At a Glance
- Tasks: Lead the In-Room Dining team to deliver exceptional service and memorable guest experiences.
- Company: Join the award-winning Old Course Hotel, a top destination in St Andrews.
- Benefits: Enjoy competitive salary, free meals, fitness access, and exclusive discounts.
- Other info: Access to training opportunities and career progression in a supportive environment.
- Why this job: Be part of a passionate team creating lasting memories for guests in a luxury setting.
- Qualifications: Supervisory experience in hospitality or strong fine dining background required.
The predicted salary is between 11.7 - 14.3 £ per hour.
All applicants must already have the full right to work in the UK, no sponsorship will be provided for this position.
About Us
At the heart of the world’s greatest golfing destination, the Old Course Hotel is an AA 5 Red star, award-winning resort centred around active wellbeing and indulgent good times. Part of Kohler Company, the Old Course Hotel is a privately owned resort, priding ourselves on delivering personalised guest experiences to create lasting memories.
Why Join Our Team?
With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf and we are the home of great guest service. People are our passion and we believe each associate plays a vital role in providing memorable memories to our guests. We are a forward-thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality. We believe all skills can be taught!
Throughout your career with us, you’ll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team. We love celebrating our associate’s success and do so through our employee reward recognition schemes which encompass our ‘HOME’ ethos including Associate of the Month.
Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty, 24/7 access to our employee assistance programme and FREE fitness access. Our benefits don’t end there, in your spare time, we also offer superb discounts in our restaurants, shops, spa and room rates. Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5* service for yourself. A career at Old Course Hotel, what’s not to love? All benefits subject to availability.
About the Role
We are looking for a Supervisor to join our In-Room Dining team at The Old Course Hotel. The In Room Dining team strives to provide great food and high levels of service to our guests who choose to dine in their room. As Supervisor, you will support your team to deliver fast, friendly and reliable service by leading from the front, coaching your team and helping to create a positive and inclusive workplace.
This role is ideal for someone with recent supervisory experience in hospitality, or a strong fine dining background who is ready to take the next step into a supervisory position.
In this role you will:
- Oversee day-to-day operations, including opening/closing procedures
- Prepare the amenity list for the guests arriving that day
- Ensure POS accuracy and cash handling procedures are followed
- Assist the Manager with sales tracking, reporting, and cost control
- Maintain exceptional cleanliness throughout the service
- Ensure service rituals, grooming standards and guest interactions consistently align with brand guidelines
- Supervise team members during shifts, ensuring roles are clearly executed
- Assist with onboarding and on-the-job coaching of new team members to ensure service standards are met
To be successful in this role you will have the following qualities and experience:
- At least 1 years experience in a supervisory role from front line teams within a similar environment
- Operational knowledge of ordering and stock rotation
- Good communication skills with a focus on great Customer Service
- Good knowledge about food and safety laws and best practices
- Ability to work under pressure whilst maintaining a positive attitude
- Take pride in personal appearance and hygiene, great grooming
- Self-motivated and able to use own initiative
Hours: Permanent Full Time, 40hrs over 5 days
Salary: £30,197.35 + tronc
Why You’ll Love Working With Us
Dine On Us – Enjoy free meals and refreshments every day in our complimentary staff canteen, including hot meals, salad bar, tea, coffee.
In Room Dining Supervisor - (req71996) in Fife employer: Sterling Kohler
Sterling Kohler is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Quedgeley. With a strong focus on employee growth, we provide extensive training opportunities and a competitive rewards package, including private healthcare and a generous pension scheme, making it a meaningful place for professionals looking to drive transformation in technology solutions.
StudySmarter Expert Advice🤫
We think this is how you could land In Room Dining Supervisor - (req71996) in Fife
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Sterling Kohler. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Sterling Kohler
Don't be shy about reaching out to Sterling Kohler directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace In Room Dining Supervisor - (req71996) in Fife
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Sterling Kohler and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Sterling Kohler
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
