At a Glance
- Tasks: Lead a team to deliver top-notch customer service and ensure satisfaction.
- Company: Join Sterling Kohler, a leader in innovative solutions.
- Benefits: Earn up to £36K, enjoy free parking, and a solid pension scheme.
- Other info: 12-month fixed term contract with opportunities for growth.
- Why this job: Make a real impact in customer service while developing your leadership skills.
- Qualifications: Strong customer service skills and at least two years of relevant experience.
The predicted salary is between 36000 - 36000 € per year.
Sterling Kohler is looking for a Team Leader in Cheltenham for the Contact Centre Operations on a 12-month fixed term contract. The role involves managing a team delivering frontline services and ensuring customer satisfaction.
The ideal candidate will possess strong customer service and communication skills, with at least two years of relevant experience.
A competitive salary up to £36K is offered along with an impressive benefits package including free parking and a pension scheme.
Impact Lead, Contact Centre Operations (12-Month FTC) in Cheltenham employer: Sterling Kohler
Sterling Kohler is an excellent employer, offering a dynamic work environment in Cheltenham where team leaders can thrive while managing frontline services. With a competitive salary of up to £36K and a comprehensive benefits package that includes free parking and a pension scheme, employees are supported both professionally and personally. The company fosters a culture of growth and development, ensuring that every team member has the opportunity to enhance their skills and advance their career in a rewarding setting.
StudySmarter Expert Advice🤫
We think this is how you could land Impact Lead, Contact Centre Operations (12-Month FTC) in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Sterling Kohler on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team leadership. We can even role-play with a friend to boost our confidence and nail those responses!
✨Tip Number 3
Showcase your passion for customer satisfaction during the interview. Share specific examples from your past experiences that highlight how we’ve gone above and beyond for customers!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Impact Lead, Contact Centre Operations (12-Month FTC) in Cheltenham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service and communication skills, as these are key for the Impact Lead role. We want to see how your experience aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about leading a team in contact centre operations and how you can contribute to our mission at Sterling Kohler.
Showcase Relevant Experience:Don’t forget to mention your relevant experience in managing teams or delivering frontline services. We love seeing how you've made an impact in previous roles, so share those success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Sterling Kohler
✨Know Your Stuff
Before the interview, make sure you understand Sterling Kohler's values and how they align with your own. Familiarise yourself with their contact centre operations and think about how your experience can contribute to their goals.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past roles that highlight your customer service and communication skills. Think of situations where you turned a negative experience into a positive one, as this will demonstrate your problem-solving abilities.
✨Team Leadership Insights
Since the role involves managing a team, be ready to discuss your leadership style. Share experiences where you successfully led a team, focusing on how you motivated them and ensured high levels of customer satisfaction.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics and the challenges they face. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
