuses on managing a team delivering frontline services, be prepared to discuss specific examples of how you've excelled in customer service. Think about situations where you resolved conflicts or improved customer satisfaction, and be ready to share these stories.
✨Prepare for Team Management Questions
As a potential Team Leader, expect questions about your leadership style and how you motivate your team. Reflect on your past experiences and think about how you can demonstrate your ability to lead effectively, especially in a contact centre environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your enthusiasm for the role. Inquire about the team dynamics, the challenges they face, or how success is measured in the contact centre. This not only shows your interest but also helps you gauge if the company is the right fit for you.
