At a Glance
- Tasks: Deliver top-notch field services and ensure customer satisfaction across our UK brands.
- Company: Join Kohler Mira, a leader in innovative customer service solutions.
- Benefits: Starting salary of £35k, annual bonus, overtime, and flexible benefits platform.
- Other info: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be a brand ambassador and make a real difference in customer experiences.
- Qualifications: Proven customer service skills, plumbing background preferred, and full UK Driver’s Licence.
The predicted salary is between 35000 - 35000 € per year.
Starting salary of £35k + annual bonus, overtime and access to our fantastic flexible benefits platform! Ideal candidate location will be within the greater Glasgow or Edinburgh area.
Role Overview
The Field Service Technician is responsible for the delivery of the field‑based services that are available to customers across our UK brands. In this role you will be part of the team ensuring that the best standards are met for our customers, enabling a seamless service journey that meets their requirements. As part of the Customer Service Operations Team, you will work closely with the wider function to deliver an excellent and unified service experience. The role is pivotal to achieving the two key elements of the Customer Service vision – delivering best‑in‑class service and service revenue against budget.
Basic Functions
- Act as a brand ambassador for our products and services through contact with our consumers
- Undertake service visits by repairing and replacing our products across all our brands
- Provide feedback to the business on technical field issues by raising early warnings
- Deliver excellent customer service across all our UK brands
- Represent the company professionally in any conflict situations
- Reduce warranty costs by delivering against business‑defined Key Performance Indicators
- Complete appropriate site investigations when required
- Support business revenue by ensuring customers are offered appropriate spare parts and upgrading replacement products where suitable
- Support trainee field service technicians when required
- Comply with all Health and Safety processes, adhering to a zero‑tolerance approach to safety
- Follow the company stock control process to ensure accurate van stock levels are maintained
Skills / Requirements
- Effective and proven customer service experience
- Ability to work unsupervised and alone
- Driven to achieve business targets that drive customer satisfaction
- Plumbing background an advantage
- Strong verbal and written communication skills
- Full UK Driver’s Licence with a maximum of 6 points
Equal Opportunities
As an equal opportunities employer, it is Kohler Mira’s policy to recruit, hire and promote qualified people in all job classifications without prejudice. If, as an individual with a disability, you require adjustments during the recruitment process, please contact talentacquisitionuk@kohler.com.
Field Service Technician - Glasgow employer: Sterling Kohler
Kohler Mira is an exceptional employer, offering a competitive starting salary of £35k along with annual bonuses and a flexible benefits platform that enhances work-life balance. Our vibrant work culture fosters collaboration and professional growth, ensuring that our Field Service Technicians are not only brand ambassadors but also integral to delivering top-notch customer service across the UK. With a commitment to safety and equal opportunities, we provide a supportive environment where employees can thrive and advance their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician - Glasgow
✨Tip Number 1
Get to know the company! Research Kohler Mira and understand their values, products, and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the company culture and even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and technical skills. Think about specific examples from your past experiences that demonstrate your ability to deliver excellent service and solve problems.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role and appreciation for the opportunity can leave a positive impression and keep you top of mind.
We think you need these skills to ace Field Service Technician - Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience that matches the Field Service Technician role. We want to see how your skills align with our customer service vision and technical requirements.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about delivering excellent customer service and how your background makes you a great fit for our team.
Showcase Your Communication Skills:Since strong verbal and written communication skills are key, make sure your application reflects this. We love clear, concise language that gets straight to the point!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Sterling Kohler
✨Know Your Stuff
Make sure you brush up on the technical aspects of the role. Understand the products and services you'll be working with, and be ready to discuss how your skills, especially in plumbing, can help solve customer issues.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, think of specific examples from your past experiences where you've gone above and beyond for a customer. Be prepared to share these stories during the interview.
✨Demonstrate Problem-Solving Abilities
Field Service Technicians often face unexpected challenges. Prepare to discuss how you've handled difficult situations in the past, particularly in conflict scenarios. Highlight your ability to stay calm and professional under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process for new technicians, or how success is measured in the role. This shows your genuine interest in the position and the company.
