At a Glance
- Tasks: Deliver top-notch service to customers across Edinburgh, repairing and replacing products.
- Company: Join Kohler Mira, a leader in innovative products with a collaborative culture.
- Benefits: Starting salary of £35k, bonuses, flexible benefits, and career growth opportunities.
- Other info: Embrace a diverse workplace focused on innovation and personal development.
- Why this job: Be part of a dynamic team making a real impact on customer satisfaction.
- Qualifications: Customer service experience, plumbing background preferred, and a full UK Driver's Licence.
The predicted salary is between 35000 - 35000 £ per year.
Starting salary of £35k + annual bonus, overtime and access to our fantastic flexible benefits platform! Ideal candidate location will be within the Edinburgh area.
We are looking for a skilled Field Service Technician to join us to cover our Edinburgh customer base. The Field Service Technician is responsible for the delivery of the field-based services that are available to customers across our UK brands. In this role you will be part of the team ensuring that the best standards are met for our customers, enabling a seamless service journey that meets their requirements.
As part of the Customer Service Operations Team, you will work closely with the wider function to ensure there is a unified approach to delivering excellent service and deliver best in class service and service revenue against budget.
Basic Functions- Act as a brand ambassador for our products and services through contact with our consumers.
- Undertake service visits by repairing and replacing our products across all our brands.
- Provide feedback to the business on technical field issues by raising early warnings.
- Deliver excellent customer service across all our UK brands.
- Represent the company professionally in any conflict situations.
- Reduce warranty costs by delivering against business defined Key Performance Indicators.
- Complete appropriate site investigations when required.
- Support business revenue by ensuring customers are offered appropriate spare parts and upgrading replacement products where suitable.
- Support trainee Field Service Technicians when required.
- Comply with all Health and Safety processes adhering to a zero-tolerance approach.
- Follow the company stock control process to ensure accurate van stock levels are maintained.
- Effective and proven customer service experience.
- Ability to work unsupervised and alone.
- Driven to achieve business targets that drive customer satisfaction.
- Plumbing background an advantage.
- Strong verbal and written communication skills.
- Full UK Driver's Licence with a maximum of 6 points.
We can offer you a lot in return! We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. Kohler Mira is committed to diversity and inclusion and provides equal opportunity to all applicants.
Field Service Technician, Edinburgh employer: Sterling Kohler
Kohler Mira is an exceptional employer that prioritises the growth and wellbeing of its employees, offering a competitive salary starting at £35k, annual bonuses, and a flexible benefits platform. With a strong commitment to innovation and a collaborative work culture, employees are empowered to develop their skills and contribute to market-leading brands in a supportive environment. Joining our Edinburgh team means becoming part of a community that values diversity, inclusivity, and excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician, Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show your passion for Kohler Mira and how you can contribute to their mission of delivering excellent customer service. Tailor your answers to reflect their values!
✨Tip Number 3
Don’t just wait for job postings! Be proactive and reach out directly to the hiring team through our website. Express your interest in the Field Service Technician role and highlight your relevant skills.
✨Tip Number 4
Follow up after interviews with a thank-you email. It’s a great way to reiterate your enthusiasm for the position and remind them why you’re the perfect fit for the team at Kohler Mira.
We think you need these skills to ace Field Service Technician, Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Technician role. Highlight your customer service experience and any relevant plumbing background. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for delivering excellent customer service and how you can contribute to our team. Keep it friendly and professional, just like us at StudySmarter.
Showcase Your Communication Skills:Strong verbal and written communication skills are key for this role. Make sure your application reflects your ability to communicate effectively. We love clear and concise language that gets straight to the point!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets into the right hands. Plus, you’ll get to explore more about us and what we stand for!
How to prepare for a job interview at Sterling Kohler
✨Know Your Stuff
Make sure you brush up on the technical aspects of the role. Familiarise yourself with Kohler Mira's products and services, especially those relevant to the Edinburgh area. Being able to discuss specific products like Mira Showers or Rada will show your genuine interest and expertise.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer service, prepare examples from your past experiences where you've gone above and beyond for a customer. Think about how you can demonstrate your ability to handle conflict professionally and maintain a positive attitude.
✨Be Ready to Talk Safety
Health and safety is a big deal in this role. Brush up on relevant health and safety regulations and be prepared to discuss how you would ensure compliance during service visits. Showing that you prioritise safety will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities for new technicians, or how success is measured in the role. It shows you're engaged and serious about joining their community.
