At a Glance
- Tasks: Analyse data to provide insights and enhance customer service operations.
- Company: Leading tech company in Cheltenham with a focus on innovation.
- Benefits: Hybrid work model, competitive salary, bonuses, healthcare, and pension scheme.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact on customer service excellence.
- Qualifications: Minimum two years of analytical experience and Power BI proficiency.
The predicted salary is between 35000 - 45000 € per year.
A leading technology company in Cheltenham is seeking a Data Analyst – Customer Service to provide insights and drive excellence in service operations. The role involves data production, root cause analysis, and working collaboratively with operational teams.
Candidates should have at least two years of analytical experience and be proficient in Microsoft Power BI.
You'll enjoy a hybrid work model and a competitive salary package that includes bonuses, healthcare, and a pension scheme.
Data Analyst, Customer Service - Power BI & Insights employer: Sterling Kohler
Join a leading technology company in Cheltenham, where we prioritise employee growth and collaboration. Our hybrid work model fosters a healthy work-life balance, while our competitive salary package, including bonuses and comprehensive benefits, ensures that you are rewarded for your contributions. With a strong focus on innovation and excellence, we provide ample opportunities for professional development in a supportive and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Data Analyst, Customer Service - Power BI & Insights
✨Tip Number 1
Network like a pro! Reach out to current employees at the company on LinkedIn. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Show off your skills! Prepare a portfolio showcasing your Power BI projects. We want to see how you turn data into insights, so make it visually appealing and easy to understand.
✨Tip Number 3
Practice makes perfect! Get ready for those interviews by rehearsing common questions related to data analysis and customer service. We can even do mock interviews together to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Data Analyst, Customer Service - Power BI & Insights
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your analytical experience and proficiency in Microsoft Power BI. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about data analysis and customer service. We love seeing candidates who can connect their experiences to our mission of driving excellence in service operations.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We’re looking for someone who can perform root cause analysis and provide actionable insights, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Sterling Kohler
✨Know Your Power BI Inside Out
Make sure you brush up on your Power BI skills before the interview. Be ready to discuss specific projects where you've used it to derive insights or solve problems. Having examples at hand will show your practical experience and confidence in using the tool.
✨Understand the Company’s Customer Service Goals
Research the company’s approach to customer service and their operational goals. This will help you tailor your answers to demonstrate how your analytical skills can contribute to their success. Showing that you understand their mission will set you apart from other candidates.
✨Prepare for Root Cause Analysis Questions
Expect questions that assess your ability to perform root cause analysis. Think of scenarios where you've identified issues and implemented solutions. Be ready to explain your thought process and the impact of your findings on service operations.
✨Show Your Collaborative Spirit
Since the role involves working with operational teams, be prepared to discuss your experience in collaboration. Share examples of how you've worked with others to achieve common goals, highlighting your communication skills and teamwork.
