At a Glance
- Tasks: Deliver top-notch field services and repair products for our leading brands.
- Company: Join Kohler Mira, a leader in innovative shower and control solutions.
- Benefits: Earn up to £40,000 OTE with bonuses, plus great health and career growth perks.
- Other info: Diverse workplace with a strong culture of innovation and support for personal development.
- Why this job: Be part of a collaborative team making a real impact on customer satisfaction.
- Qualifications: Customer service experience and a full UK driving licence required.
The predicted salary is between 33806 - 41318 £ per year.
Enjoy an excellent benefits package and earn up to £40,000 OTE, including bonus and overtime. Ideal candidate location will be in the following postcodes UB, W, HA & NW.
Designing award-winning products for our market-leading brands – Mira Showers, Rada and Recoup - is our lifeblood. We focus on investment; investing in the best technology and resources available and investing in each and every individual. Whether you arrive at our facilities in Cheltenham, Worcester or Hull, have a visit from a Service Engineer or pick up the phone to our Customer Service team, you’ll instantly see that, no matter our department or location, we all share the same cultural values at Kohler Mira.
From day one you’re part of the Kohler Mira community – a collaborative, forward focused team with a shared pride in our work and commitment to delight our customers, develop innovative products and services and inspire our people.
Role Overview
The Field Service Technician is responsible for the delivery of the field-based services that are available to customers across our UK brands. In this role you will be part of the team ensuring that the best standards are met for our customers enabling a seamless service journey that meets their requirements. As part of the Customer Service Operations Team, you will be required to work closely with the wider function to ensure there is a unified approach to delivering excellent service. The role is pivotal to achieving the two key elements of the Customer Service vision – delivering best in class service and service revenue against budget.
Basic Functions
- To act as a brand ambassador for our products and services through contact with our consumers.
- To undertake service visits by repairing and replacing our products across all our brands.
- Provide feedback into the business on technical field issues by raising early warnings.
- Deliver excellent customer service across all our UK brands.
- Represent the company professionally in any conflict situations.
- Reduce warranty costs by delivering against business defined Key Performance Indicators.
- Complete appropriate Site Investigations when required.
- Support business revenue by ensuring customers are offered appropriate spare parts and upgrading replacement products where suitable.
- Support Trainee Field Service Technicians when required.
- Comply with all Health and Safety processes adhering to a zero-tolerance approach to adherence.
- Follow the company stock control process to ensure accurate van stock levels are maintained.
Skills/Requirements
- Effective and proven customer service experience.
- Ability to work unsupervised and alone.
- Driven to achieve business targets that drive customer satisfaction.
- Plumbing background an advantage.
- Strong verbal and written communication skills.
- Full UK Drivers License with a maximum of 6 points.
We can offer you a lot in return! We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With a genuine commitment to creating better tomorrows, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.
About Us
In the UK, Kohler Mira Ltd. is made up of three market leading brands: Mira Showers, Rada Controls, and KOHLER. Where our brands differ in market position, they are equal in their commitment to design, innovation, and providing a single level of quality regardless of price. Kohler Mira is committed to diversity and inclusion to drive our business results and create a better future every day for our diverse associates, consumers, partners, and global communities.
As an equal opportunities employer, it is Kohler Mira’s policy to recruit, hire, and promote qualified people in all job classifications without prejudice. If, as an individual with a disability, you require adjustments during the recruitment process, please contact talentacquisitionuk@kohler.com.
Field Service Technician - UB, W, HA & NW Postcodes - (req72953) employer: Sterling Kohler
Sterling Kohler is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Quedgeley. With a strong focus on employee growth, we provide extensive training opportunities and a competitive rewards package, including private healthcare and a generous pension scheme, making it a meaningful place for professionals looking to drive transformation in technology solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician - UB, W, HA & NW Postcodes - (req72953)
✨Get Your Hands Dirty
In skilled trades, practical experience is everything. Consider volunteering or doing odd jobs in your area to build up your skills and visibility. Local businesses often appreciate helping hands and it might just lead to a full-time gig!
✨Join Trade Associations
Look into joining organisations specific to your trade (like the National Federation of Builders or similar). They often have job boards, networking events, and apprenticeships that can put you in touch with employers who value skilled workers. Plus, being part of these communities adds credibility to your profiles!
✨Showcase Your Work Online
Craft a portfolio that highlights your craftsmanship—before and after photos, project descriptions, and client testimonials are all golden! Share this on platforms that cater to skilled trades, like Instagram or dedicated forums, to attract potential employers looking for your skillset.
✨Apply Directly and Follow Up
Don’t just rely on job boards—visit local businesses, introduce yourself, and drop off your CV. Building rapport face-to-face can work wonders in the skilled trades sector. And remember, following up after applying through our website shows dedication; it might just give you an edge over other candidates!
We think you need these skills to ace Field Service Technician - UB, W, HA & NW Postcodes - (req72953)
Some tips for your application 🫡
Show Off Your Skills with Certificates:In the skilled trades world, your practical skills and certifications are key! Make sure you highlight any relevant qualifications or training you've completed. If you’ve got a trade-specific certificate, like an NVQ or City & Guilds, include it in your CV to catch Sterling Kohler's eye.
Tailor Your CV to the Job:Don’t just send out a generic CV; tailor it specifically for the skilled trades role at Sterling Kohler. Emphasise your hands-on experience, the tools and techniques you’re proficient in, and any notifiable compliance standards you've met. This shows that you’ve put thought into your application.
Highlight Your Projects or Achievements:Don’t forget to showcase any significant projects or achievements in your cover letter. Whether it’s completing a complex installation or meeting deadlines on a large project, these details make a big difference. They help paint a picture of your expertise and dedication!
Keep It Concise and Relevant:When applying for a full-time role in skilled trades, keep your writing to the point. Hiring managers appreciate clear, concise applications. Focus on relevant experiences and skills, and avoid fluff. Remember, they’re looking for someone who can get the job done—so show them you can!
How to prepare for a job interview at Sterling Kohler
✨Master the Hands-On Skills
In skilled trades, practical skills matter a ton. Be ready to showcase your hands-on abilities during the interview—whether it's through a practical test or a demonstration of your craftsmanship. Bring your best examples of past projects to discuss them in detail!
✨Know Your Tools Like the Back of Your Hand
Employers in the skilled trades often want to hear about your proficiency with specific tools and equipment. Brush up on the tools relevant to your field and be prepared to discuss your experiences using them. This shows you’re not just experienced but also safe and competent.
✨Be Ready to Talk About Safety Practices
Safety is paramount in skilled trades. Be prepared to discuss your knowledge of safety regulations and how you've implemented them in previous roles. This will demonstrate your commitment to a safe working environment—a quality that employers highly value.
✨Show Off Your Problem-Solving Skills
When tackling skilled trade roles, employers want to know about your ability to think on your feet. Be ready with examples of how you've solved unexpected problems on the job. This will illustrate your adaptability and resourcefulness, key traits for a full-time position at Sterling Kohler.
