At a Glance
- Tasks: Provide expert customer support and technical assistance for our UK product range.
- Company: Join Sterling Kohler, a leader in innovative home solutions.
- Benefits: Enjoy a competitive salary and a rewarding benefits package.
- Other info: Receive structured training to kickstart your career in customer service.
- Why this job: Make a difference by helping customers and building strong brand relationships.
- Qualifications: Confident communication skills and GCSE Maths and English required.
The predicted salary is between 25000 - 32000 € per year.
Sterling Kohler in Cheltenham seeks a Customer Service Representative to provide expert support across their UK product range. This full-time role involves providing pre-sales and post-sale technical support, maintaining high customer service standards, and developing strong brand relationships.
Candidates must possess a confident telephone manner, attention to detail, and strong communication skills, along with GCSE Maths and English. A structured 4-week training program will be provided to ensure success in this role.
Benefits include a competitive salary and rewards package.
Customer Service & Pre-Sales Specialist employer: Sterling Kohler
Sterling Kohler in Cheltenham is an excellent employer, offering a supportive work culture that prioritises employee development through a comprehensive 4-week training programme. With a competitive salary and rewards package, employees are encouraged to grow their skills while building strong relationships with customers in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Pre-Sales Specialist
✨Tip Number 1
Make sure you research Sterling Kohler and their products before your interview. Knowing the ins and outs of what they offer will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your telephone skills! Since this role requires a confident telephone manner, try role-playing with a friend or family member to get comfortable with handling customer queries and providing support.
✨Tip Number 3
Prepare some examples of how you've maintained high customer service standards in the past. Whether it's resolving a complaint or going the extra mile for a customer, having these stories ready will impress your interviewers.
✨Tip Number 4
Don't forget to apply through our website! We want to make sure your application gets the attention it deserves, so head over to StudySmarter and submit your details there.
We think you need these skills to ace Customer Service & Pre-Sales Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing your confident telephone manner in your cover letter.
Highlight Your Attention to Detail:We love candidates who pay attention to the little things! When filling out your application, double-check for any typos or errors. This shows us you care about quality and can maintain high standards in customer service.
Connect with Our Brand:Take a moment to research Sterling Kohler and their product range. Mentioning specific products or values in your application can help us see your genuine interest and how you can contribute to building strong brand relationships.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sterling Kohler
✨Know the Product Range
Before your interview, make sure you familiarise yourself with Sterling Kohler's UK product range. Understanding the products will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Communication Skills
Since strong communication skills are key for this position, practice articulating your thoughts clearly. You could even role-play common customer service scenarios with a friend to get comfortable with handling different situations.
✨Highlight Your Attention to Detail
Prepare examples from your past experiences where your attention to detail made a difference. Whether it was catching an error or ensuring a customer’s needs were met, these stories will demonstrate your suitability for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programme or how success is measured in the role. This shows that you’re engaged and eager to learn more about the company and your potential contributions.
