Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer complaints and claims, ensuring effective resolution and communication.
- Company: Join a leading company with a strong focus on customer service.
- Benefits: Competitive salary of £28k plus bonuses and opportunities for growth.
- Other info: Dynamic team environment with opportunities to collaborate across departments.
- Why this job: Make a real difference by helping customers and improving services.
- Qualifications: Strong communication skills and experience in customer service or claims handling.
The predicted salary is between 28000 - 28000 £ per year.
We are seeking a Complaints and Claims Advisor to be a key member of the Customer Service Team, responsible for managing escalated customer complaints and Site Investigation (SI) cases. You will act as a point of contact for customers and internal associates, ensuring resolution, accurate documentation, and effective communication.
Basic Function
- Handle escalated customer complaints with a focus on resolution and service recovery.
- Manage Site Investigation (SI) cases involving property damage or personal injury.
- Complete SI Incident Checklists and raise Work Orders in Salesforce with accurate records.
- Maintain clear and accurate records of investigations, communications, and outcomes.
- Report findings and case progress to relevant internal stakeholders, including Kohler U.S teams, CPD, SLT, Legal, and Warranty teams.
- Liaise with internal teams (Planning, Engineering, Legal, Warranty) to coordinate investigations, service visits and outcomes.
- Communicate proactively with customers throughout the investigation process, providing updates and outcomes.
- Support financial claims resolution, including raising payments and working with customers, senior management, insurers, solicitors, and legal teams.
- Collaborate with technical experts to understand root causes and contribute to final reports and recommendations.
- Identify patterns in incidents to support early warning systems and continuous improvement.
Complaints and Claims Advisor - (req71552) employer: Sterling Kohler
Contact Detail:
Sterling Kohler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints and Claims Advisor - (req71552)
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Complaints and Claims Advisor role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of customer service best practices. Be ready to discuss how you would handle escalated complaints and what steps you’d take to ensure effective communication with customers.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you successfully resolved complex issues. This will demonstrate your ability to manage Site Investigation cases effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Complaints and Claims Advisor - (req71552)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Complaints and Claims Advisor role. Highlight your experience in handling customer complaints and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your communication skills and ability to work with various teams, as these are key for us.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully resolved customer complaints in the past. We love candidates who can demonstrate their problem-solving abilities and show us they can handle escalated issues with ease.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Sterling Kohler
✨Know Your Stuff
Before the interview, make sure you understand the role of a Complaints and Claims Advisor inside out. Familiarise yourself with common customer complaints and claims processes, especially those related to property damage or personal injury. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As this role involves liaising with customers and various internal teams, it's crucial to demonstrate your communication skills. Prepare examples of how you've effectively communicated in past roles, especially in resolving conflicts or managing escalated issues. Practise articulating your thoughts clearly and concisely.
✨Be Ready for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate how you'd handle specific complaints or claims situations. Think about past experiences where you've successfully resolved issues and be ready to discuss your thought process and the steps you took to achieve a positive outcome.
✨Highlight Your Teamwork Abilities
This role requires collaboration with various internal teams, so be prepared to talk about your experience working in a team environment. Share examples of how you've worked with others to solve problems or improve processes, and emphasise your ability to build relationships with colleagues across different departments.