At a Glance
- Tasks: Deliver top-notch field services and repair products for our leading brands.
- Company: Join Kohler Mira, a community-focused company with innovative products.
- Benefits: Starting salary of £35k, bonuses, flexible benefits, and career growth opportunities.
- Other info: Dynamic work environment with a commitment to diversity and inclusion.
- Why this job: Be a brand ambassador and make a real impact in customer satisfaction.
- Qualifications: Customer service experience, plumbing background preferred, and a full UK Driver's Licence.
The predicted salary is between 35000 - 35000 £ per year.
Starting salary of £35k + annual bonus, overtime and access to our fantastic flexible benefits platform! Ideal candidate location will be within the Edinburgh area. Designing award-winning products for our market-leading brands – Mira Showers, Rada and Kohler UK – is our lifeblood. We focus on investment, investing in the best technology and resources available and investing in each and every individual. Put simply, it’s who we are. Whether you arrive at our factories in Cheltenham or Hull, have a visit from a Service Engineer or pick up the phone to our Customer Service team, you’ll instantly see that, no matter our department or location, we all share the same values at Kohler Mira. From day one you’re part of the Kohler Mira community – a collaborative, forward focused team with a shared pride in our work and commitment to delight our customers, develop innovative products and services and inspire our people.
We are looking for a skilled Field Service Technician to join us to cover our Edinburgh customer base. Find out more below!
Role OverviewThe Field Service Technician is responsible for the delivery of the field-based services that are available to customers across our UK brands. In this role you will be part of the team ensuring that the best standards are met for our customers, enabling a seamless service journey that meets their requirements. As part of the Customer Service Operations Team, you will work closely with the wider function to ensure there is a unified approach to delivering excellent service and deliver best in class service and service revenue against budget.
Basic Functions- Act as a brand ambassador for our products and services through contact with our consumers.
- Undertake service visits by repairing and replacing our products across all our brands.
- Provide feedback to the business on technical field issues by raising early warnings.
- Deliver excellent customer service across all our UK brands.
- Represent the company professionally in any conflict situations.
- Reduce warranty costs by delivering against business defined Key Performance Indicators.
- Complete appropriate site investigations when required.
- Support business revenue by ensuring customers are offered appropriate spare parts and upgrading replacement products where suitable.
- Support trainee Field Service Technicians when required.
- Comply with all Health and Safety processes adhering to a zero-tolerance approach.
- Follow the company stock control process to ensure accurate van stock levels are maintained.
- Effective and proven customer service experience.
- Ability to work unsupervised and alone.
- Driven to achieve business targets that drive customer satisfaction.
- Plumbing background an advantage.
- Strong verbal and written communication skills.
- Full UK Driver's Licence with a maximum of 6 points.
We can offer you a lot in return! We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. Kohler Mira is committed to diversity and inclusion and provides equal opportunity to all applicants.
Field Service Technician, Edinburgh - (req71813) employer: Sterling Kohler
Kohler Mira is an exceptional employer that prioritises the growth and wellbeing of its employees, offering a competitive salary starting at £35k, annual bonuses, and a flexible benefits platform. With a strong commitment to innovation and a collaborative work culture, employees are empowered to develop their skills and contribute to market-leading brands in a supportive environment. Joining our Edinburgh team means being part of a community that values diversity, inclusivity, and excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician, Edinburgh - (req71813)
✨Tip Number 1
Get to know the company! Research Kohler Mira and their products. When you understand their values and what they stand for, you can tailor your conversations during interviews to show how you fit right in with their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and technical skills. Think of examples from your past experiences that showcase your problem-solving abilities and how you’ve delighted customers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Field Service Technician, Edinburgh - (req71813)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Field Service Technician role. Highlight any customer service experience and technical skills that align with what we’re looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about joining our team at Kohler Mira and how you can contribute to delivering excellent customer service.
Showcase Your Communication Skills:Since strong verbal and written communication skills are key for this role, make sure your application is clear and professional. We want to see how you express yourself!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and allows you to explore more about our fantastic benefits and culture.
How to prepare for a job interview at Sterling Kohler
✨Know Your Stuff
Make sure you brush up on the technical aspects of the role. Familiarise yourself with Kohler Mira's products and services, especially those relevant to the Edinburgh area. Being able to discuss specific products like Mira Showers or Rada will show your genuine interest and expertise.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer service, prepare examples from your past experiences where you've gone above and beyond for a customer. Think about how you can demonstrate your ability to handle conflict professionally and maintain a positive attitude.
✨Be Ready to Talk Safety
Health and safety is a big deal in this role. Be prepared to discuss how you’ve adhered to safety protocols in previous jobs. Showing that you have a zero-tolerance approach to safety issues will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities for new technicians, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
