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- Tasks: Manage escalated customer complaints and support financial claims resolution.
- Company: Sterling Kohler, a leading company in Cheltenham with a focus on customer satisfaction.
- Benefits: Competitive rewards package and opportunities for career growth.
- Other info: Collaborative environment with a focus on teamwork and professional development.
- Why this job: Make a real difference by resolving customer issues and enhancing their experience.
- Qualifications: Strong communication skills, attention to detail, and knowledge of GDPR required.
The predicted salary is between 30000 - 40000 £ per year.
Sterling Kohler in Cheltenham seeks a Complaints and Claims Advisor to manage escalated customer complaints and Site Investigation cases. You will interact with customers and internal teams to ensure resolution and accurate documentation, and support financial claims resolution.
Candidates should possess strong communication skills, attention to detail, and a collaborative mindset. Knowledge of GDPR is essential, along with proficiency in Salesforce and Microsoft Office tools.
The position offers a competitive rewards package and supports career growth.
Complaints & Claims Investigator — Resolution & Investigations employer: Sterling Kohler
Contact Detail:
Sterling Kohler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints & Claims Investigator — Resolution & Investigations
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Sterling Kohler on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to complaints handling and claims resolution. We should also be ready to showcase our knowledge of GDPR and how it applies to customer interactions.
✨Tip Number 3
Show off your communication skills during the interview! Use clear examples from past experiences where you successfully resolved complaints or collaborated with teams to highlight your strengths.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we can keep track of your progress easily.
We think you need these skills to ace Complaints & Claims Investigator — Resolution & Investigations
Some tips for your application 🫡
Show Off Your Communication Skills: When writing your application, make sure to highlight your strong communication skills. We want to see how you can effectively interact with customers and internal teams, so share examples that showcase your ability to resolve issues clearly and concisely.
Attention to Detail is Key: In this role, attention to detail is crucial. As you craft your application, pay close attention to spelling, grammar, and formatting. We appreciate candidates who take the time to ensure their documents are polished and professional.
Demonstrate Your Collaborative Mindset: We value teamwork at StudySmarter, so be sure to mention any experiences where you've worked collaboratively to solve problems. This will show us that you can thrive in a team environment, which is essential for managing escalated complaints.
Familiarity with Tools is a Plus: If you have experience with Salesforce and Microsoft Office tools, make sure to mention it in your application. We’re looking for candidates who can hit the ground running, so any relevant skills will definitely give you an edge!
How to prepare for a job interview at Sterling Kohler
✨Know Your Stuff
Make sure you brush up on your knowledge of GDPR and how it applies to complaints and claims. Familiarise yourself with Salesforce and Microsoft Office tools, as you'll likely be asked about your experience with these during the interview.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. Consider preparing examples of how you've successfully resolved customer complaints in the past, highlighting your collaborative approach.
✨Attention to Detail is Key
Prepare to demonstrate your attention to detail by discussing specific instances where your meticulousness made a difference. You might even want to bring along a sample of documentation you've worked on to showcase your skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about their approach to handling escalated complaints or how they support career growth within the team.