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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional guest experiences at our luxury spa.
- Company: Join the award-winning Old Course Hotel, a top golfing destination.
- Benefits: Enjoy free meals, competitive salary, and comprehensive training.
- Other info: Flexible hours with opportunities for career growth in a supportive team.
- Why this job: Be part of creating unforgettable moments in a stunning environment.
- Qualifications: Strong customer service skills and a passion for hospitality.
The predicted salary is between 30361 - 30361 £ per year.
About Us
At the heart of the world’s greatest golfing destination, the Old Course Hotel is an AA 5 Red star, award‑winning resort centred around active wellbeing and indulgent good times. Part of Kohler Company, the Old Course Hotel is a privately owned resort, priding ourselves on delivering personalised guest experiences to create lasting memories.
Why Join Our Team?
There’s never been a better time to become part of the Old Course Hotel. As we continue to deliver five‑star service and exceptional guest wellbeing, you’ll play a key role in creating unforgettable moments in our beautifully reimagined space. Whether you’re delivering our signature treatments, sharing expert product knowledge, or offering warm, welcoming guest interactions, your contribution will help bring our refreshed vision to life. We’re proud to be an employer of choice – hiring for personality and nurturing potential. With comprehensive training on our treatments, clear pathways for career growth, and a supportive leadership team, you’ll be empowered to thrive at one of Scotland’s most iconic luxury destinations.
About the Role
An exciting opportunity for a Spa Reception Supervisor has become available for our Kohler Waters Spa at the Old Course Hotel. Kohler Waters Spa creates relaxing, rejuvenating experiences inspired by the natural restorative properties of earth’s mineral‑rich waters. It’s the only Kohler Waters Spa outside the US and offers a range of treatments or an all‑day immersion with therapeutic water treatments and results‑oriented facial and full‑body massages. The Spa Reception Supervisor is an integral position within the team. In this role you will support your team to deliver a warm, attentive and efficient experience ensuring every guest feels genuinely welcomed.
Responsibilities
- The first point of contact for all guests whether in person, by phone or by email.
- Providing excellent customer service to all members and guests from the moment they walk through the door.
- Implementing, in conjunction with the Spa Operations Manager, training plans for excellent attendance.
- Excellent interpersonal skills and ease with people from all walks of life.
- Enthusiasm and commitment to providing a first‑class welcome and ensuring guests leave satisfied.
- Ability to deal calmly but firmly with occasional difficult guests, reaching a satisfactory outcome.
- Flexible approach to the job and ability to work a variety of hours, including evenings and weekends.
- Computer literate.
- Team player.
- Excellent communicator and good listener.
- Confidentiality and discretion.
- Smart appearance and good personal hygiene.
Hours: Permanent Full Time, 40 hrs.
Salary: £30,361.60 per annum.
Why You’ll Love Working With Us
Dine On Us – Enjoy free meals and refreshments every day in our complimentary staff canteen, including hot meals, salad bar, tea, coffee.
Spa Reception Supervisor - (req71118) in Fife employer: Sterling Kohler
Contact Detail:
Sterling Kohler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Reception Supervisor - (req71118) in Fife
✨Tip Number 1
Get to know the Old Course Hotel and its values! Research the spa's unique offerings and the overall guest experience they aim to provide. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Spa Reception Supervisor, you'll be the first point of contact for guests. Role-play with friends or family to get comfortable with welcoming guests and handling inquiries. The more confident you are, the better you'll shine in interviews!
✨Tip Number 3
Show off your enthusiasm! When you apply through our website, make sure your passion for providing excellent customer service comes through. Share examples of how you've gone above and beyond for guests in previous roles – it’ll make you stand out!
✨Tip Number 4
Be ready to discuss flexibility! The role requires working various hours, including evenings and weekends. Be prepared to talk about your availability and how you can adapt to the needs of the spa while maintaining a positive attitude.
We think you need these skills to ace Spa Reception Supervisor - (req71118) in Fife
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your passion for customer service and how you connect with guests.
Tailor Your Application: Make sure to tailor your application specifically for the Spa Reception Supervisor role. Highlight your relevant experience in hospitality and any skills that align with our commitment to delivering five-star service.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our amazing team and culture.
How to prepare for a job interview at Sterling Kohler
✨Know the Spa Inside Out
Before your interview, make sure you research Kohler Waters Spa and its unique offerings. Familiarise yourself with their treatments and the philosophy behind them. This will not only show your genuine interest but also help you answer questions about how you can contribute to creating those unforgettable guest experiences.
✨Showcase Your Customer Service Skills
As a Spa Reception Supervisor, excellent customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to handle the responsibilities of the role and your commitment to providing a first-class welcome.
✨Emphasise Teamwork and Flexibility
The job requires a team player who can adapt to various situations. Be ready to discuss how you’ve worked effectively in a team and your approach to flexible working hours. Highlighting your ability to collaborate and support your colleagues will resonate well with the interviewers.
✨Dress to Impress
First impressions matter, especially in a luxury environment like the Old Course Hotel. Dress smartly and maintain good personal hygiene to reflect the high standards of the resort. This shows that you understand the importance of appearance in creating a welcoming atmosphere for guests.