At a Glance
- Tasks: Deliver top-notch field services and ensure customer satisfaction across our UK brands.
- Company: Join Kohler Mira, a leader in innovative products and a supportive team culture.
- Benefits: Earn up to £40,000 OTE with bonuses, plus a fantastic benefits package.
- Other info: Opportunities for career growth in a diverse and inclusive workplace.
- Why this job: Be part of a collaborative team making a real impact on customer experiences.
- Qualifications: Customer service experience and a full UK driver's license required.
The predicted salary is between 29306 - 35818 £ per year.
Enjoy an excellent benefits package and earn up to £40,000 OTE, including bonus and overtime. Ideal candidate location will be within 10 miles of the City of York. Designing award-winning products for our market‑leading brands – Mira Showers, Rada and Recoup - is our lifeblood. We focus on investment; investing in the best technology and resources available and investing in each and every individual.
Whether you arrive at our facilities in Cheltenham, Worcester or Hull, have a visit from a Service Engineer or pick up the phone to our Customer Service team, you’ll instantly see that, no matter our department or location, we all share the same cultural values at Kohler Mira. From day one you’re part of the Kohler Mira community – a collaborative, forward focused team with a shared pride in our work and commitment to delight our customers, develop innovative products and services and inspire our people.
But, to get to where we want to be, we are looking for a skilled Field Service Technician to join us to cover our York customer base. Find out more below!
Role Overview
The Field Service Technician is responsible for the delivery of the field-based services that are available to customers across our UK brands. In this role you will be part of the team ensuring that the best standards are met for our customers enabling a seamless service journey that meets their requirements. As part of the Customer Service Operations Team, you will be required to work closely with the wider function to ensure there is a unified approach to delivering excellent service. The role is pivotal to achieving the two key elements of the Customer Service vision – delivering best in class service and service revenue against budget.
Basic Functions
- To act as a brand ambassador for our products and services through contact with our consumers
- To undertake service visits by repairing and replacing our products across all our brands
- Provide feedback into the business on technical field issues by raising early warnings
- Deliver excellent customer service across all our UK brands
- Represent the company professionally in any conflict situations
- Reduce warranty costs by delivering against business defined Key Performance Indicators
- Complete appropriate Site Investigations when required
- Support business revenue by ensuring customers are offered appropriate spare parts and upgrading replacement products where suitable
- Support Trainee Field Service Technicians when required
- Comply with all Health and Safety processes adhering to a zero-tolerance approach to adherence
- Follow the company stock control process to ensure accurate van stock levels are maintained
Skills/Requirements
- Effective and proven customer service experience
- Ability to work unsupervised and alone
- Driven to achieve business targets that drive customer satisfaction
- Plumbing background an advantage
- Strong verbal and written communication skills
- Full UK Drivers License with a maximum of 6 points
We can offer you a lot in return! We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With a genuine commitment to creating better tomorrows, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.
About Us
In the UK, Kohler Mira Ltd. is made up of three market leading brands: Mira Showers, Rada Controls, and KOHLER. Where our brands differ in market position, they are equal in their commitment to design, innovation, and providing a single level of quality regardless of price. Kohler Mira is committed to diversity and inclusion to drive our business results and create a better future every day for our diverse associates, consumers, partners, and global communities.
As an equal opportunities employer, it is Kohler Mira’s policy to recruit, hire, and promote qualified people in all job classifications without prejudice. If, as an individual with a disability, you require adjustments during the recruitment process, please contact talentacquisitionuk@kohler.com.
Field Service Technician - YO & LS Postcodes employer: Sterling Kohler
Sterling Kohler is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Quedgeley. With a strong focus on employee growth, we provide extensive training opportunities and a competitive rewards package, including private healthcare and a generous pension scheme, making it a meaningful place for professionals looking to drive transformation in technology solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician - YO & LS Postcodes
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Sterling Kohler as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Sterling Kohler and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Sterling Kohler’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Technician - YO & LS Postcodes
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Sterling Kohler, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Sterling Kohler, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Sterling Kohler.
How to prepare for a job interview at Sterling Kohler
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Sterling Kohler offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Sterling Kohler but also helps you get a feel for whether you’d thrive in that environment.
