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- Tasks: Assist customers with enquiries and provide top-notch support.
- Company: Join Kohler Mira, a leader in innovative shower solutions.
- Benefits: Enjoy a competitive salary, pension scheme, and wellness perks.
- Why this job: Be part of a collaborative team making a real difference.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Great career growth opportunities in a diverse and inclusive workplace.
The predicted salary is between 24804 - 27700 £ per year.
Customer Service Representative
Onsite Cheltenham
Full-Time: 37.5 Hours per Week
Working hours: Monday to Friday, between 8:00 AM and 5:30 PM
Starting salary £24,804 plus fantastic benefits including: parking, competitive pension scheme, volunteering days, subsidised onsite deli, and access to our newly launched employee benefits platform!
Start date: 24th November
Designing award-winning products for our market-leading brands – Mira Showers and Rada – is our lifeblood. We focus on investment, investing in the best technology and resources available and investing in each and every individual. Whether you arrive at our factories in Cheltenham or Hull, have a visit from a Service Engineer or pick up the phone to our Customer Service team, you’ll instantly see that, no matter our department or location, we all share the same values at Kohler Mira.
From day one you’re part of the Kohler Mira community – a collaborative, forward‑focused team with a shared pride in our work and commitment to delight our customers, develop innovative products and services and inspire our people.
Basic Responsibilities
- Assisting customers with pre-sales enquiries, product selection and availability
- Taking incoming contacts, identifying customer requirements, and offering appropriate solutions
- Offering post‑sale technical support
- Arranging the appropriate service solution to match the needs of the customer, including the offering of extended warranty products
- Maintain a high level of customer service and quality standards throughout every interaction
- Being helpful and positive in all dealings with customers and fellow associates
- Ultimately become a Kohler Mira Brand Ambassador
Skills & Requirements
- Confident telephone manner
- Experience in a customer services environment where customer contact was integral to the role
- Attention to detail to ensure a right first‑time customer outcome
- Experience using Salesforce or similar Customer Relationship Management system an advantage
- A common‑sense approach to problem solving
- A desire to be part of a team that works together for the common goal
- Strong communication with high standards of written communication essential
- GCSE Maths and English A to C is required due to the interaction types with the customer
We can offer you a lot in return!
We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With a genuine commitment to creating better tomorrows, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.
About Us
In the UK, Kohler Mira Ltd. is made up of three market leading brands: Mira Showers, Rada Controls, and Recoup. Our brands differ in market position, they are equal in their commitment to design, innovation, and providing a single level of quality regardless of price.
Kohler Mira is committed to diversity and inclusion to drive our business results and create a better future every day for our diverse associates, consumers, partners, and global communities.
As an equal opportunities employer, it is Kohler Mira’s policy to recruit, hire, and promote qualified people in all job classifications without prejudice. If, as an individual with a disability, you require adjustments during the recruitment process, please contact talentacquisitionuk@kohler.com.
Note for Recruitment Agencies: The Kohler Talent Acquisition team is responsible for managing all current vacancies through direct hiring and referrals wherever possible. We do work with recruitment agencies, and where we require external support we will formally release those vacancies to the agencies on our Preferred Supplier List deemed best placed to assist us. Speculative CVs sent by any agency to Kohler Co. without a specific request by our Talent Acquisition Team will not be accepted and with no introduction fee applicable.
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Customer Service Representative - (req68819) employer: Sterling Kohler
Contact Detail:
Sterling Kohler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - (req68819)
✨Tip Number 1
Get to know the company! Research Kohler Mira and their products. Understanding their values and mission will help you connect with the team during interviews and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of customer interaction over the phone, try role-playing with a friend or family member. This will help you feel more confident and ready to tackle those customer queries like a pro.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate your ability to handle challenges effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining the Kohler Mira team. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Customer Service Representative - (req68819)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your experience in customer service and any relevant skills that match what we're looking for, like a confident telephone manner and attention to detail.
Show Off Your Communication Skills: Since strong written communication is essential for this role, ensure your application is clear and professional. Use proper grammar and structure to demonstrate your ability to communicate effectively, just like you would with our customers.
Be Genuine and Positive: We love a positive attitude! In your application, let your personality shine through. Share examples of how you've helped customers in the past and how you embody the values we cherish at Kohler Mira.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Sterling Kohler
✨Know the Company Inside Out
Before your interview, take some time to research Kohler Mira and its brands. Understand their products, values, and commitment to customer service. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult situation or went above and beyond for a customer. This will demonstrate your ability to maintain high standards of service, which is crucial for this role.
✨Practice Your Communication Style
Since a confident telephone manner is essential, practice speaking clearly and positively. You might even want to do a mock interview with a friend or family member. This will help you feel more comfortable and articulate during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the company culture, team dynamics, or growth opportunities. This shows that you're not just interested in the job, but also in how you can contribute to and grow within the Kohler Mira community.