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For Companies At a Glance
- Tasks: Support customers with expert advice and solutions via phone and email.
- Company: Join Kohler Mira, a leader in innovative shower products.
- Benefits: Enjoy a competitive salary, pension scheme, and subsidised onsite deli.
- Other info: Structured training programme and opportunities for career growth.
- Why this job: Become a brand ambassador while building strong customer relationships.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26212 - 26212 £ per year.
Full‑Time: 37.5 Hours per Week. Working hours: Monday to Friday, 8:00 AM – 5:30 PM at our Head Office, Cheltenham. Starting salary £26,212 plus benefits including parking, competitive pension scheme, volunteering days and subsidised onsite deli. Start date: 22nd June.
Role Overview
As a Customer Service Representative, you’ll support customers with expert advice and solutions across our full UK product range, building strong relationships and protecting our trusted brand. Your journey starts with a 4‑week structured training programme. During this period you must be available full‑time with no planned time off.
Basic Responsibilities
- Providing customer support primarily through phone and email, focusing on pre‑sales enquiries, product selection, and availability
- Taking incoming contacts, identifying customer requirements and offering appropriate solutions
- Offering post‑sale technical support
- Arranging the appropriate service solution to match the needs of the customer, including offering extended warranty products
- Maintaining a high level of customer service and quality standards throughout every interaction
- Being helpful and positive in all dealings with customers and fellow associates
- Ultimately becoming a Kohler Mira Brand Ambassador
Customer Service Representative employer: Sterling Kohler
Contact Detail:
Sterling Kohler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company inside out! Research Kohler Mira's products and values so you can chat confidently about how you can contribute. This shows you're genuinely interested and ready to be a brand ambassador.
✨Tip Number 2
Practice your phone and email communication skills. Since you'll be supporting customers primarily through these channels, being clear and friendly in your responses is key. Role-play with a friend to get comfortable!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re tech-savvy and keen to join our team at Kohler Mira.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Representative role. Highlight any relevant experience you have in customer support, especially if it involves phone and email communication. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you align with our values at Kohler Mira. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully resolved customer issues in the past. We’re looking for candidates who can think on their feet and provide effective solutions, so don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our company culture while you’re there!
How to prepare for a job interview at Sterling Kohler
✨Know the Company Inside Out
Before your interview, take some time to research Kohler Mira and their products. Understand their values, mission, and the specific role of a Customer Service Representative. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you handle difficult customers or your experience with product support. Practise your responses, focusing on specific examples that highlight your skills and experience in customer service.
✨Showcase Your Communication Skills
As a Customer Service Representative, clear communication is key. During the interview, demonstrate your ability to articulate your thoughts clearly and concisely. Use active listening techniques to engage with the interviewer and ensure you understand their questions fully.
✨Emphasise Your Problem-Solving Abilities
Be ready to discuss how you've successfully resolved customer issues in the past. Highlight your approach to identifying problems and providing effective solutions, as this is crucial for the role. Remember, they want to see you as a potential brand ambassador who can uphold their reputation.