At a Glance
- Tasks: Lead our Food and Beverage team to create unforgettable guest experiences.
- Company: Join the iconic Old Course Hotel, a 5-star resort in St Andrews.
- Benefits: Enjoy free meals, fitness access, and exclusive discounts across the resort.
- Other info: Full-time role with excellent career growth opportunities and supportive leadership.
- Why this job: Be part of a passionate team dedicated to exceptional service and memorable moments.
- Qualifications: Experience in restaurant supervision and strong team management skills required.
The predicted salary is between 34866 - 34866 £ per year.
About Us
At the heart of the world’s greatest golfing destination, the Old Course Hotel is an AA 5 Red star, award‑winning resort centred around active wellbeing and indulgent good times.
Why Join Our Team
With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf and we are the home of great guest service. People are our passion and we believe each associate plays a vital role in providing memorable memories for our guests. We are a forward‑thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality. We believe all skills can be taught! Throughout your career with us, you’ll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by a committed leadership team. We love celebrating our associate’s success and do so through our employee reward recognition schemes which encompass our ‘HOME’ ethos including Associate of the Month.
Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty, 24/7 access to our employee assistance programme and FREE fitness access. Our benefits don’t end there, in your spare time, we also offer superb discounts in our restaurants, shops, spa and room rates. Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5* service for yourself.
About the Role
Our award‑winning Food and Beverage team are at the hub of our business, we have an exciting opportunity for an experienced supervisor to join our Swilcan Loft Restaurant. Swilcan Loft is a 74‑cover restaurant with floor‑to‑ceiling windows and an outdoor terrace overlooking the 17th hole of the Old Course and one of golf’s most famous landmarks, Swilcan Bridge – from which Swilcan Loft takes its name. The successful candidate will support our Food and Beverage Management Team, this role is responsible for co‑ordinating activities during service and providing assistance to the team. This role will help deliver our established service standards to create magical memories for our guests.
Duties and Responsibilities
- Maintaining standards and operating procedures
- Ensuring all service and bar processes are followed, taking every effort to control costs
- Support and coach direct reports effectively, ensuring the highest standard of customer service is provided to all guests
- Resolving any guest complaints satisfactorily, ensuring all expectations are met and retaining customer loyalty
- Forecasting for staffing requirements, ensuring staff volumes are adequate
- Maintaining high standards of performance via appraisals and personal development plans, in line with our business values and objectives
- Drive the success of our Food and Beverage Team through identifying continuous improvement areas
Qualifications
- Proven experience in supervising teams within a restaurant environment.
- Excellent team management skills with the ability to motivate associates effectively.
- Familiarity with food safety regulations and culinary practices related to beverage service.
- Exceptional communication skills, both verbal and written, with a focus on customer interaction.
- Ability to work under pressure in a fast‑paced environment while maintaining attention to detail.
- A proactive approach to problem‑solving with strong organisational skills.
If you are passionate about hospitality and have the skills necessary to lead a successful bar operation, we would love to hear from you. Join our team and help us create memorable experiences for our guests!
Hours
Full time, 40 hours over 5 days
Salary
£34,866.56 + tronc
Why You’ll Love Working With Us
- Dine On Us – Enjoy free meals and refreshments every day in our complimentary staff canteen, including hot meals, salad bar, tea, coffee & soft drinks.
- Exclusive Resort Perks – Treat yourself to generous discounts across the resort from award winning restaurants, luxury room stays and in our Pro Shop (St Andrews only PGA approved pro shop).
- Kohler Group Benefits – Unlock even more savings with our wider discounts across the Kohler family.
- Wellness, Your Way – Enjoy free access to our on‑site Kohler Waters Fitness Centre, featuring a fully equipped gym, 20-metre pool, sauna and hot tub. Relax, recharge, repeat.
- Plan Your Future – We’ll help you get access to the right information through complimentary mortgage consultations.
- Cycle2Work – Stay active and save money with our Cycle2Work programme, good for you and the planet.
- Perkbox – Enjoy exclusive discounts, rewards and monthly treats all in one easy app.
- Get Rewarded – Earn fantastic rewards on our Global Recognition Platform and introduce great talent to our team through our generous Refer a Friend scheme.
- 24/7 Wellbeing Support – Our Employee Assistance Programme is available around the clock, offering confidential guidance whenever you need it.
We aim to ensure that no job applicant, employee, or worker is discriminated against on the grounds of protected characteristics.
F&B Assistant Manager: Service Leader & Guest Experience employer: Sterling Kohler
At the Old Course Hotel, we pride ourselves on being an employer of choice, dedicated to our associates' wellbeing and professional growth. Nestled in the iconic St Andrews, our award-winning resort offers a vibrant work culture where every team member is valued, with extensive training opportunities and a range of benefits including competitive salaries, wellness programmes, and exclusive discounts. Join us to be part of a passionate team that creates unforgettable experiences for our guests while enjoying the luxurious amenities of one of Scotland's premier hotels.
StudySmarter Expert Advice🤫
We think this is how you could land F&B Assistant Manager: Service Leader & Guest Experience
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibe.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel when it’s time to shine.
✨Tip Number 3
Dress to impress! Make sure your outfit matches the hotel's style. Looking sharp not only boosts your confidence but also shows that you respect the opportunity and the brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace F&B Assistant Manager: Service Leader & Guest Experience
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through! Share experiences that highlight your enthusiasm for creating memorable guest experiences, as this is what we value most at Old Course Hotel.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with our needs, especially in team management and customer service.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at Sterling Kohler
✨Know the Company Inside Out
Before your interview, take some time to research the Old Course Hotel and its values. Understand their commitment to guest service and how they celebrate their associates. This will help you align your answers with their ethos and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a potential F&B Assistant Manager, it's crucial to demonstrate your team management abilities. Prepare examples of how you've successfully led a team in the past, resolved conflicts, or improved service standards. This will highlight your capability to motivate and support your colleagues effectively.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially in high-pressure situations. Think of specific scenarios where you've had to handle guest complaints or manage staffing issues. Practising these responses will help you articulate your thought process clearly during the interview.
✨Emphasise Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through. Share why you love creating memorable experiences for guests and how you can contribute to the hotel's reputation. This passion can set you apart from other candidates and resonate well with the interviewers.
